- 07-29-2013, 08:33 PM #1
T-Mobile's my carrier.
Basically, the phone suddenly won't be able to pick up a signal no matter where I am, but then after a soft reset it's back to normal and I'm at full bars (regardless of where I am). I've only been able to notice it happen three times but it's probably happened more times than that. It happened again today and when I got it back on after a softreset, I got voicemail and a text timestamped at an hour before, so I pretty much have no idea how long the phone was without signal. This could definitely be a dealbreaker for me if the problem persists. If there's anyone who suspects it's a user settings issue, I can provide my settings. I doubt it's that though.
Also, is there currently an alternative method to getting the signal back that's a little more efficient that turning the phone off and on?
07-29-2013, 09:03 PM #2
- 1,542 Posts
It sounds like either one of two things might be happening to you... One, T-Mobile is experiencing outages in your area (it's happened to me in the past with two of my phones). Two, you have a defective phone. I would call customer service, explain the situation and see if any troubleshooting can help. If not, I would try and exchange it.
08-06-2013, 10:33 AM #5
- 15 Posts
Not to hijack this thread but I have the same problem plus sending and receiving mms rarely works. Had this same problem on my 810 and my daughters 710. I think this may be a Nokia specific problem as my 2 htc win 7 phones never had these problems. Bummer too because I really love my lumia 925 and don't want to take it back.
- 08-06-2013, 10:56 AM #6
Toggling airplane mode is definitely a more efficient way of getting the signal back. Thanks Troy!
That being said, yes it's happened at least four more times since I've last posted (sorry for the late update). Couple this with the fact that I am indeed getting the "grip of death" problem, as posted here: "Grip of Death" and also that I've gotten a few random reboots (it only ever happens when I'm on the 6sec app, which could just be a coincidence).
Louser, now that you mention it I have had a few issues with sending and receiving mms. I'd say it works only about half the time. I'm hoping 8.1 will resolve these issues. I don't see any reason in exchanging it for a new one as I've seen a lot of people on the forum who have had the same problems with their newly exchanged ones.
- 08-07-2013, 01:16 PM #9
This has happened to me maybe three times. I'll just randomly notice that I have no signal in an area where I should have one. Toggling Airplane Mode on and off causes the signal to return. Wish I knew what was causing it, but so far it hasn't happened often enough for me to worry much about it.
08-07-2013, 01:44 PM #10
- 23 Posts
I also had this issue. I got a replacement SIM and it hasn't happened since.
For those with MMS problems on T-Mobile, I read that the following fixes the issue:
If you have Wi-Fi calling turned on, make sure it’s set to Cellular Preferred or turn it off when not in use. This seems to be affecting MMS on the 925 for some reason.
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