| | 03-20-2012, 06:06 PM #1
I just ran into my first major technical problem with my windows phone since I got it just about a year ago.
I have an HTC Arrive, and today, when trying to turn the ringer back on, I noticed that entire top panel that drops down with the volume button press was non responsive. I then received a text and when I went to click on it to read it, again nothing. Even a slide to the right did nothing. What DID happen however is that my screen pivoted. It is almost like it didn't exist.
I cant bring down the status indicators, or react to any notifications. the rest of the interface works fine though. Even in landscape mode, when the status indicators move to the right of the screen, they still lack any sort of reaction to touch input.
Has anyone even heard of this problem before, a Google search led me to one single result on Microsoft's help forum. Im a little reluctant to even bother with Sprint tech support because im almost sure that I will get the "just hard reset the phone" response. Heres my phone information:
Phone model: HTC T7575
Mobile Operator: Sprint
Mobile OS version: 7.10.7720.68
Firmware revision : 2305.13.40201.651
Hardware revision: 0002
Radio software: 1.53.00.08.30_23w.05.06U
Radio hardware: 220.127.116.11
Bootloader : 4.3.230513.1(130787)
Chip SOC: 18.104.22.168.13
PC OS version: Windows 7 Home Premium
Zune version: 4.8.2345.0
Thanks for any help in advance.