- 03-19-2013, 10:21 PM #1
I just received my 4th replacement Lumia 920 in the mail from Rogers. The first replacement frequently froze when left idle for a time (totally black, non-responsive) requiring a soft-reset. The second replacement would hang up on calls constantly (5x in a single conversation!) and sometimes randomly switch to speaker...I suspected a bad proximity sensor. My third and latest replacement appears to do the same thing, it hangs up or I think I am talking to someone when I hear ringing...the call has hung up and my face is dialing a random number from the list of previous calls! Also the first 2 replacements had loose batteries clunking around
I am very frustrated with Nokia, and I also blame Rogers for this. Rogers will do nothing except keep sending replacements, thus far Nokia has been unwilling to help. Has anyone else experienced these problems with the 'refurbished' Lumia 920s Rogers sends out? Has anyone had any luck getting resolution? Does anyone have a Lumia 920 that doesn't have problems?
- 03-19-2013, 10:28 PM #2
Email Stephen Elop a well-written account (factual, not emotional) detailing the process you have gone through thus far. Suggest the recommended resolution is either a NIB replacement or the dollar value of your remaining contractual agreement. Whether it is Elop directly or his handlers I've gotten great responses in the past. Just remember, you aren't always right but if you can show Rogers and/or Nokia dropped the ball repeatedly they might step in to help.
03-19-2013, 10:44 PM #3
- 546 Posts
That does suck, however, and it's frustrating to be on your fourth device. That would start to sour me on any device as well. Try what wamsille said - it's worth a shot. Otherwise you might want to get on Nokia's Facebook page or tweet them or email/call them to see if they have any suggestions. Maybe your local Rogers distro center had a bad batch? Can you go into a Rogers store and see if they can do a replacement on the spot?
Hope you get it resolved, it really is a wonderful device when you get a working one :)
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