- 01-28-2013, 05:17 AM #1
Hi, I'm on my second l920, everything was great but few days ago I noticed that sometimes display of my phone turns off itself for half a second or show something that look like noise from empty tv channel(when I touch the screen, noise disappears). It happens randomly. For me It looks like software related defect but I'm not sure. Has anyone encountered the same issue? What can I do with it?
Last edited by bartekxyz; 01-28-2013 at 11:52 AM.
- 01-28-2013, 06:47 AM #2
Nerver heard of that issue before...
First you can try fixing it with a soft-reset (middle and volume down button for at least 10 sec)
Second you can try the hard-reset (settings->about->reset)
If still having the problem afterwards it must be a hardware issue. -> go get replacement or reparation for the device.
- 01-28-2013, 12:51 PM #7
I had the same thing happen. A hard reset will clear it, but even so the AT&T store exchanged it without question or comment and my new one has not had any issues since. Mine did it while talking on the phone. Call went fine but I couldn't hang-up or end the call nor did it clear itself and I couldn't even do a simple power-down.
I wonder if it happens often based on the fact they didn't even try and diagnose the problem.
- 02-08-2013, 05:00 PM #9
I am having a slightly different situation. My screen seems to know randomly start to "speckle" it starts to look like a star field on a black background, the UI movement is choppy, and there is a strip at the very top (like a TV channel that is scrambled) If it prgresses it changes the color resolution of the screen completely. The only thing i can do it turn off the screen and the screen reverts to normal. This started yesterday and I only had the phone for a week. Starting to be concerned. Anyone else seeing this??
07-20-2014, 04:04 PM #10
- 1 Posts
We had this same issue as well as lockup issues. We have the phone replaced with a brand new one from the MS Store. No change... We uninstalled several apps.... No Change, We restored to factory default.... No Change. Also each time we had to use the reboot to unlock it. The last option we tried worked! That was to get a new SIM card from Verizon. They wanted to charge us for a new card, but we insisted for a new one for free. They conceded. The phone is completely restored back to the way is was when it was locking up... all apps included.. with the new SIM card, we have had zero lockups, slow downs, or any issues.
Good luck with your phone.
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