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| | 12-26-2012, 10:30 AM #1
When I post a review and see my review, it says User next to it. Some say User too and others have their names, gamertags, etc. How can I change this? I asked a WP8 expert this:
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You are now chatting with 'Zeb B.'.
Zeb B.: Hello , my name is Zeb B. with Microsoft Support. Please give me a few moments as I review the information you've submitted.
Zeb B.: Hi Kyle, For your reference, the SR number for this chat is (BLAH). I understand you want to have a name attached to reviews you submit, is that correct?
Zeb B.: Okay, are the reviews on apps for the Windows Phone?
Zeb B.: While I am searching for more information, may I please ask you for the make and model of your phone?
Kyle: Nokia Lumia 920
Zeb B.: Thank you. Do you have a gamer tag attached to your Microsoft account?\
Kyle: yes (that's what I want the name to show instead of User).
Kyle: my email is attached to the thread.
Zeb B.: Okay, let me see what I can find out. I'm not really familiar with how the review process works.
Kyle: other reviewers have their names (not all are gamertags). some say User too.
Zeb B.: Is it showing that on the phone itself?
Kyle: the phone and the windows phone store website
Kyle: this has to be something I can change, I just cant find it.
Kyle: if you cant find it, I'll just ask someone in the WPCentral Forums.
Zeb B.: Alright, I don't see any information in my database about it, so I was going to try it on my own phone to see what would happen.
Kyle: it takes like 24 hours for your review to show
Zeb B.: Oh, okay, the website says it should show up after a few minutes.
Kyle: which WP8 device do you have?
Zeb B.: Lumia 820
Kyle: and oh, I didn't know that
Kyle: the 820 is a good phone. :)
Kyle: thank you
Zeb B.: Yes, I'm very happy with it.
Zeb B.: I see what you mean. My review has yet to appear.
Kyle: if you scroll down and see the reviews, some say User and some have names.
Zeb B.: Yes, I see that. I'm not sure if this would make a difference or not, but have you tried signing into the windowsphone.com site before or after submitting your review?
Zeb B.: First I submitted my review through my phone. That didn't update in the website, so I signed into the site and submitted my review again. It says it was submitted, but that's all. I have a feeling it's just going to show my first name.
Kyle: well thank you
Zeb B.: You're welcome. I wish I could be of more help, but hopefully you'll find a definitive answer very soon.
Zeb B.: Is there anything else I can assist you with today?
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Zeb B.: Happy Holidays to you and your family.
Zeb B.: To end your chat session please click the above the chat window. If you have any additional questions after you disconnect, feel free to contact us again. Thank you for contacting Microsoft Customer Support.
Kyle: thank you