- 04-04-2012, 11:45 PM #1
I tried to access one of my files via SkyDrive on my phone today and got the following message:
You don't have permission to download this file. For help, try contacting the person who manages this site."
I am signed in with Live.com login.
Has anyone else gotten this message lately when you try to open a file?
- 04-05-2012, 12:00 AM #2
I've gotten the exact same issue you're describing in the last few hours. Saving (from the app) or opening the file from the SkyDrive location throws the permission error. However, for some reason the file is able to sync if under the SkyDrive location you manually tap-hold and select "upload now" or "download now", but it is a bit of a hassle. Maybe this is a temporary SkyDrive bug.
Sorry...by "app" I meant saving and accessing from the Office app. I can access the files fine from everywhere else (PC, browser).
Last edited by Stunrunner; 04-05-2012 at 11:03 AM. Reason: Clarification
- 12-29-2012, 01:55 PM #12
so I had the same issue until I realized that when my phone was new, i created a new live account for the phone, which was different to the account i used with skydrive.
to solve the problem, i had to reset my phone to factory settings (settings>about>reset) and log onto my phone with the same microsoft account as the one i had on skydrive. it was a pain, but i read on a microsoft official blog that the only way to change the phone's live account was by resetting. i also couldn't just create a new skydrive account because i had already paid for some extra storage linked to that specific account.
i hope this solves your problem.
- 03-24-2013, 09:17 AM #14
Just got hold of the Lumia 920, and since Dropbox doesn't have a native app for Windows Phone 8 (**horrors!!), I had to make the painstaking move to Skydrive. Hit the same problem like what is explained by users above.
When you create/sign into the "Microsoft" account on your phone, it associates all phone services (ie. Marketplace, XBox Live, etc.) with this account. Somehow or the other, the Skydrive app sees this account (gets confused!) and prompts the error for security reasons. No issues if your Skydrive login is the same as your "Microsoft" account, but due to the proliferation of MS Services along the years, there's bound to be people with a separate Live ID for SkyDrive and another one for Hotmail/LiveMessenger, etc. (me inclusive!).
To solve this problem, I "shared" access from SkyDrive to my "Microsoft" account, and everything works! Now, this is not an ideal scenario (MS should instead allow merging of accounts), but it solved my problem of needing to access specific files.
p/s. MS mentions a "factory reset" to get the above working, which is a definite easy way out by them IMHO.
- 04-13-2013, 10:00 AM #16
It's the same at this end!
when I realized I made a different account, I shared my SkyDrive with this account instead to reset the WP settings. It works perfectly! Thanks a million!
re-install didn't work with me this time. Cheers!