Welcome to the WPCentral Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 11 of 11
Like Tree3Likes
  • 3 Post By WillBrown
  1. WillBrown's Avatar
    Member

    Posts
    18 Posts
       #1  
    Symptom:
    When opening email on Windows Phone you receive error code of 86000107 saying "We're having a problem connecting to abc-m.hotmail.com".

    After hours and hours of searching, and almost resetting my phone and reloading everything, I finally came across the answer!

    See the details here:
    Error Code 86000107 - Microsoft Community

    In short, there is a known bug that causes sync issues when you receive a text message with more than 25 recipients and you have Text Backup turned on. Apparently text backup has issues backing up that many texts.

    To fix the sync issues you simply turn off Text Backup under "backup" in settings, delete the threads with 25+ recipients, then turn Text Backup back on. Simple!

    There appears to be a fix in the works by the Windows Phone team.
  2. palandri's Avatar
    Retired Moderator

    Posts
    7,031 Posts
    Global Posts
    9,164 Global Posts
    #2  
    Thanks for sharing that.
    Check out the great deals on Windows Phone Accessories: http://store.wpcentral.com
  3. Winfonejunkie's Avatar
    Member

    Posts
    85 Posts
    #3  
    thanks so much for this! I nearly hard reset my phone over this issue! M$ really needs to get its act together regarding this random bugs and issues with Windows 8.
  4. WillBrown's Avatar
    Member

    Posts
    18 Posts
       #4  
    No problem!
    I figured that there had to be others who had the same issue.
    Thanked by:
  5. holmesr's Avatar
    Member

    Posts
    3 Posts
    #5  
    I started to come here first, but found my answer in the MS communities as well. I sent too many Happy New Year wishes out at one shot last night and found myself with the same problem this morning. Anyway, good find WillBrown.
  6. chiron09's Avatar
    Banned

    Posts
    37 Posts
    Global Posts
    38 Global Posts
    #6  
    Thanks WillBrown, Just saved me from going insane.
  7. Germ1412's Avatar
    Member

    Posts
    1 Posts
    #7  
    Hi WillBrown, this is great! Apparently, this happens even if you SEND an sms with more than 25 recipients - which was the case with me where I had not received but sent a mass-sms. The solution still worked so thanks again! Cheers.
  8. Techno786's Avatar
    Member

    Posts
    4 Posts
    #8  
    I have a Lumia 920,and ran into similar problem.
    For me How to fix 86000107 error and it's cause worked.

    I also had to create an additional access point , activate it and then de-activate it.
    Then followed the steps in the link.
  9. #9  
    i have a nokia 900. i keep getting this message. i tried to fix the problem by going into settings and looking for text back up like was mentioned in the other post but i don't have anything that says text backup on my phone to turn it on or off.
  10. Laura Knotek's Avatar

    Posts
    16,142 Posts
    Global Posts
    31,335 Global Posts
    PIN
    Email
    #10  
    Quote Originally Posted by Cathy Claiborne View Post
    i have a nokia 900. i keep getting this message. i tried to fix the problem by going into settings and looking for text back up like was mentioned in the other post but i don't have anything that says text backup on my phone to turn it on or off.
    The Nokia Lumia 900 does not have text back up. That is a feature only available on Windows Phone 8, not Windows Phone 7.x
  11. #11  
    ok thanks. how do i get rid of the error then?
    Last edited by Cathy Claiborne; 05-12-2013 at 06:15 PM.

Similar Threads

  1. How to fix a demo unit or exit demo mode ?
    By bonparisien in forum Windows Phone 7
    Replies: 18
    Last Post: 07-27-2014, 12:12 PM
  2. Replies: 12
    Last Post: 06-15-2012, 12:51 AM
  3. Replies: 1
    Last Post: 05-26-2012, 10:06 PM
  4. How to Fix Effective Advertising
    By mdrapps in forum The "Off Topic" Lounge
    Replies: 4
    Last Post: 11-20-2011, 12:41 PM
  5. Replies: 9
    Last Post: 09-13-2011, 12:01 PM

Posting Permissions