- 01-30-2013, 02:45 PM #1
I was having pretty bad crashing/freezing issues with my 920, even after the Portico update (in fact, it got worse after Portico, up from 1-2 a week to 2-3 / day). Also had all sorts of terrible issues with the ambient light sensor being really flaky and the proximity sensor not working and some pretty bad overheating.
Sent the device back to Nokia instead of doing a swap with AT&T because at the time, AT&T had no yellows in stock. Shipped it to Nokia on 1/16 using a pre-paid 2-day shipping label they provided. They sent it back to me using UPS overnight on 1/28, so I got it back on 1/29. 6 business days excluding shipping, so that's not terrible.
I've only been using it for a day, but so far so good. No crashes yet (knock on wood) and no overheating issues. Proximity sensor also works correctly now. Did a factory reset soon after I got it so I could do the app/text restore. That actually worked, whereas previously, it would brick my phone and I had to do the restore process outlined in this forum.
Some random notes:
- No crashes when using Nokia Drive so far. Previously, that was a guaranteed way to cause the phone to freeze within a minute or two
- No crashes charging so far, using USB or wireless
- Portico was preloaded
- This appears to be a brand new phone (new IMEI). The hairlines scratches in my old housing and a couple on the screen are gone. Could be refurbished I suppose but there's nothing to indicate that's the case
So for everyone that's having similar issues to the ones I was having, definitely don't wait... exchange it with Nokia or AT&T.
- 01-30-2013, 09:04 PM #6
Either way, it hasn't happened once in about two days now. Still knocking on wood, but looks like the replacement is a winner. Really have to wonder what the faulty component was.
01-30-2013, 10:13 PM #7
- 12 Posts
01-31-2013, 03:41 AM #8
- 4 Posts
Thanks guys! Please do keep us updated. I am with Rogers, have yet to speak to them about my problem. I'd like to know how much it costed you guys to receive a new 920 from nokia, shipping and everything included. How were you contacted while your phone was gone?
- 01-31-2013, 09:58 AM #9
On a different note, one think I had noticed with this phone was that the crazy issue with the auto screen dimming seemed to be gone for the most part. It still changed a little but, but not much. Today I found out that the Display+Touch app had not been updated yet - I got a marketplace notification to update that to the version that came out in early December. I haven't decided if I actually want to apply that update or not. The twitchyness of it on my original phone was unbearable. I haven't decided if I want to actually apply this update yet. I'm afraid of what may happen since I can't revert back to the old version. I'm tempted to though because if it's awful, I'm only 2 days since a fresh install so it won't be too big of a hassle to do a hard reset to get rid of it.
- 01-31-2013, 10:16 AM #10
This time, I shipped it to Nokia (via Nokia.ca repair link). Cost me $32 FedEx Ground. Sent it off yesterday, we'll see what the turnaround is.
- 01-31-2013, 10:30 AM #11
Seriously? How do I do this? Because my phone crashes all the damn time, especially since "Portico." My ambient light sensor makes me crazy. And sometimes I find it hot in my pocket (pretty sure GPS decided to turn on, since I've got the "dot") and my battery drops like a brick.
If I just ask nicely they'll replace it?
- 01-31-2013, 12:52 PM #12
- 01-31-2013, 01:36 PM #13
Troubleshooting - Nokia - USA
That's for US BTW, don't know if there's a different one for other countries. On that form, just fill out your IMEI number and there will be an automated process to send your phone to them for analysis. You don't need to get "approval" or anything like that. The only PITA for me was that they don't have a loaner phone option, but since I still had my 900, it worked out pretty well.
01-31-2013, 01:43 PM #14
- 382 Posts
ATT replaced my first phone, but it had audio issues, so I just called them back today and the woman I spoke with was extremely nice. She told me to send back the replace (prepaid shipping box) and in the mean time, she will send me out another replacement with priority shipping at no cost.
No bad I think.
- 01-31-2013, 02:33 PM #15
Same, had bad crash/freeze/reboot issues with my first phone. Replaced two weeks ago, not a crash since. There's always a chance it was something to do with the firmware but I can't help but think that it has to be hardware. Most likely memory.
02-01-2013, 01:42 AM #18
- 90 Posts
Also the screen brightness adjustment went down the toilet with portico update. Didn't have any problems with that before service.
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