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  1. cp2_4eva's Avatar
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       #1  
    My wife was in search of her beloved Revlon Red (as I call it) Lumia 920. A couple stores would refuse to sell it to a paying customer (her) off contract. Is this something I should be complaining about to someone high in the chain of command or is this common practice among wireless carriers? I have enough mind to report this to the BBB. I understand the whole commission and commitment thing, but I want to buy a product from you, but you wont sell it unless I guarantee I will stay for 2 years. Why even post the full retail price on the tag in the store if you wont sell it for that much?
  2. aubreyq's Avatar
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    #2  
    That doesn't sound right. If you have an alternate retailer (e.g. Wal-Mart) go to them but I'd still complain to someone higher in the chain at AT&T.
    palandri likes this.
  3. jaj324's Avatar
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    #3  
    I walked into an att store and bought an 8x off contract. They even sold me the last one they had. I'd call att customer service and raise heck!
    Sent from my Blue AT&T 8x using Board Xpress
  4. #4  
    Yeah... Interesting bait and switch laws could be in effect.
  5. gsquared's Avatar
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    #5  
    Not the BBB again.

    The BBB is a private, for profit company. They have no legal rights to do anything to anyone. I am actually surprised they have been around so long. One would think in todays environment they would have been sued into bankruptcy. Think of them as the original Angies List.
    Support your third-party developers. There just about all we have...
  6. cp2_4eva's Avatar
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       #6  
    The BBB has helped me curve the business practices of a local Verizon retail store that was trying to get over on me. And yes you are right they they are like Angies list, but for me it's more than just Angies list stuff. They've contacted McDonald, Verizon, and ATT and a couple others in the past for things that I thought were bad business practices. I can't stand a business getting over on the little guy. But in this case it's just that the business refused to sell a product to a customer. This is a different beast. lol.

    EDIT: Also, we are in the middle of trying to contact someone at ATT about this, but I have yet to see a clear line to file a complaint. So the BBB is the other way I get my complaint to the right people. Even if at this point in time I want nothing more from then than continued service. My wife got her phone 45 MINUTES AWAY IN CHINA TOWN!!!!
  7. jaj324's Avatar
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    #7  
    AT&T can and will do much more to correct the local store than the BBB. I've been in retail for almost 20 yeas and I can tell you that the BBB is a joke. Nobody cares what they say. They only exist because people like to complain and want someone that will listen to them. The BBB fills that role.
    Sent from my HTC Titan 2 using Board Express
  8. cp2_4eva's Avatar
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       #8  
    Quote Originally Posted by jaj324 View Post
    AT&T can and will do much more to correct the local store than the BBB. I've been in retail for almost 20 yeas and I can tell you that the BBB is a joke. Nobody cares what they say. They only exist because people like to complain and want someone that will listen to them. The BBB fills that role.
    Sent from my HTC Titan 2 using Board Express
    Depends on from whos perspective you speak from. I don't know about you, but the BBB has helped me throughout the years and for the most part were dependable. It all depends on the claims you are trying to make. If it's a legit claim then I don't see it being hard for a company to resolve it. But this thread isn't about the BBB. AT&T needs to change this practice of not selling full retail. Someone out there will say that they don't have to sell anybody anything if they don't want to. Subsidies and yada yada, but there are people who bought into A LUMIA 900 and not even a year later, the successor emerges. This happens all the time no doubt, so why not let the customer spend the money on a new phone tied to the contract that is already in place?
    aubreyq likes this.
  9. bigkevbosky's Avatar
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    #9  
    Any store can refuse to sell you whatever they want. Just because a store sells something doesn't mean you are entitled to buy it.
  10. palandri's Avatar
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    #10  
    When I went back to AT&T, I went to my local AT&T store to get a SIM card. I already owned the GSM phone. The salesperson refused to sell me the SIM card without signing a 2 year contract. I kept repeating, I own the phone, I want a month to month contract. He refused to sell it to me without a 2 year contract. I left the store and ordered it over the phone from AT&T.

    I suppose salespeople have contract quotas they have to meet, so some become more aggressive than others for fear of losing their job.
    Check out the great deals on Windows Phone Accessories: http://store.wpcentral.com
    aubreyq likes this.
  11. cp2_4eva's Avatar
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       #11  
    Quote Originally Posted by palandri View Post
    When I went back to AT&T, I went to my local AT&T store to get a SIM card. I already owned the GSM phone. The salesperson refused to sell me the SIM card without signing a 2 year contract. I kept repeating, I own the phone, I want a month to month contract. He refused to sell it to me without a 2 year contract. I left the store and ordered it over the phone from AT&T.

    I suppose salespeople have contract quotas they have to meet, so some become more aggressive than others for fear of losing their job.
    I suppose this doesn't help AT&T with customer satisfaction if people aren't able to do things like this without doing a new 2 year contract. The people at the store don't care, but I'm sure someone above them does
    palandri likes this.
  12. pjs37's Avatar
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    #12  
    Like any business they can refuse service to anyone so long as its not a civil rights violation. In turn you can refuse to give your business to them
    Sent from my RM-820_nam_att_100 using Board Express
  13. gsquared's Avatar
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    #13  
    Quote Originally Posted by cp2_4eva View Post
    The BBB has helped me curve the business practices of a local Verizon retail store that was trying to get over on me. And yes you are right they they are like Angies list, but for me it's more than just Angies list stuff. They've contacted McDonald, Verizon, and ATT and a couple others in the past for things that I thought were bad business practices. I can't stand a business getting over on the little guy. But in this case it's just that the business refused to sell a product to a customer. This is a different beast. lol.

    EDIT: Also, we are in the middle of trying to contact someone at ATT about this, but I have yet to see a clear line to file a complaint. So the BBB is the other way I get my complaint to the right people. Even if at this point in time I want nothing more from then than continued service. My wife got her phone 45 MINUTES AWAY IN CHINA TOWN!!!!
    Its all good as long as you know who and what they are, and what they are not. There are a lot of people out there that believe the BBB is some sort of government agency that has some power. Of course the BBB isn't going to state otherwisepubically as it benefits them immensily.
    Support your third-party developers. There just about all we have...
  14. HeyCori's Avatar
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    #14  
    Quote Originally Posted by cp2_4eva View Post
    Depends on from whos perspective you speak from. I don't know about you, but the BBB has helped me throughout the years and for the most part were dependable. It all depends on the claims you are trying to make. If it's a legit claim then I don't see it being hard for a company to resolve it. But this thread isn't about the BBB. AT&T needs to change this practice of not selling full retail. Someone out there will say that they don't have to sell anybody anything if they don't want to. Subsidies and yada yada, but there are people who bought into A LUMIA 900 and not even a year later, the successor emerges. This happens all the time no doubt, so why not let the customer spend the money on a new phone tied to the contract that is already in place?
    I've also had a positive experience with the BBB. Several years ago AT&T refused to correct a billing mistake. I filed a complaint with the BBB. A couple of days later I got a call from AT&T asking how I would like to take care of the problem. I understand that no entity can solve every problem, and some people file complaints with the BBB when they probably shouldn't, but there are success stories out there.

    To answer the OPs question... I don't know what the laws are from state-to-state, but I'm pretty sure AT&T has the right to refuse to sell a product if the customer disagrees with AT&T's terms.
  15. AlexRodriguezNY's Avatar
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    #15  
    When I was going to buy my Lumia I called before to see if they sell it off contract like the website says. Two stores,the closest to me refused because I don't have contract with them. A third store a little further agree over the phone. When I get there they didn't want to sell it either, then I told the guy I spoke with such and such over the phone to be sure before coming. After that I was first on the waiting list at the store.They jumped me and took care of everybody after me. Then a lady came and sold me the phone and the manager was present when she took care of me.Maybe he was the one I spoke on the phone.But some stores really make it difficult. Because of their prices and "store policies" I will never be an AT&T subscriber
  16. GabrielStorm's Avatar
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    #16  
    you should be able to walk in and buy outright any phone. I have upgraded three times this year. once a straight up upgrade, one an early upgrade and the final time to a Lumia 920. all with NO issues.

    On contract would extend the length of time you have to go.
    Off contract makes you a month to month customer. And you should be able to purchase any phone you want outright.
    ~ADSisson
  17. inteller's Avatar
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    #17  
    well I've got bad news, no you can't get what you want because you think you should be able to. I think it is BS too, but if ATT has signed an exclusive deal with someone (Nokia) they can offer "no commitment" pricing but that is still a full priced phone plus a plan and the shyster $36 activation fee. I was very fortunate that Amazon didn't pick up on this so I got the 920 for the Att no commitment price without having to get a plan or pay tax or pay a "activation fee".

    Phone sales in this country are broken. I applaud Google for trying to shake things up with direct sales and I hope Microsoft does the same with a Surface phone.
  18. wpnokia920's Avatar
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    #18  
    I was refused when trying to purchase the 920 at my local AT&T corporate store. Never had I been and I have bought outright over 26 phones within the last two years. I calmly walked out called 611 reported the store to AT&T and my entire bill was credited for my displeasure and my account foot noted to allow the purchase of this phone with no exceptions.
    aubreyq likes this.
  19. cp2_4eva's Avatar
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       #19  
    I have come to think that they wont sell it off contract because Windows phones are on the rise now and they realize that they can actually make money off of these slick devices.
  20. inteller's Avatar
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    #20  
    that's a nice thought but no, they are doing it because they are shysters and they can.
    aubreyq likes this.
  21. inteller's Avatar
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    #21  
    Quote Originally Posted by wpnokia920 View Post
    I was refused when trying to purchase the 920 at my local AT&T corporate store. Never had I been and I have bought outright over 26 phones within the last two years. I calmly walked out called 611 reported the store to AT&T and my entire bill was credited for my displeasure and my account foot noted to allow the purchase of this phone with no exceptions.

    that's pretty awesome....for people that are on ATT. For the rest of us who don't want their contracts OR ridiculous rates and fees that's not an option.
  22. bigkevbosky's Avatar
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    #22  
    I don't really understand what the fuss is. As of today, right this moment, the ATT 920 can't be unlocked to use on another network. So if it's locked to ATT, why wouldn't they require you to be their customer to buy their product? Now, maybe in 6 months when the "exclusivity" ends or whatever, I can see having an argument. But as of today, there's no reason to be upset by this.
  23. TaliZorah's Avatar
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    #23  
    Quote Originally Posted by cp2_4eva View Post
    My wife was in search of her beloved Revlon Red (as I call it) Lumia 920. A couple stores would refuse to sell it to a paying customer (her) off contract. Is this something I should be complaining about to someone high in the chain of command or is this common practice among wireless carriers? I have enough mind to report this to the BBB. I understand the whole commission and commitment thing, but I want to buy a product from you, but you wont sell it unless I guarantee I will stay for 2 years. Why even post the full retail price on the tag in the store if you wont sell it for that much?
    That doesn't sound right at all as I have done exactly what you are trying to do with no problems. I just told them it was a gift for somebody who already had their service and we would activate and and all that hoo-hah by ourselves when we gave it to them. The carrier (T-Mobile) didn't care at all and were more than willing to let me pay for a phone.Same 14 day return policy and everything.
  24. TonyDedrick's Avatar
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    #24  
    Quote Originally Posted by bigkevbosky View Post
    Any store can refuse to sell you whatever they want. Just because a store sells something doesn't mean you are entitled to buy it.
    Of course no one is entitled to anything when it comes to shopping somewhere (except for good customer service). However, if the phone has an off contract advertised price, then I don't see how that's legal that they won't sell it to a customer.
  25. AZBrowncoat's Avatar
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    #25  
    AT&T, it's subsidiaries and contract stores are private business which can refuse to sell to anyone not in a "protected" class.

    You may not like it and it would **** me off to no end but they are entirely within their rights.

    https://www.legalzoom.com/us-law/equ...refuse-service
    The Federal Civil Rights Act guarantees all people the right to "full and equal enjoyment of the goods, services, facilities, privileges, advantages, and accommodations of any place of public accommodation, without discrimination or segregation on the ground of race, color, religion, or national origin."

    The right of public accommodation is also guaranteed to disabled citizens under the Americans with Disabilities Act, which precludes discrimination by businesses on the basis of disability.
    You on the other hand have the right to take your business elsewhere and to ***** to AT&T's corporate offices.
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