[MDak280]

Hi there!

I decided to go ahead and purchase Windows 8 Pro to upgrade my laptop. Got it for $15.96 :)

But I've run into a problem. When I got to the download for Windows 8 Pro, after a short while I get this message:

"Download did not complete successfully

The download task did not complete.

The specific service does not exist as an installed service."

At first I just thought it was because there was a lot of people who were downloading Windows 8 because the deal ended yesterday. However, it's been a while and I still get this error. I went and deleted the WebSetup folder (after reading this would fix the problem) and tried the download again, but it still gives me the same error. Does anyone know what's wrong? This is the laptop I'm using: Toshiba Satellite A665-S6086, Windows 7 Home Premium installed.

Thanks! If you need any more info let me know.

[Bearach]

Hi!

You could be having issues with the background intelligent transfer service. This service is used by setup. It may be having issues, or has been affected by something you've installed. Trying running the fix it application from here:

Description of the Windows Update Troubleshooter

If not, please report back on security software that you have installed?

[MDak280]

Thanks for the reply!

I ran the troubleshooter and it said that it fixed the problems. However, when I go to the Control Panel > System and Security > Windows Update and I click "Check for updates" it tells me:

"Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."

I restarted and it said the same thing.

I uninstalled my security services before I tried downloading Windows 8. I had Microsoft Security Essentials and McAfee (McAfee I got with an update for Adobe Flash, but I never used it).

Also, something interesting is that now when I try to download Windows 8, instead of saying "The specific service does not exist as an installed service," it says "unspecified error."

[Bearach]

Hi!

The "fix it" should have helped with this issue. As you're still having the issue, you may want to make sure the service is started. Go to your control panel type services in the text box at the top right. Then click services. Going through the list, check for the Windows Update service, and see if it's running. Also make sure Background Intelligent Transfer is started.

Hopefully this helps.

Get back again, if it doesn't :)

EDIT:

These services need to be set to:

Background Intelligent Transfer Service (BITS) : Manual
Cryptographic Services : Automatic
Remote Procedure Call (RPC) : Automatic
System Restore Service : Automatic
Windows Update : Automatic

You can also try this "Fix" too.

http://support.microsoft.com/kb/971058

This will reset the Windows Update components.

[MDak280]

Hi!

The "fix it" should have helped with this issue. As you're still having the issue, you may want to make sure the service is started. Go to your control panel type services in the text box at the top right. Then click services. Going through the list, check for the Windows Update service, and see if it's running. Also make sure Background Intelligent Transfer is started.

Hopefully this helps.

Get back again, if it doesn't :)

EDIT:

These services need to be set to:

Background Intelligent Transfer Service (BITS) : Manual
Cryptographic Services : Automatic
Remote Procedure Call (RPC) : Automatic
System Restore Service : Automatic
Windows Update : Automatic

You can also try this "Fix" too.

How do I reset Windows Update components?

This will reset the Windows Update components.

I went to control panel and searched services, and then I clicked "view local services." Windows Update Service, BITS, and System Restore Service were not on my list of services. I double checked to make sure, I can't find them. Could that be the problem? The other services were already set correctly.

I ran the fix it tool, and it said that the issue "Repair Windows Update components" was "Not fixed."

It seems that my problem is that I have some services are missing... is there a way to get these services back?

[Bearach]

Sorry for late reply, but yes that is the problem here. We have 3 options.

1. Try running system file checker. (To do so, open command prompt as admin, then type: sfc /scannow - and let it finish)

2. We can re-register all the services - May take a while, I'll write the list of files to register as soon as I can.

3. Do a backup of your system, and do a reinstall of your OS.

Hope the first option helps, while I work on the list of things to be re-registered.

Edit:

To get BITS back under services:

Go to command prompt - Run as admin.

Type: sc create BITS binpath= "C:\Windows\System32\svchost.exe -k netsvcs" start= delayed-auto

Then restart.

To get Windows Update back under services:

Go to command prompt - Run as admin.

Type: sc create wuauserv binpath= "C:\Windows\System32\svchost.exe -k netsvcs" start= auto

Then restart.

Try running setup now. If still no go, we'll register system restore and try again. If it doesn't after that though, we'll need to re-register all the files for each service, or run the above "fix its".

[MDak280]

Sorry for late reply, but yes that is the problem here. We have 3 options.

1. Try running system file checker. (To do so, open command prompt as admin, then type: sfc /scannow - and let it finish)

2. We can re-register all the services - May take a while, I'll write the list of files to register as soon as I can.

3. Do a backup of your system, and do a reinstall of your OS.

Hope the first option helps, while I work on the list of things to be re-registered.

Edit:

To get BITS back under services:

Go to command prompt - Run as admin.

Type: sc create BITS binpath= "C:\Windows\System32\svchost.exe -k netsvcs" start= delayed-auto

Then restart.

To get Windows Update back under services:

Go to command prompt - Run as admin.

Type: sc create wuauserv binpath= "C:\Windows\System32\svchost.exe -k netsvcs" start= auto

Then restart.

Try running setup now. If still no go, we'll register system restore and try again. If it doesn't after that though, we'll need to re-register all the files for each service, or run the above "fix its".

Hey, thanks so much! I didn't get the Windows 8 download working yet but after following those steps, I went to control panel > System and Security > Windows Update and it's showing updates for my computer (there are 37 important updates I'm missing). I hope after I install them that it will work. I'll let you know what happens.

[MDak280]

Alright, so I just tried to install the updates. It said the updates failed to install. "Windows Update encountered an unknown error." I clicked get help with this error and the first suggestion was to update my drivers. Any ideas? Thanks for all your help so far!

[Bearach]

You're welcome, try running the Windows Update reset "fix it" from my second post. If that doesn't work we need to re-register all the Windows update files.

Please also make sure these services are listed:

Active-X Installer
Adaptive Brightness
Application Experience
Application Identity
Application Information
Application Layer Gateway Service
Application Management
Background Intelligent Transfer Service
Base Filtering Engine
BitLocker Drive Encryption Service
Block Level Backup Engine Service
Bluetooth Support Service
BranchCache
Certificate Propagation
CNG Key Isolation
COM+ Event System
COM+ System Application
Computer Browser
Credential Manager
Cryptographic Services
DCOM Server Process Launcher
Desktop Window Manager Session Manager
DHCP Client
Diagnostic Policy Service
Diagnostic Service Host
Diagnostic System Host
Disk Defragmenter
Distributed Link Tracking Client
Distributed Transaction Coordinator
DNS Client
Encrypting File System (EFS)
Extensible Authentication Protocol
Fax
Function Discovery Provider Host
Function Discovery Resource Publication
Group Policy Client
Health Key and Certificate Management
HomeGroup Listener
HomeGroup Provider
Human Interface Device Access
IKE and AuthIP IPsec Keying Modules
Interactive Services Detection
Internet Connection Sharing (ICS)
IP Helper
IPsec Policy Agent
KtmRm for Distributed Transaction Coordinator
Link-Layer Topology Discovery Mapper
Media Center Extender Service
Microsoft iSCSI Initiator Service
Microsoft Software Shadow Copy Provider
Multimedia Class Scheduler
Net.Tcp Port Sharing Service
Netlogon
Network Access Protection Agent
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
Offline Files
Parental Controls
Peer Name Resolution Protocol
Peer Networking Grouping
Peer Networking Identity Manager
Performance Logs & Alerts
Plug and Play
PnP-X IP Bus Enumerator
PNRP Machine Name Publication Service
Portable Device Enumerator Service
Power
Print Spooler
Problem Reports and Solutions Control Panel Support
Program Compatibility Assistant Service
Protected Storage
Quality Windows Audio Video Experience
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Desktop Configuration
Remote Desktop Services
Remote Desktop Services UserMode Port Redirector
Remote Procedure Call (RPC)
Remote Procedure Call (RPC) Locator
Remote Registry
Routing and Remote Access
RPC Endpoint Mapper
Secondary Logon
Secure Socket Tunneling Protocol Service
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
Smart Card
Smart Card Removal Policy
SNMP Trap
Software Protection
SPP Notification Service
SSDP Discovery
Superfetch
System Event Notification Service
Tablet PC Input Service
Task Scheduler
TCP/IP NetBIOS Helper
Telephony
Themes
Thread Ordering Server
TPM Base Services
UPnP Device Host
User Profile Service
Virtual Disk
Volume Shadow Copy
WebClient
Windows Audio
Windows Audio Endpoint Builder
Windows Backup
Windows Biometric Service
Windows CardSpace
Windows Color System
Windows Connect Now - Config Registrar
Windows Defender
Windows Driver Foundation - User-mode Driver Framework
Windows Error Reporting Service
Windows Event Collector
Windows Event Log
Windows Firewall
Windows Font Cache Service
Windows Image Acquisition (WIA)
Windows Installer
Windows Management Instrumentation
Windows Media Center Receiver Service
Windows Media Center Scheduler Service
Windows Media Player Network Sharing Service
Windows Modules Installer
Windows Presentation Foundation Font Cache 3.0.0.0
Windows Remote Management (WS-Management)
Windows Search
Windows Time
Windows Update
WinHTTP Web Proxy Auto-Discovery Service
Wired AutoConfig
WLAN AutoConfig
WMI Performance Adapter
Workstation
WWAN AutoConfig

[MDak280]

I ran the fix it and it said that "Repair Windows Update Components" was not fixed. There was nothing else listed. I tried to update again to see what would happen, and the same error showed up.

I'm missing:
Application Management
Base Filtering Engine
BranchCache
ICS
IP Helper
Offline files
Security Center
Windows Defender
Windows Firewall
Windows Modules Installer.

BITS is shown but it's listed as "BITS" and there's no description; how do I know it's working?

[Bearach]

Yikes, you have a lot of services missing there. You sure you wouldn't be better off just backing your data up and reinstalling OS?

To answer your question, to know if Background Intelligent Transfer Service is working, double click it under services and see if it's running.

I'll get back to you with a write up of all the services you have missing soon.

Also, it's looking very likely you had/have some form of malware, or virus in your computer. Them services that are missing are key indicators of such.

Please get back if the BITS is loaded okay.

EDIT:

Using the same procedure above, add these services to your computer.

sc create AppMgmt binpath= "C:\Windows\system32\svchost.exe -k netsvcs" start= manual
sc create BFE binpath= "C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork" start= auto
sc create PeerDistSvc binpath= "C:\Windows\System32\svchost.exe -k PeerDist" start= manual
sc create SharedAccess binpath= "C:\Windows\System32\svchost.exe -k netsvcs" start= disabled
sc create iphlpsvc binpath= "C:\Windows\System32\svchost.exe -k NetSvcs" start= auto
sc create CscService binpath= "C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted" start= manual
sc create iphlpsvc binpath= "C:\Windows\System32\svchost.exe -k NetSvcs" start= auto
sc create wscsvc binpath= "C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted" start= delayed-auto
sc create WinDefend binpath= "C:\Program Files\Windows Defender\MsMpEng.exe" start= manual
sc create MpsSvc binpath= "C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork" start= auto
sc create TrustedInstaller binpath= "C:\Windows\servicing\TrustedInstaller.exe" start= manual

[MDak280]

I would love to backup and reinstall, but I don't have a Windows 7 disc... My laptop came preloaded with Win7. Is there a way to reinstall without a disc?

[Bearach]

You should have a recovery partition. Make sure you backed your data up. Restart the laptop, then press and hold F8. This should bring up "Advanced Boot Options" menu. Use your arrow keys to select "Repair your computer". Select your language and keyboard settings. Now select your Windows username and click ok to begin the "System Recovery Options" menu. Select the Toshiba Recovery Wizard and follow the instructions.

[MDak280]

You should have a recovery partition. Make sure you backed your data up. Restart the laptop, then press and hold F8. This should bring up "Advanced Boot Options" menu. Use your arrow keys to select "Repair your computer". Select your language and keyboard settings. Now select your Windows username and click ok to begin the "System Recovery Options" menu. Select the Toshiba Recovery Wizard and follow the instructions.

Thank you, I'll try that. I'm backing up my files right now, I'll let you know how it goes!

[MDak280]

Sighhh... alright, so I successfully reinstalled the OS, and I made sure I installed all the important updates (Windows Update worked!). However, when I tried to download and install Windows 8, it gave me another error. I entered my product key and clicked next, then it told me:

"We can't connect right now

Check your internet connection and try again."

I'm pretty sure my internet connection is fine... could it be a firewall or security service? Norton is on my laptop but I didn't activate it.

[Bearach]

Disable the Norton firewall to see whether it Is preventing the installer. Also, unless it's Norton 2013, you're quite possibly going to run into issues. If it is below 2013, I'd recommend removing Norton.

[MDak280]

I completely uninstalled Norton (turns out it was 2011) and turned off the Windows Firewall from the control panel. I ran the Windows 8 set up again and got the same error.

This is really puzzling, I have no idea what could be wrong this time.

[Bearach]

Can you check the date, and time on your computer? Make sure it's correct. Also.. Try this setup, see if you get the same problem:

http://go.microsoft.com/fwlink/?LinkID=262204

You could be getting blocked by your ISP - Some people are reporting this... Do you have access to another connection?

[MDak280]

That's the program that I have installed that's giving me the errors. I could try deleteing it and redownloading it.

Also, I think I do. I'll try connecting to a different network.

[Bearach]

If you do, you can create the ISO on the other connection for your computer.

To get the ISO for burning to disk:

Run the setup and input your serial number to continue. Continue fully till you get to "Downloading Windows 8" - Wait for it to download. Once the downloader has checked the download for errors, and getting files ready has completed, select "Install by creating media", then select ISO file. Wait for the ISO to be created and then burn to disk.

[MDak280]

Connecting to another network didn't work.

But if you meant try using a different laptop... that might work. I can try downloading the set up program on my dad's laptop and burning the ISO to a disk. I'll try that.

[Bearach]

Was it a different ISP? Make sure you download the ISO on the right architecture. x86 (32bit) x64 (64bit). There are a few topics on Microsoft regarding your issue. It looks like an issue with some ISPs blocking the IP... You possibly could use a proxy to get past this issue, or try connecting with your laptop to another ISP. The other solution is contacting Microsoft. I'm going to look into this further, although I'll be busy a majority of tomorrow.

[MDak280]

I have no idea if it was a different ISP. I looked at some of the Microsoft topics, most of them said to contact Microsoft which I might do. I have 30 days to get a refund so the worst that could happen is that the download doesn't work but I get my money back.

[Bearach]

I have no idea if it was a different ISP. I looked at some of the Microsoft topics, most of them said to contact Microsoft which I might do. I have 30 days to get a refund so the worst that could happen is that the download doesn't work but I get my money back.

How is your situation? Have you managed to speak to Microsoft about this problem?

[MDak280]

No, I haven't contacted Microsoft yet. I want to try this on my dad's laptop before I contact Microsoft, I just haven't had the chance to do so because I've been busy. If it doesn't work on my dad's laptop then I'm thinking there's a problem with the product code and then I'll contact Microsoft.

I was also thinking it might be a problem with my drivers. I might have to update them but I don't know which ones need to be updated.