| | 01-24-2013, 11:01 AM #1
So a couple of years ago when I bought my Galaxy s2 sim free, it came with a defective screen. I also noticed that it had been updated with the latest firmware (which wasn't officially released yet) and the seal was broken. I concluded that this was a returned handset that had been sent to me. I assumed this was a one off. I got a replacement which was new and (unsurprisingly) perfect.
Anyway, as of today, I just returned my 4th lumia 920 (there won't be a fifth). The first had a horrific rattle, the second and third had loose display/the creak, and severe light bleed that made half the screen (when looking at anything dark) seem lighter than the other half. No I don't have OCD. Or any history of mental illness :). These are REAL defects.
I'm writing this because I noticed something. The fourth was a handset I ordered from a different website (won't name it in case you think I work for a rival or some nonsense like that and are making this up). One moment I looked and the website said it was out of stock, the next moment it said they DID have stock. So I ordered the phone and as soon as I ordered it their website went to being 'out of stock' again. When the phone arrived, I was dismayed to see it had a slightly dented chassis and light bleed on one side. I also noticed that the sim tray removal pin wasn't in the 'slot' it's supposed to be displayed in, and was in fact wedged in the manual/quick guide. There is no way this could have happened by accident. I deduced that once again I had been sent a previously-returned handset which (because it had been returned)obviously had problems. I'm thinking they received a return, and just put it straight back into their stock for the next person. Hence the in stock/out of stock weirdness mentioned above.
So my theory is that these retail websites (specifically the ones that deal exclusively in handsets - not amazon or anything) have a culture of sending returned handsets out again to people in the hope that (and it's a likely hope) they will go to a customer who is not tech-savvy enough to know what standards to expect and what is wrong. After all the people on this forum might know their stuff, but remain 1% of total purchasers globally. I just wanted to share this and suggest to people to wait for new stock if ordering from one of these websites - there are a lot of 'armchair psychologists' on this forum suggesting that everyone has OCD - it could just be that a lot of these defective handsets are being circulated until the websites manage to find a 'home' with a less than discerning owner. This may well also be the case with those buying from shops but I have no experience with that so won't say further.
Sorry for the verbiage - thought it might be of interest to a few and I hope it helps someone in however small a way.