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  1.    #1  
    Ok, so I just upgraded my Windows 7 PC to Windows 8. I have a Xbox Music pass, and I was checking out the Xbox Music app. I tried to download an album, and it wouldn't work. I've tried album after album, and I can't download anything. I get an error every time. I can stream music no problem though.

    Does anyone have any ideas or has anyone experienced this? I tried rebooting of course, and I uninstalled/reinstalled Xbox Music.
  2. gzlesk's Avatar
    Member

    Posts
    42 Posts
    #2  
    Im pretty sure your not allowed to download albums, your only allowed to stream them.
  3. #3  
    You allowed to download. Make sure you don't already have 4 devices downloading to the same music pass. 4 is the limit
    Phones: Nokia Lumia Icon, Nokia Lumia 928, HTC Windows Phone 8x, HTC Trophy
    PMP: Zune HD 32, Zune 80, Zune 4, Zune 30
    Tablet: Surface 2, Surface for Windows RT
  4.    #4  
    I have my PC, Windows Phone, and two Zunes, so I should be fine. Here is the error:

    "Can't Download. Please try again. If the problem continues, visit Welcome to Xbox Support - Xbox.com to check for guidance.

    more info link

    tell Microsoft about the problem link

    0xc00d11cd (0x800700de)"
  5. #5  
    Nope you can only have 4 devices. Maybe its only 2 computers, but you'll have to delete one of them. I had to delete my laptop cause I figured this would be mostly replacing it.

    When your in the music app, pull over the charm bar and go to settings, account, manage music devices.
    Phones: Nokia Lumia Icon, Nokia Lumia 928, HTC Windows Phone 8x, HTC Trophy
    PMP: Zune HD 32, Zune 80, Zune 4, Zune 30
    Tablet: Surface 2, Surface for Windows RT
  6.    #6  
    Quote Originally Posted by berty6294 View Post
    Nope you can only have 4 devices. Maybe its only 2 computers, but you'll have to delete one of them. I had to delete my laptop cause I figured this would be mostly replacing it.

    When your in the music app, pull over the charm bar and go to settings, account, manage music devices.
    I only have 4 devices listed. I removed an old Zune too, so now only 3 are listed. I opened up Zune, and I can still download music on that no problem.
  7. #7  
    ohhhh lol sorry I thought you meant a different pc!

    ehh not too sure what your problem could be, sounds like an issue I used to always have with zune on win7 though
    Phones: Nokia Lumia Icon, Nokia Lumia 928, HTC Windows Phone 8x, HTC Trophy
    PMP: Zune HD 32, Zune 80, Zune 4, Zune 30
    Tablet: Surface 2, Surface for Windows RT
  8.    #8  
    No problem! I should have been more clear.

    I hope it fixes itself. It's really annoying. I contacted Zune Support on Twitter to see if they could help me. Otherwise, I'll probably try the live chat, but there was an hour and a half wait time last night.
  9. friedmad's Avatar
    Member

    Posts
    1 Posts
    #9  
    I found this solution and it fixed this problem for me!

    It may be due to your audio drivers not supporting the protected audio stream. If youre like me and upgraded to Windows 8, you might find that there arent any newer sound card drivers available. Luckily, theres an easy solution, assuming youre comfortable with editing the registry:

    Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Audio.
    Change the DisableProtectedAudioDG value from 1 to 0 and reboot.

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