- 08-04-2013, 06:02 PM #1
I have had this phone for about 1 week. I haven't dropped it and nothing out of the ordinary has happened to it but it decided to just totally stop working on me. When I attempt to turn it on, it just goes to a solid blue screen for about 30 seconds before turning off again. Charging it just repeats this process as long as it's plugged in. Pretty bummed. Off to the T-Mobile store I go to get a replacement!
has anyone else had this problem?
08-04-2013, 09:05 PM #4
- 87 Posts
- 08-05-2013, 08:44 AM #6
08-08-2013, 05:31 PM #12
- 8 Posts
There is a key command that will reset the phone to factory during boot. If that doesn't work google Nokia software updater, or a similar name, it'll allow you to download firmware and you can reflash the entire phone like they'd do st the factory. I apologize for not knowing the exact name of the software.
Sent from my RM-893_nam_tmous_201 using Tapatalk
08-09-2013, 01:33 PM #13
- 2 Posts
Just happened to mine this morning, I contacted Nokia to see if they can help, did some steps with them and now I have the screen that says 'Windows Boot Manager' and wants a disk to repair. Only had this a couple of weeks, and now I'm a little upset to say the least. Came here to see if it's big problem before I go and get another. Looks like it's happening a little too often lately for my taste.
- 08-09-2013, 05:27 PM #16
They swapped mine out but yeah, it can happen. The good news is it seems very rare--like I said, Nokia had no previous reports on it nor have we received a single tip on it.
Hard resetting did not fix it. It looks like a corrupted bootloader, imo.
- 08-13-2013, 12:49 PM #19
I know it sucks if you're that one guy who this happens to, but I assure you it is far from widespread or increasing (even look at the lack of responses to this thread).
- 08-17-2013, 09:31 PM #21
Happened to me tonight. Bought the phone...15 days ago. It was acting all wonky with the bluetooth in my car, then it froze & cut off. Next time I tried to boot it, I got the blue screen. Tried the recovery mode (power down, then up - down - power - down), now it just goes to the bootloader. The message indicates it can't connect to a device, my guess is bad BCD, particularly given the error code.
Last edited by jdandison; 08-17-2013 at 09:40 PM. Reason: added image & changed hypothesis
- 08-18-2013, 09:01 PM #22
Same thing happened to me this past Friday. I sat down to watch Elysium and it was working fine... good charge and everything... after the movie I took it out and it was completely unresponsive. I even got a friend to call my number, and it rang on their end, but on mine, nothing. So I tried Volume Down/Power and it came alive, showing the Nokia screen, but then stopped on the blue screen. Then I tried Vol Up-Vol Down-Power-Vol down, and now instead of showing the blue screen, it goes to the bootloader screen pictured above. This happened 26 days after I bought the phone. I tried the whole Nokia Care Suite thing, but got stuck when I looked for the 925 in the device list and it wasn't there. I even took it to the Microsoft Store in the Galleria Mall in Houston, and none of the techs there had ever seen it happen before. This could be a big hidden problem with the specific model (925). Doesn't anyone know how to possibly fix this?? (And I mean besides getting it replaced)
- 08-18-2013, 09:16 PM #23
That makes me the tenth person in this thread to have this problem... and how many people might be having this problem without identifying it as "the Lumia 925 blue screen" which is how they'd find this thread (that's how I did anyways). This problem seems to have three stages: Unresponsive, Blue screen, and Bootloader screen. Maybe it's a specific app or feature combination that crashes the T-Mobile Lumia 925 only.
08-18-2013, 10:08 PM #24
- 343 Posts
Did any of you guys update the L925 with that small update that was released a few weeks ago? I think that's at fault.Can't believe this has to be posted lol..
Vote on both please for MS to retain the back button!
Mine: (unfortunately when I searched nothing came up hence the double post T_T)
Want to control the sprinklers in your yard with your windows phone? check-out this thread!
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