- 01-28-2013, 11:13 AM #1
UPS are coming to pick it up tomorrow... For those that have dealt with the UK Nokia Repair Centre: what have your experiences been like? I'm sending it in because of the gaps around the bezel (dust under front facing camera) as well as an issue with the phone signal constantly dropping out. Have you had positive dealings with them? I'm a little apprehensive as I don't want to receive a replacement with even more issues! I love this phone, but I am obsessed with things being perfect, especially when I have spent so much money! Also, what have the turn-around times been like? When can I expect to get my phone back?
01-28-2013, 01:13 PM #3
- 184 Posts
I am and I'm thinking about going to a Nokia Care shop with mine, I have a few issues such as a weak sleep button and the "dent" in the top right hand corner.
Keep us updated on how long it takes please! You may be the guinea pig!
- 01-28-2013, 03:03 PM #4
I have sent it away twice for the creaking/bending top issue.
The first time it was returned as was sent. They later claimed they had only flashed it as it was bricked (it happened when I reset it the night before the collection), the documentation though clearly states "cosmetic" repairs so someone was being economical with the truth.
The second time they actually sent me a replacement which has been absolutely amazing (the packaging had 3 QC stickers on it, make what you want out of this).
They didn't have to (the polycarbonate body is easily replaceable) so kudos to Nokia for customer support.
- 01-29-2013, 06:18 AM #5
Anyways, I will keep this thread updated. The phone is due for collection by UPS today. I assume it's being taken straight to the main Nokia Repair centre, somewhere in Thetford!
- 01-29-2013, 06:36 AM #6
The second time it was collected on 17/01, replacement arrived 22/01 so 5 calendar days including turnaround.
Can't complain as even after getting it wrong the first time, they went our of their way the second.
Also, now that I have a flawless device I can live better with the WP8 quirks.
- 01-29-2013, 07:37 AM #10
Contact us - Nokia Support and Repair Centre - Nokia - UK and they provided me with a link to the repairs page. You then file a repair and chose your delivery option... Still waiting on UPS! No sign of them yet...
- 01-29-2013, 08:22 AM #12
I mentioned in another thread that mine went back last Monday with a camera fault and came back last Friday and it they didn't even bother repairing it, they'd just flashed new firmware on it.
Complained to the right people and now back in for repair and being 'personally dealt with by Level 3 technicians'
01-29-2013, 09:11 AM #13
- 5 Posts
I took mine to the nearest "Authorised" shop because mine wouldn't wirelessly charge. They tested a pad they had at there shop and confirmed the problem (great so far!). This occurred on 14/01, and they said they will send it in and then give me a call when it gets back which they said would typically be five working days. I call up on 22nd and am told that it hasn't come in yet. I call up on the 25th and am told it hasn't come in yet. I call up today (29/01) and it STILL hasn't come in yet, but apparently they will need to just replace it which takes longer(?) so it should come in tomorrow or Thursday (apparently). So presently I have been just over two weeks without my phone but am still paying my contract.
- 01-29-2013, 09:42 AM #15
When I went to with my Lumia 920 about the creaking/bending top, the person there told me that he had no idea what was going on as it was a brand new phone (just released he said) and this was only the second one he had seen.
He said he would "find out" from Nokia whether this was a fault and get back to me. After a week of phone calls with promises of updates "tomorrow", I gave up, filed a complaint and dealt with Nokia direct via chat.
As far as I am concerned there is no point whatsoever in dealing with "Care Points", direct support is far superior and able to make things happen.
01-30-2013, 06:14 AM #20
- 11 Posts
They ignored the dust issue, flashed the ROM and replaced the chassis with another one with the same/more faults including a slightly chipped off SIM card keyhole and a small 'bump' on the chassis where it meets the screen on the top/left hand side.
The best part was when they claimed to have replaced the phone with a new one as they had decided it couldn't be repaired...!
- 01-30-2013, 08:57 AM #22
They've finally decided to replace my phone after I had to provide them with an online folder full of photos and videos showing the problem with the camera because the said they couldn't replicate the problem. All they had to do was go outside and take a picture
01-30-2013, 09:03 AM #23
- 11 Posts
Of course Clove refusing to replace the phone is another issue...
- 01-30-2013, 09:17 AM #24
This is where it's at right now (not that I know what any of it means!):
28/01/2013 15:30:00 Pre-Booked into GRS
30/01/2013 09:39:00 Booked In
30/01/2013 09:39:00 Forward to A-Novo HUB IW - Forward to Repair Centre
30/01/2013 09:51:31 Dispatched (Outsource)
30/01/2013 10:04:41 Added to shipment
30/01/2013 10:04:57 Shipped (Outsource)
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