| || |
| | 08-17-2013, 12:06 PM #1
So I am trying to transfer my mother's Virgin Mobile number to Net10 for her new 520. I get on their website and start the process. During the process, it tells me that I will need an airtime card or a credit card, fair enough. I get to the point of payment and the only option is an airtime card (I only have a credit card).
I call the help number to try and do it there instead. Besides having to go through transferring between people, the lady just talked and talked and repeated herself going through rules. Whatever, I can say "yes, yes, okay, yes" a million times. Finally we start the process again. We get to a point where she says I need to have an airtime card since I am porting a number. I ask if she can give me the exact net10 website to purchase the card. She tells me to wait while she gets that. She then tells me to buy an airtime card on their website that I need to have a Net10 phone number. She then asks if I have one! I'm thinking "Are you f***ing serious?" I tell her "No I don't, that is why I am porting and activating a new SIM card." She then tells me that I need to go purchase one through a retailer.
Right now I am waiting to get the email from Walmart with the airtime card number.
I understand cheap prepaid usually has bad cs (I had Virgin Mobile for a couple years), but there is a difference between having foreign csr and literally not being able to port a number to a new Net10 account without going to a different website or store.
I needed a place to rant because I want to punch something right now! Wasted an hour of my day already, and frankly I don't have hope that it will be simple after I get the airtime card number. Net10 makes Virgin Mobile's cs look like heros!