[stevenmsoto]

Has anyone found an answer to this problem with the phone. Is there a way to clean it or is it a defective phone? What did other do. It be really great to know what's going on. I know this thread has been repeated but I need an answer. The rep at the T-Mobile store basically told me idk how to keep my phone clean and try to sell a case, not happening lol. I always keep my phone clean.

[Alex Rodriguez]

This is what you need
Amazon.com: ZAGG HTCWP8XLE invisibleSHIELD for HTC Windows Phone 8X - Full Body - 1 Pack - Retail Packaging - Clear: Cell Phones & Accessories

It will protect your phone and since is clear you won't notice that you have a protector on your phone assuming that you install it correctly without any air bubbles

[stevenmsoto]

Thanks man! Do you know if the phone is just prone to getting dirty or is there a legitimate reason for this tragedy that happen to this phone?

[strokee]

Thanks man! Do you know if the phone is just prone to getting dirty or is there a legitimate reason for this tragedy that happen to this phone?

It's not a dirt issue. It's a polycarbonate body that HTC then sprays with a thin, soft touch coating. It is a soft surface that rubs off. Terrible idea by HTC.

[stevenmsoto]

Thank you for the answer, should I see if I can get a new phone or wait it out tell a new shipment of phones come in with the problem solved.

[jhguth]

Could you provide some more information or a picture? I have a black one, I haven't noticed anything except greasy prints that wipe away.

[strokee]

Thank you for the answer, should I see if I can get a new phone or wait it out tell a new shipment of phones come in with the problem solved.

I'm not sure it is something that will be "solved". Soft touch coatings will wear off. It's just a poor design choice by HTC.

[stevenmsoto]

I just went to Microsoft Store they basically told me it was a poor decisions choice on HTC, they try to help me as much as possible so instead they gave me a California Blue Thin Case from HTC for $3 (original price $27) these guys are dope! So if anyone having this problem maybe Microsoft can help you out. T-Mobile basically told me to go f*&% myself. 😠

[chris7191]

Soft touch should not wear off in a matter of days or weeks. The HTC Trophy has no issue with the coating in black, it's extremely durable.

[morpheus1982]

It's not a dirt issue. It's a polycarbonate body that HTC then sprays with a thin, soft touch coating. It is a soft surface that rubs off. Terrible idea by HTC.

Wrong, I cleaned mine back to blue (not perfectly as I got bored). But the nothing has rubbed off.

BTW, there is already a big thread on this.

[ronxian]

look at mine on the right, compared to a new one,. it's all BLACK now, it used to be BLUE (see the blue earpiece?) i returned it to HTC, and luckily, they replaced it..... and now that i know it would look like this in the future, i bought a case for it... now it's bulky.. should have gone with the 920 instead of this.. oh well

[power5]

^^^^ Holy Crap!!!!

[Ruined]

I heard HTC is covering some of these as warranty repair.

[jdhooghe]

Sorry you had to deal with this, man. This is probably the biggest issue with the 8X right now. Maybe morpheus can let you know how to clean yours?

[morpheus1982]

Sorry you had to deal with this, man. This is probably the biggest issue with the 8X right now. Maybe morpheus can let you know how to clean yours?

Alcohol-based hand sanitiser and a clothe. Like I said, not perfect. If I had a spare phone I would have sent back to HTC to replace the casing.

For me, this is old news and I don't care. I even stop using the official doubleshot case.

I periodically "clean" so that is doesn't get any worse, and leave it as that.

[ronxian]

=( =(

[D M2]

I've only had my blue 8x for a couple of days and it hasn't started to fade yet, but, if the color did start to fade then getting a replacement is gonna be pretty pointless because it will just do it again, Would there be a quick and easy way to make it all black including the earpiece ?

[Joshua Dollar]

I'm having the same problem. Cannot get mine clean for the life of me. Do they not test their products before they market them? Is HTC on a suicide mission?

[ronxian]

I've only had my blue 8x for a couple of days and it hasn't started to fade yet, but, if the color did start to fade then getting a replacement is gonna be pretty pointless because it will just do it again, Would there be a quick and easy way to make it all black including the earpiece ?

Won't work... i was thinking of coloring it with a black marker,, but hesitated cuz i know it's just gonna wear off soon... plus, if you do that, you're just gonna kiss your warranty goodbye....

[ronxian]

I'm having the same problem. Cannot get mine clean for the life of me. Do they not test their products before they market them? Is HTC on a suicide mission?

^^^^ what he said.. ahaha!

[gerzhwin]

The soft coating of my HP Veer doesn't wear off, so I wonder how HTC could do it this wrong. Maybe coating a plastic cover is more durable, but ... I just bought a sleeve from Converse and keeping my 8X in it hopefully will minimize rubbing off the coating!
Sent from my Windows Phone 8X by HTC using Board Express