Avatar woes.

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12-11-2012, 08:35 PM
Dr. Impossible

Avatar woes.

I have no Idea if this is a known ish or not but I am having trouble updating my avatar. When I go into settings under my name and choose edit avatar, it takes me to a pop-up window(mini window, whatev) and shows avatars I have used before including my current one. When I click a different one, nuttin' happens.

Just....letting....you guys.....know....

In other news, I love WPC and the app, love you guys, keep up the great work.

Thanks

-Doc
12-12-2012, 10:03 AM
James Falconer

Re: Avatar woes.

-Doc,

We're sorting out some issues, mainly in IE. Which browser/version are you running?
12-12-2012, 09:34 PM
Dr. Impossible

Re: Avatar woes.

James, thanks for the quik reply. I have only tried it on my Win7/IE9 setup, let me try it on my Surface/IE10 as well and report back.

Thanks

-Doc

EDIT: I just updated my avatar using IE 10 on my Surf.
12-13-2012, 01:25 PM
James Falconer

Re: Avatar woes.

All better on your Win7/IE9 setup as well?
01-15-2013, 09:21 AM
krystea

Re: Avatar woes.

Bringing up an old post, but haven't been able to update mine. FF18/IE8 on XP, or on my L920/IE. Haven't tried at home yet though (Win8/IE10).
01-15-2013, 09:59 AM
James Falconer

Re: Avatar woes.

Quote:

Originally Posted by krystea

Bringing up an old post, but haven't been able to update mine. FF18/IE8 on XP, or on my L920/IE. Haven't tried at home yet though (Win8/IE10).

Please let me know about Win8/IE10 and I'll give the low down to the tech team. Thanks!
01-15-2013, 07:01 PM
krystea

Re: Avatar woes.

Wow, strange. Links and buttons are live and working here on my PC at home on the passport page. Don't see how it would work on here but not on my phone. May be something for 'em to look into?
01-16-2013, 09:04 AM
James Falconer

Re: Avatar woes.

So it's only the Lumia 920 in IE that is giving you trouble now?
01-16-2013, 02:05 PM
krystea

Re: Avatar woes.

Didn't work on my 920 or my work PC (IE and FF in XP).
01-17-2013, 02:30 PM
skoenig

Re: Avatar woes.

krystea to clarify you can't update the avatar? Or when you do it doesn't change?

Non-Updating avatar (once uploaded)
We've had intermittent problems with permissions on uploaded avatar's preventing propagation through the network and to the cdn. As an experiment can you try uploading the avatar again (or a different one) freshly rather than reselecting a current avatar?

Recent IE Issue
We dealt with an issue recently where some installations of IE9 would render the passport pages in non-IE9/IE-Edge mode. We think we've deal with the failure there though I don't think this is what you were experiencing as it results in a very specific message.

Which version of IE is your work PC. Strange to FF on that list too we're pretty solid on that platform.

Regards

Steph