- 04-11-2012, 08:38 AM #1
For some reason, after it working at first, my Hotmail e-mail account won't sync anymore. I still receive e-mails to my Inbox, but when I try to sync any folder, including the Inbox, I get a message that states:
"We're having a problem syncing with m.hotmail.com
Filed as: (contact)
This contact couldn't be synced to server."
Is there a different setting for using Hotmail on WP? Can I delete the account and add it again? I can't find how to remove my Hotmail account.
- 04-11-2012, 11:45 AM #2
You can remove accounts by going into Settings --> E-mail & Accounts. You can also try disabling email sync for that Hotmail account, reboot, then re-enable Hotmail syncing. That might fix it.Rob
Lumia 620 on T-Mobile USA
- 04-11-2012, 10:52 PM #5
Try deleting out all the deleted e-mails in your Hotmail account (on the web browser) and all the deleted e-mails in your Hotmail account on your phone, then unsync your accounts and resync them. This may work.
On a related note, when you purge your deleted e-mails folder in your Hotmail account on your browser, take notice of how old your oldest deleted e-mails are. If your situation is anything like mine (I've had similar issues and the solution above does provide a short-term solution for a few weeks), your deleted e-mails folder will include e-mails back to the time you linked your Windows Phone to your Hotmail account. When Hotmail is not linked to a Windows Phone, deleted e-mails before a certain date are purged automatically.
One final thing - I recently went through my Hotmail account and deleted out a whole bunch of e-mails in my inbox, reducing the number of e-mails from 1100-1200 to 220. I also changed the length of time to sync the Inbox from 2 weeks to no time limit (i.e. all e-mails in my Hotmail inbox on the browser also show up on the phone). I only did that this past weekend, but so far, so good in terms of Hotmail syncing between the browser and the Windows Phone.
BTW, which Windows Phone do you own? The last few days I've considered creating a post asking people what kind of Hotmail problems they have had, if any, what device they have, what settings they have on their Hotmail account on the phone, how old their Hotmail account is, and how many e-mails they have in their inbox. Other people have had similar Hotmail syncing problems, and I want to try to figure out what the problem might be.
- 04-12-2012, 01:00 AM #6
- 04-12-2012, 06:42 AM #8
I had this problem around 9 months ago, but I can't remember how I fixed it. :(
Try - Settings - Email & Accounts - Uncheck Email - Wait for it to finish synchronising - tap back into Windows Live - re-check 'email' - now it will hopefully be fixed.
Google - "Don't be evil. . . much!"
- 04-12-2012, 08:07 AM #10
Doh, just checked and saw you tried it already. :blush:
You shouldn't need to remove the hotmail account... I take it you've tried deleting the contact that is causing the error?
Google - "Don't be evil. . . much!"
- 04-12-2012, 08:52 AM #11
- 04-12-2012, 09:47 AM #13
It sounds like your issue is related to Twitter and may be related to the Nokia 900 issues. Incidentally, when you synced and un-synced your Nokia 900 in the e-mail settings, did your Twitter account also sync/un-sync? I know when I've done the sync/un-sync, my LinkedIn account (only social networking account I have linked on my HTC Trophy) will also sync/un-sync automatically.
Three other questions:
1) How old is your Hotmail account? I know my account was created in 1999, and I've wondered if having such an old Hotmail account may be the root of the problem with e-mails on the Windows Phone.
2) Do you have any other active mobile OS devices that are also linked to your Hotmail account? I have a slew of mobile devices, all of them linked to my Hotmail, and that may be a bit of the problem. I know from experience that in particular my Trophy doesn't like when I check e-mails in my Hotmail on my Droid 2 (which requires a Hotmail app because Hotmail integration in Android 2.3.3 doesn't work 100% correctly).
3) Do you have all of your e-mail accounts linked into one inbox, or are your accounts all in separate inboxes (i.e. tiles)? I've kept all of my accounts separate from one another. I doubt this is a factor, but who knows?
Last edited by CHIP72; 04-12-2012 at 09:55 AM.
- 04-12-2012, 10:01 AM #15
A note to the OP: If you are going to swap out your phone you are going to need to reload everything anyway. So why not try a hard reset? Might do the trick
Sent from my Lumia 900 using Board ExpressNokia Lumia 900 - OS: 7.10.8112.7 - Firmware: 2175.1002.8112.12084
HTC Surround - OS: 7.10.8107.79 - Firmware: 2250.21.40500.502
- 04-12-2012, 11:11 AM #17
- 08-01-2012, 06:03 PM #22
Another thread here:
And a thread at MS:
hotmail suddenly stopped syncing on windows phone (without error - Microsoft Answers
I called Sprint and sounds like their solution is a hard reset. But since it seems to not be an isolated incident, I'd like to see it explained before I apply that "fix".