- 03-04-2013, 05:29 PM #3
Hi there guys. The common factor here seems to be that every user having this problem is in Italy, could you guys tell me your region, carrier and any other information that would be useful?
Then, go into the app's help screen and enable information recording, back out to the main screen and tap refresh. Wait about 1 minute. Then go back into the help screen and submit a help request with your region and carrier details entered into the text box.
I'm really sorry I have to ask for this information but I have no way of reproducing the error here and it's very very tough to diagnose this problem when it's only affecting a couple of people.
- 03-04-2013, 05:45 PM #4
I've had an update from our server guys, there may be an issue with server routing causing very slow network connections for some users. They're on it and hopefully sorting the problem
- 03-05-2013, 03:23 PM #7
Hi everyone, I'm having the same issue since 0.00 1st of March. I'm from Italy (Bologna), carrier H3G. It's really an odd problem, and wpcentral is not the only app that stopped working in THAT very moment. Weather flow is reporting network error since the 1st of March, and googling around I found that several other apps are having same kind of problem. JayTBennett, it would be very strange that your servers are having problems only for italian people...moreover, the forum section is completely ok, it's only the news section that doesn't update anymore...reeeallly strange
- 03-05-2013, 04:41 PM #8
I'm from Verona, northern Italy, and i have an unbranded and dev-unlocked Lumia 920. My carrier is Vodafone IT.
WeatherFlow and WPCentral can't update themselves, that's strange because i can view wpcentral.com on my Lumia without any problems.
IMHO i don't think there is a "very slow connection" problem. There's a problem at provider level, dns or something like this...
- 03-06-2013, 02:27 AM #9
Hey guys, the slow networking problem has been resolved so obviously something else is at work here. The fact that we're not the only app affected has me intrigued, could you try getting in touch with your service providers as well? I doubt it's their domain but they may be able to get in touch with the infrastructure owners. It's almost as if our feed has been blocked...
- 03-06-2013, 04:49 AM #10
But I don't think it's an infrastructure issue, because it doesn't work via wifi as well...and prior reinstalling, the live tiles didn't stop working.
Can you tell me if I can test via telnet or traceroute some ip/ports so we can rule out an infrastructure issue?
- 03-06-2013, 06:26 AM #11
- 03-06-2013, 07:52 AM #12
- 03-06-2013, 12:49 PM #16
I remember that weatherFlow, not working as well since 01/03, was showing a totally wrong date just few minutes before...dying
03-06-2013, 01:23 PM #19
- 2 Posts
(I'm from Chile. Format Date: dd/mm/aaaa).
@Jay, the problem occurred since last update... could you help us with this? maybe a rollback on the format date? if we change the format date to the USA format, all applications change their format date causing some synchro problems.
- 03-06-2013, 01:49 PM #20
hey hey i'm glad this came up!!
same problem here,
how i was reporting in this post
I have an Italian lumia 920 unlocked phone, and i'm living in spain. language set to english, store to italy and units to italy.
good job and i hope it could be fix soon!
- 03-06-2013, 05:20 PM #22
Thanks guys for posting this on the forums, I've done a post here because this is an OS level bug (although one I can work around for the next update) Date bug in Windows Phone 8 identified, breaks apps in some regions | Windows Phone Central
- 03-10-2013, 10:07 AM #25
Just made this test: changed the Regional Format To USA (english) and worked....!!!
Changed it to USA (Spanish) Didn´t work.... so there is something with the format/language
Being in Venezuela I should be using Venezuela´s format/language which is República Bolivariana de Venezuela, spanish and dd/mm/yy
On the other hand I like very much the app.... any chance of fixing it soon...?
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