- 08-28-2013, 10:58 AM #1
Anyone sent their phone in to Nokia for warranty repair? I'm thinking about doing it but wondered how long it takes based on other experiences. I don't look forward to being phoneless for a week or more.
My 928's external speaker is terrible. It used to be fine, but now it's so distorted at higher volumes that I just keep the sound turned off. It's almost like the speaker was blown somehow.
I'm assuming this would fall under warranty, as it wasn't due to any damage on my part that I'm aware of, it seems to be a manufacturer defect.
- 08-28-2013, 11:13 AM #3
- 08-28-2013, 11:24 AM #4
Mine took 12 days, but they returned my phone saying it passed all tests... but it is still not working correctly.
... ohh and almost forgot. I've been waiting over 4 weeks for them to contact me back about my issues. Have fun with that.
- 08-28-2013, 03:54 PM #9
I've replaced my Lumia 928 a few times now, but I've gone through Verizon each time to get a replacement rather than going through Nokia to get it repaired. Going through Verizon, they ship you out the replacement phone (usually gets to you in a few days), then you just have to ship them back your defective 928, and they include a pre-paid shipping label. So no downtime and it is free as long as you have not damaged your phone.
08-28-2013, 10:41 PM #14
- 218 Posts
Mine have been in for service 2 times, its on its third run now and they nearly fixed my issues. Each time its taken around 2 weeks.
The service have gone through the carrier (as is the way to go in Sweden) 3 and they created more issues then solving. But third times the charm right?
Here we get a cheap Samsung Android device as a replacement phone (lucky me I have a working stabile L800).
- 08-28-2013, 11:09 PM #15
- 08-29-2013, 02:31 PM #16
I found the Product Support Tool for Store 5.0 application and opened it up. It detected my phone.
Then I go to File -> Open Product and selected RM-860 (Lumia 928).
The "Tests" option becomes available. However, all of the tests say "Product Disconnected" and won't let me click any of the buttons, etc. The IHF application, however, just gives me an error message and shuts down.
- 08-29-2013, 06:54 PM #17
You might have to manually install the drivers. They are in the drivers folder to wherever it was installed. If not, I'll have to check where I had got the drivers.
Sent from my RM-860 (Lumia 928) using the OFFICIAL Tapatalk app.
- 08-31-2013, 03:22 PM #18
I went into Verizon today and they ordered me a replacement device with no hassles. I hate to lose all my data and start over, but it'll be nice to have a working speaker again. And maybe I'll get one with a clean Windows button. Quick shipping, it'll be here Wednesday.
11-26-2013, 12:24 PM #19
- 138 Posts
I sent my phone in on 11/12/2013 .. someone signed for it on 11/14/2013 .. The Nokia rep on the phone tells me that "repair" didn't receive the phone until 11/20/2013 and can't explain where the phone sat for 6 days. They tell me it will take 7 -10 business days to complete the repair. I think I will go back to my iPhone where I can just walk it into an Apple store and either get it repaired or replaced in an hour or so. This is just crazy.wryting - not typing on my tablet pc - please forgive any wrytos !!
11-26-2013, 01:03 PM #21
- 138 Posts
As much as I love the Nokia, this is my last one. When I get my phone back I will be selling it on eBay because for now I need to go buy something else. Their support is HORRIBLE ..wryting - not typing on my tablet pc - please forgive any wrytos !!
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