- 03-10-2013, 10:58 AM #1
So if this is in the wrong area for this post I apologize in advance; and I've also searched high and low and have not found my specific issue, so here goes:
I am on Office 2013 (or whatever they are calling it right now...monthly billing version) and downloaded it clean on my new Surface Pro on day one of it's release. I have a work account that I set up immediately via IMAP and everything works fine. When I try to add my Live.com account via "add account" everything works fine until the first "send/receive" in which Outlook crashes, restarts and promptly crashes again. Over and over and over. I quickly click options and delete the Live.com account and it stops crashing. Add the account back and the crashing continues.
I'm frustrated as I have to use the web for my Live email while using Outlook for my work. I want them unified.
For the record my laptop had Office 2010 on it with both my IMAP work account and my Live.com account and it worked fine. The minute I upgraded to 2013 it began to crash as well so it has been deleted from the laptop too.
Any help here would be appreciated. I know it's most likely something easy...at least I hope so.
And yes, I've deleted and re-installed.
Thank you in advance.
03-10-2013, 11:38 AM #2
- 118 Posts
I can't say I have heard of this issue and it is puzzling because I know several people with Live accounts and Office 2013. One suggestion I would make though is to convert it to an outlook.com account and see if that helps. That is what I did with my Hotmail and have loved it ever since. I'll reach out to some of my co-workers and see if they have hears/seen anything along these lines.
Device: Yellow Lumia 920
Network: AT&T (LTE)
Location: Redmond, WA
03-10-2013, 03:41 PM #3
- 253 Posts
OK, I know in the older versions of Office, you had to download and install the "Hotmail connector" to get Outlook to work with Hotmail/Live/Outlook account's.
I'm not sure if you still need to or not with Office 2013.
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