- 02-11-2013, 06:08 PM #1
Hello, I have a relative with a Lumia 920 who just visited an AT&T store to get his phone replaced for the poor construction defect resulting in his front camera collecting dust but the store told him he has to go 30 miles up north to a warranty center since he bought his phone back in December.
My question is, is this his only option or is there another way to demand a replacement?
Did anybody have a similar problem where they went past the 14 day return period with AT&T but managed to get a replacement?
- 02-11-2013, 06:52 PM #2
AT&T is not obligated to swap the phone after 14 days. Said relative should be dealing with Nokia directly.
AT&T might have processed a warranty replacement for you (99.9% of the time, you'll get a refurb) if you had a "legitimate" defect, but I don't see them doing that for dust under the front facing camera.
02-12-2013, 07:53 AM #9
- 373 Posts
- 02-12-2013, 11:00 AM #10
AT&T said warranty swap wasn't an option, dust under the screen is considered user damage. I called Nokia, they had me send it in... more than 10 days without a phone, I got it back. They blew out the earpiece same as I'd been doing and put "no fault found" on the repair order. Ungh. Had they told me over the phone they wouldn't fix it, I wouldn't have wasted my time (and money on service I wasn't using). . .
- 02-12-2013, 11:32 AM #12“Wise men talk because they have something to say; fools, because they have to say something.”- Plato
- 02-12-2013, 01:01 PM #14
I'd go to Nokia on that.
I don't have that problem with my phone so I don't think it's typical.
That said, I probably wouldn't care if it did. I've never used the FFC on any phone I've ever owned. Not even once. I wouldn't care if it had no FFC at all.
- 02-12-2013, 01:04 PM #15
- 03-06-2013, 08:20 PM #18
did your phone also have a space between the unibody and the screen? mine does. i mean i can fit the edge of a piece of paper in there. i bought mine off of ebay so i'm going to call nokia tomorrow and see what the deal is.
- 03-06-2013, 08:34 PM #19
Many Lumia's are victim to this design/manufacturing defect. I've been through about 6 Lumias (between the 900 and 920) for various issues. I can, unfortunately, say that you are most likely going to run into SOME kind of design/manufacturing flaw - especially if you go through AT&T to have them send you another refurbished/faulty handset.
Many of the Lumia's I've had have had the space between the screen and bezel that allows dust to get into the innards of the phone. If you are going to try to have your phone repaired, I highly suggest you go through Nokia instead of AT&T.
03-06-2013, 09:16 PM #20
- 99 Posts
I can't believe I'm stuck with this phone for the next 18 months.... I can't even imagine what other problems are going to crop up on this phone...Nokia Lumia owner 920 since November '12, still hoping Microsoft can get its act together.
Also am a proud owner of a 15" Retina MacBook Pro
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