| | 03-13-2013, 05:59 PM #1
BECU (Boeing Employee's Credit Union) is a very popular not-for-profit, member-owned credit union open to all residents of Washington State. I have been a member for several years now, and can definitely say that they are great! They already have Android and iOS apps, and have mobile check deposit available on those platforms. They have a mobile site which works well on Windows Phone, but we all know that mobile banking apps are always easier to use and have more features than a mobile site!
I contacted BECU member services recently, asking them if a Windows Phone or Windows 8 app was in the works. Here was their response (emphasis is mine):
I think BECU is great for being so honest with it's members. Let's show BECU that we want a mobile app for our favorite platform! Here are the key points that I pointed out to member services in my original email:
BECU Member Services
March 13, 2013 1:10 PM
To: Lars Passic
RE: Contact Us
Thank you for contacting us again and expressing your insight on the benefits of supporting Windows Phone for the BECU Mobile App. To answer your last question, a large number of our members in the northwest are very loyal and very vocal Windows Phone users. We want to meet this need for our membership and while we don’t currently have an app in development, it is a goal of ours to find a way to offer one some time this year.
We have obstacles with our current mobile app vendor to overcome first, but we are dedicated to finding a way to make it happen.
Again, I really appreciate your feedback about this issue, and I want to share it with leadership to reiterate how much Windows Phone support is needed for BECU. I would encourage you to share this email address with anyone else you know that wants to express feedback about this or any other BECU issue: email@example.com
You may also leave comments and feedback through Facebook, Twitter, or Yelp!. BECU.org has links to each of our pages on these sites and all member feedback is monitored and responded to there by our Virtual Banking and Marketing teams. The links are located just underneath the Online Banking Login section of the home page.
We appreciate your time, and if you need any additional assistance, please let us know.
- BECU's primary member audience is residents of Washington, which is home to Microsoft.
- BECU does not have traditional tellers for doing day-to-day banking transactions with. Having a strong mobile presence on all platforms will help to alleviate any inconveniences, especially for potential members who are accustomed to having tellers.
- Mobile check deposit (if made available through a Windows Phone app) would reduce the reliance on ATMs.
- Once BECU creates a mobile app for Windows Phone 8, creating a Windows 8 app will be less difficult.
Here is how you can get in touch with BECU and show your support!
I have personally tweeted them before about a Windows Phone app in the past, and they responded saying that they are observing the popularity, and collecting feedback for future plans. I have created a click to tweet so that you can show BECU some love!
Click to tweet: "#DearBECU I would love to see a @BECU mobile banking app for @WindowsPhone!"
Be sure to check out their web page, which has links to their Facebook, Twitter, Yelp, YouTube, and Pinterest presences, and show your love there too!