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  1. J4rrod's Avatar
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       #1  
    So I just got off Samsung's live chat support to report the sound lag we Focus S owners are all too familiar with. First thing I noticed, is when you're filling out the information to do the chat, they ask you to select which phone you have, and to my surprise, not the Focus S nor original Focus was even listed (I'm sure the Flash/Optimus wasn't listed either, but I didn't check). So yeah, that kind of pissed me off.

    Anywho.

    I chat with a very incompetent representative named Samantha. After explaining that I had to select that my phone was the Captivate even though it isn't, she informed me that she has no idea what the Focus S SGH-i937 is. WOW.

    Anyway, I do my best to describe to her in exact detail what the problem is, and I think I do a fairly good job at explaining haptic feedback and everything.

    What I'm asking out of everyone here is to go here:

    Samsung

    Go to the live chat, and report this. Just tell the person your phone (Focus S SGH-i937), carrier, etc. and that you want this fixed. If enough of us report it, they won't have a choice but to send out an update. Oh, by the way, she told me this problem had never been reported before, to which I responded that I don't understand how such a blatant problem could even make it past production. So yeah, I'd say our work is needed.

    C'mon guys, let's finally get this update to Focus S owners everywhere.
  2. btbam91's Avatar
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    #2  
    Draft a statement detailing the problem and I'll paste it into the chat support...multiple times a day! :D
  3. btbam91's Avatar
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    #3  
    I just sent support an email.
  4. btbam91's Avatar
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    #4  
    Reply:

    Dear xxxx,


    Thank you for your inquiry. We apologize for any inconvenience this may have caused you and we understand that there is a delayed on the keyboard sound lag on your handset.

    The model number of your handset is not yet listed on the drop down menu because our system is currently updating for our latest devices.

    Please try to perform a soft reset or remove the battery and put the battery back in.

    If still not working, we recommend contacting our customer support center as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.

    At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

    Thank you for your continued interest in Samsung products.

    Sincerely,


    Marge
    Technical Support
  5. J4rrod's Avatar
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       #5  
    Omg, no amount if resets or battery pulls work. Wtf. Do they not understand this is a device bug?

    Sent from my Samsung Focus S using Board Express.
  6. dejavu157's Avatar
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    #6  
    i hate this bug!
  7. #7  
    Ive heard about this bug numerous times but from what I have noticed with my own Focus S, it basically makes a kinda double click noise whenever it autocorrects which if you are typing very fast, its obviously not gonna match what your typingbecause its autocorrecting along the way leaving pauses in between the actual letter inputs. ANyone agree with this?
  8. btbam91's Avatar
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    #8  
    This bug sucks bad!!!
  9. #9  
    Never had this problem, but regardless ATT blows and we need the tango update.

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