- 09-06-2013, 08:06 PM #1
I decided to start a separate thread for this issue. Who else is having the problem?
I am not getting voicemail notifications of any kind when someone leaves me a new voicemail. No toast notification/sound/icon. Nothing. The only way to see if I have any voicemails is to call voicemail or actually open the visual voicemail app (and even that is a shot in the dark because that app sucks).
Sprint has been no help and they claim it is a Microsoft issue or a Samsung issue. In the last conversation they even told me to call Samsung for help and gave me their number. Samsung was worse than sprint and their support crew seemed to know nothing about the Neo. They kept asking if it was a galaxy! They even had me try a hard reset and of course that didn't help and only caused me more headache.
I've uninstalled/reinstalled the visual voicemail app several times. Nothing has helped. I have the latest version from sprint.
Apparently the HTC 8XT users are having the exact same issue. One sprint rep told me they are waiting for a Microsoft hotfix but it has been almost 2 months and still no resolution.
I'd be happy if I could just revert back to the old voicemail system (non visual voicemail) but even that doesn't work on this phone. I don't get vm notifications. My old arrive worked perfectly.
09-06-2013, 08:18 PM #2
- 19 Posts
Happens to me as well. On the Sprint Community forums, it's happening to pretty much everyone, whether you've got a Samsung or the HTC 8XT. Sprint's Customer Care has responded by saying they're "Looking into it" or that it's a "Known problem", but I haven't seen anyone point fingers on who to blame yet.
- 09-14-2013, 11:08 AM #3
Well I made a second trip to my local Sprint corporate/repair center store and they were unable to help. The tech looked at it a while and said there is nothing they can do. They admitted that neither wp8 device in the store works for voicemail notification and I would have to wait for a software update. They have no information on a software update or how long it would take. I told them I didn't want the device if voicemail doesn't work as it should but they wouldn't refund my money and allow me to return it. They said I was past my 14 day window and there is nothing they can do. I argued for a good while about how it didn't work out of the box and I've been trying to get it fixed with them for weeks. They wouldn't listen and said they couldn't let me return the device. So basically Sprint has no solution and we are stuck with these things. No returns. LMAO! BBB time!
- 11-01-2013, 01:36 PM #7
Toast notifications are when you get that bar that shows up across the top of your screen showing "something", like a text message for example. You can tap it to go into the app requesting your attention, slide it off the screen to the right, or just let it fade away.
The voicemail thing is a slight inconvenience. I've just gotten in the habit of checking it when I have a missed call or two. Takes little effort to hit the dialer app and push the voicemail button. Still, you'd think this type of bug would've been rectified post haste since it should've been found by QA people paid to look for bugs like that in the first place.
11-07-2013, 11:15 AM #10
- 1 Posts
Two of my co-workers have this same phone from Verizon and their voicemail notification works. Why/how did Sprint break it? My previous Windows phones from Sprint worked perfectly. VERY annoying. I've had this phone since May/June 2013 and it's still not fixed. (Got it from Sprint on the second day they had it.)
- 11-10-2013, 05:11 PM #11Still waiting for Hitachi to reintroduce the G1000 with a VGA screen and more memory. I still miss that crash prone beauty.:D
11-16-2013, 11:22 PM #12
- 2 Posts
Sprint finally release a fix for there Visual Voicemail this morning everything work, except for the Voicemail icon not showing on the lock screen untill you open the app; the good thing is that it finally work lol;-)
Last edited by Jfive1182; 11-16-2013 at 11:24 PM. Reason: miss a word lol
- 11-21-2013, 10:44 AM #14
- 11-23-2013, 11:42 AM #16
I have this issue with a Lumia 520 on Vodafone UK. It stopped working until a month or two ago, and Vodafone are saying they can't do anything about it as it's a software problem. Text message and call notifications of voicemail work fine if I select them as voicemail options, but I can't get the voicemail icons back, which is really frustrating!
- 11-23-2013, 11:14 PM #17
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