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  1. busngabb's Avatar
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       #1  
    I had my Windows account 'temporarily blocked' yesterday. The only things I'd done recently when it happened was letting the Xbox Music pass trial end without cancelling it and tried to log into this forum using my Microsoft account, not sure if that is the reason. It came up with 'linked account' and made me put my forum password in. Since then I've been locked out of my hotmail, Xbox Live and marketplace on my 8X. Nightmare. I logged a call with MS support and they gave me a 24 hour promise to get back in touch, but they haven't. But with tomorrow being Christmas, it's unlikely I'll see my account this side of New Year I guess, or are they usually quicker? Has anyone had experience of having a MS account blocked?

    I must say Microsoft's customer service experience is absolutely appalling. It tells you your account is blocked, but doesn't give you a reason. You follow the 'recover my account' link and it makes you change your password before again telling you your account it blocked. It then says to contact customer service, with a hyperlink on the page that recycles you through the same screen, with no information given as to how to actually contact support like it is telling you to. The only way I found was to Google their UK customer service number. Despite today not being a bank holiday and just a normal Monday business wise, I was told by the support line to call back 'Monday to Friday 8am till 6pm'. I found a link to a live MS technician chat (Very hard to find, why is this not on the link telling you your account is suspended?) and they informed me they couldn't see any reason for my account to be blocked and gave me a link to a form which provided me with an SRX service number and the 24 hour SLA. 36 hours later, I'm still without my MS account with no explanation or contact from MS. Why they can't have a message that tells you what happened is beyond me. For example, "Your hotmail account has sent 4207 emails in an hour" or, "Your SkyDrive account is full of porn" or "3,500 has been spent on FIFA 13 items in the Xbox store" and a phone number to ring someone who would talk you through it is beyond me.
  2. Valerie Olague's Avatar
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    1 Posts
    #2  
    I don't know if my account is blocked or not. I have a new HTC Windows Phone 8 that i have been trying to set up for multiple days but my microsoft account isn't allowing me to sign in. I get the error "Something went wrong and we can't sign you in right now. Please try again later." Even though I was able to change my password for my MS account as well as security settings, it still won't let me sign in so I have no ability to access my data from my old phone 7 (which was lost).

    This is very frustrating. I can't even find a link for MS help that you found. When / if you get answer to this can you please be sure to post it? Anyone else have any help they can provide? I have been having htis error since Saturday.
  3. busngabb's Avatar
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    108 Posts
       #3  
    Quote Originally Posted by Valerie Olague View Post
    This is very frustrating. I can't even find a link for MS help that you found. When / if you get answer to this can you please be sure to post it? Anyone else have any help they can provide? I have been having this error since Saturday.
    The phone numbers for support are here: Electronic Software Download Support phone numbers

    The support site link is Microsoft Support

    On the support site, in my region at least, if you click 'Microsoft customer service - Help for general inquiries' and then 'Live chat with customer service' you can enter the live chat site.

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