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  1. msweston7#WP's Avatar
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    6 Posts
       #1  
    ok so i had mango beta 2 installed no problems what so ever but decided to downgrae to nodo to upgrade to the official so i used installed zune 4.7 and used the restore file however it kept saying my phine wasnt recognised and had n choice to reinstall zune 4.8 again at whcih point it said my phone had an update which was mango 7720 so i let it do it and it installed fine.. but now i get an anoying message tone loop that randomly starts and the only way i can stp it is by putting the charger in.. and now i have also found out my phone is not being recognised in zune and the laptop wont install the driver files.. i havent a clue what to do any ideas??
  2. thed's Avatar
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    993 Posts
    #2  
    Have you tried rebooting your phone? That's what I try whenever Zune won't recognize my phone. Usually that fixes it.

    If not though, I would try uninstalling and then reinstalling Zune. I'm not sure if Zune will delete your backup if you uninstall it (probably not), but I would copy it to a different location first just to be safe. Then hopefully it will recognize your phone and you can roll it back and try again if you want.
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  3. LCARS's Avatar
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    #3  
    Just wanted to add a couple of things that might help:

    - Microsoft has a nice utility called "Fix it" that will scan your system and attempt to diagnose/fix why it isn't detecting your Windows Phone: http://go.microsoft.com/fwlink/?linkid=211441

    - This page has some useful steps for troubleshooting zune failing to recognize your phone (It also links to the fix it utility): Zune Software Connection | Windows Phone Software Update | Windows Phone 7

    - Some USB cables only support charging. If you connect your phone to a computer using one of those, it will charge but the computer will not detect the phone.
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  4. msweston7#WP's Avatar
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    6 Posts
       #4  
    Thanks for the help and info. Zune now recognises the phone but I still have that annoying alert tone which will just not stop

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