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  1.    #1  
    Hey everyone, new to the forums and new to Windows Phone. And all I have to say is that I love it!

    The Focus Flash has been a real breeze to use; WP is the sweetest mobile OS I've used to date. Forget about Android or iOS, WP takes the crown in terms of usability and fun.

    Anyway, one minor gripe: the lock screen freezes at times :@. It's become a bit of a nuisance and I'm hoping that Microsoft and Samsung figure this one out (I've already submitted this problem to both).

    Finally, thanks to everyone in the community here for showing me the light (I lurked for quite a while, oops!). I can't wait to delve deeper and embrace the community.
  2. HeyCori's Avatar
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    #2  
    Didn't know about the lock screen freezing. Thanks for letting us know and welcome to WPCentral. :)
  3. MickeyCeeCT's Avatar
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    #3  
    welcome :)

    Haven't had that problem yet on my Flash....hope it doesn't show up...grr
  4. syang87's Avatar
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    #4  
    Woohoo! Welcome to the flash club. Another one to join the 5 members that are on here. Haha.

    I have the same problem as well. It tends to freeze when a text message comes through. My flash freezes at least once a day.
  5. jimski's Avatar
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    #5  
    No Flash here but curious. When you say freeze, do you mean difficulty on swiping the lock screen. Or freeze as in toggle the power button, or worse, power off/on. Basically, how do you unfeeze?

    Sent from my HTC Surround using Board Express
    Nokia Lumia 900 - OS: 7.10.8112.7 - Firmware: 2175.1002.8112.12084
    HTC Surround - OS: 7.10.8107.79 - Firmware: 2250.21.40500.502
  6. syang87's Avatar
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    #6  
    Quote Originally Posted by jimski View Post
    No Flash here but curious. When you say freeze, do you mean difficulty on swiping the lock screen. Or freeze as in toggle the power button, or worse, power off/on. Basically, how do you unfeeze?

    Sent from my HTC Surround using Board Express
    Freezes on lock screen with the toast notification (no time or date shown, just the background and the message up top). You can push the power button to turn off/on the screen, but it stays frozen on the lock screen. Unfreeze by doing a battery pull. In some cases you will lose your last text message.
  7. baseballbert's Avatar
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    #7  
    Welcome!

    Mangos taste better than apples!
    Make with the WP purchase already one time why dontcha for pete's sake. Honestly.....
  8. neshyd's Avatar
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    #8  
    Quote Originally Posted by syang87 View Post
    Freezes on lock screen with the toast notification (no time or date shown, just the background and the message up top). You can push the power button to turn off/on the screen, but it stays frozen on the lock screen. Unfreeze by doing a battery pull. In some cases you will lose your last text message.
    I've had to same problem! It's happened to me twice.. I'm tempted to reset my phone but I don't want to...


    Oh and I'm a new Focus Flash user too, got it last week and I'm loving it :D

    Hello everyone!
  9.    #9  
    Quote Originally Posted by syang87 View Post
    Freezes on lock screen with the toast notification (no time or date shown, just the background and the message up top). You can push the power button to turn off/on the screen, but it stays frozen on the lock screen. Unfreeze by doing a battery pull. In some cases you will lose your last text message.
    Yep, this is what I'm talking about. The notification screen will freeze; you can lock/unlock your Flash, but it will not allow you to get to the Start menu. It's very frustrating, and guessing from the others who have this problem, it's the software and not the hardware. So much for getting an exchange from Amazon :(

    Your move, Samsung and Microsft

    Quote Originally Posted by baseballbert View Post
    Welcome!

    Mangos taste better than apples!
    I hear ya on that! Definitely do not regret my purchase. I am loving this phone more and more every minute. Well let's hope that this issue will be resolved soon!

    Regards,
    Andres
  10. facetheduke's Avatar
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    #10  
    I love the phone so far, and WP7 has been a nice change from iOS, but I have had the same lock screen issue twice.

    I mentioned it at an AT&T store and they said that this was due to my rarely/never powering the phone down. I suppose it could be accurate, as I now power my phone down once every couple of days and haven't had the issue. I had a Samsung flip phone a few years ago that would get a little screwy if you didn't power it down every once in a while.

    The Flash was a no-brainer for me... I couldn't justify $150 more just for storage and a camera. The screen size really didn't matter to me.
  11. TheMapman's Avatar
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    #11  
    New user, new to WP7 and the Focus Flash. Having the same vexing issue. It is happening several times a day to me. I would estimate 1 out of 4 texts causes the issue.
  12.    #12  
    We definitely need to contact Samsung about this; it disturbs me enough as it is. Does anybody know how we can go about contacting Samsung or Microsoft about this?
  13. JayKeebs's Avatar
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    #13  
    Please keep this thread going

    I am also a new Focus Flash owner and love the phone except for it locking up when a receive test messages.

    I have emailed Samsung and awaiting a reply,
    All info of this wide spread issue needs to be posted here or on another thread
  14. TheMapman's Avatar
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    #14  
    I've been to the AT&T store at AT&T HQ in Dallas and they had no idea about it. I talked to a WP rep that was in the store and he said it must be a firmware issue, so it's on Samsung. I've tweeted at them and received no reply. I am chatting with AT&T tech support about it right now
  15. JayKeebs's Avatar
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    #15  
    Samsung has no idea about it either.
    Think of we get enough Flash owners to email or call Samsung about this issue, we may get some better results
    Right now they are just telling me to do a soft reset, which is just removing battery

    So everyone that has an issue if you don't mind email or call Samsung via there website, and let them know it's a issue they need to address
  16. TheMapman's Avatar
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    #16  
    Right now Samsung twitter support is telling me to do a factory reset, but I don't see how that can help given that I've already replaced the device once and the problem happened again. Trying to see if there's a firmware update or something worth backing up for.
  17. JayKeebs's Avatar
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    #17  
    My guess is, is that Samsung is going to have to start developing a firmware update, if they haven't already. I doubt they have, unless they are lying to me about knowing about the issue.

    Is anyone having this freezing up issue with a brand new phone, with no extra apps added (other than what it came preloaded with)

    My flash has just minimum apps like Facebook, GPS, Weather, ESPN, DTV, and Amazon
  18. waterboy15's Avatar
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    #18  
    I am a focus flash user and love my phone! However the lockup issue is quite annoying. Samsung definitely needs to fix this. I feel like the phone freezes are happening more often... Maybe eve once or twice per day.... Samsung please fix!
  19. PaladinPete's Avatar
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    #19  
    I've had my Focus Flash for just about a week now and have not experienced any lock ups so far. The more I use this phone the more I like it.
  20. alynn27's Avatar
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    #20  
    Quote Originally Posted by JayKeebs View Post
    My guess is, is that Samsung is going to have to start developing a firmware update, if they haven't already. I doubt they have, unless they are lying to me about knowing about the issue.

    Is anyone having this freezing up issue with a brand new phone, with no extra apps added (other than what it came preloaded with)

    My flash has just minimum apps like Facebook, GPS, Weather, ESPN, DTV, and Amazon
    I had this issue with my first focus flash within 2 days of purchase. It was so bad that it was happening with consecutive texts, about 25 times in a row. I called the tech support number and they did a hard reset and it still froze. The next day I went to the att tech support center and they wouldn't look at it because it was still within the 30 days so I went to the att store and they replaced it with a new one. The new one started freezing that night (without any apps installed). I still have the second phone and it is still freezing...I really hope an update comes out soon for this problem.
  21.    #21  
    Hey everyone, just catching up after quite a break due to college finals.

    What I have noticed about this model of WP, it seems that when you take the phone out of your pocket, it unlocks itself to the slide up screen (it uses the proximity sensor for this). What I have done to avoid this problem is let the phone vibrate or ring, take it out of my pocket, and allow the screen to light up. Usually, the phone will not lock up this way. Give it a try.

    1. Cover your phone's proximity sensor or lay it on a flat surface face down.
    2. Receive a test text message. Let the phone ring or vibrate for a second.
    3. Lift the phone WITHOUT pressing any buttons!
    4. The screen should light up and you should be allowed to flick the lock screen up.

    So far I haven't had a lockup in about a week. It seems to be a bug with the proximity sensor and any of the buttons that unlock the phone working simultaneously.

    I encourage everyone here to test it out, as it has worked for me. And please provide feedback! I'd like to see how well this works out with everyone here. I will also be contacting Samsung as soon as college finals are over.

    Thanks everyone for chiming and helping out.

    Regards,
    Andres
    SSK the Gr8 likes this.
  22. waterboy15's Avatar
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    #22  
    Following up on the previous post, I agree with the idea that the proximity sensor is causing the lockup issues. I had noticed that most of my sporadic freezes occurred when I quickly removed my phone from my pocket after hearing a notification for my calendars or a text. I started waiting a couple seconds after the notification sound before removing my phone from my pocket pr picking it up from the table. This has nearly eliminated all of the freezes thus far.

    I believe Samsung still needs to fix this issue with a firmware update. Until then, I suggest trying the delay method of checking notifications to see if it helps.

    Thanks for everyone's contributions to this thread!
  23. edebuhr's Avatar
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    #23  
    I have done the factory reset and the screen lock still happens. I will be trying the "solution" that has been provided to see if it fixes it.
    Great phone, just wish it would lock up.

    I do every once in a while get an email notification on the lock screen that isnt there. To clear it I have to power down the phone and the power it back on.
  24. geraldo5002's Avatar
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    #24  
    Quote Originally Posted by edebuhr View Post
    I have done the factory reset and the screen lock still happens. I will be trying the "solution" that has been provided to see if it fixes it.
    Great phone, just wish it would lock up.

    I do every once in a while get an email notification on the lock screen that isnt there. To clear it I have to power down the phone and the power it back on.
    I'm from Brazil. Here this phone is named "Omnia W". After the lockups i've returned de phone and got a new one. The problem occured again. So I returned it for a full refund.

    Can please someone confirm if this "solution" works?

    If the phone is stuck and and I perform the steps decribed above will it unlock?

    Thanks!
    Last edited by geraldo5002; 12-16-2011 at 03:34 PM. Reason: typo
  25. waterboy15's Avatar
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    #25  
    Quote Originally Posted by geraldo5002 View Post
    I'm from Brazil. Here this phone is named "Omnia W". After the lockups i've returned de phone and got a new one. The problem occured again. So I returned it for a full refund.

    Can please someone confirm if this "solution" works?

    If the phone is stuck and and I perform the steps decribed above will it unlock?

    Thanks!
    The solution above is preventative to stop the freezes from occurring. It will not unlock the phone once it freezes up.
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