- 01-23-2013, 06:44 PM #1
So my yellow 920 has a few problems, and I figured, what the heck, get a replacement. But I don't want refurbished. Does anyone know if the replacement phones are refurbished? And if anyone got a replacement Lumia recently, is it still good, or even better?
01-23-2013, 09:10 PM #2
- 30 Posts
- 01-23-2013, 09:36 PM #4
01-31-2013, 08:04 AM #8
- 382 Posts
I got a "reconditioned" phone from ATT and it was worse than my first. Two different audio problems with it (crackling and popping in Netflix, and nokia music mutes itself constantly). Soft resets, hard resets and reinstalls didn't fix the problem.
I have to call ATT today to send back the replacement and ask for another replacement. This was initially done because of the random shut downs my phone was experiencing.
- 01-31-2013, 11:56 AM #10
I did a warranty repair through Nokia and instead of repairing, they sent me a different phone (different IMEI). There's nothing to indicate that this was refurbished, so it was probably new, however if it was a refurb'd device, it is in pristine condition and there's nothing to indicate that's the case - absolutely no scratches or signs of wear anywhere. Before I sent it in, the Nokia rep I spoke to did mention that receiving a refurb device was a possibility though, but they couldn't say for sure.
- 01-31-2013, 01:33 PM #12
Ultimately which one is better probably depends on your situation, but if you can talk AT&T into sending you a replacement before you send yours back, you'll probably have lower downtime with them. FWIW, from the time I dropped my phone off with UPS until the time I got it back was 13 days (6 business days if you take out shipping and weekends).
- 02-16-2013, 10:49 AM #16
I just received a refurbished replacement phone that I bought from someone on another forum. He sent the original back in because of mic problems and once he received this one, he sold it to me.
The thing looks brand new. Not a mark on it. Everything functions perfectly and it came with Portico already installed. One other thing to note...the replacement only has the "globe" AT&T logo in the top left corner, as opposed to the original globe plus AT&T. This indicates to me that it's from a newer lot or "second run".
I wouldn't hesitate to get a replacement or refurbished unit now.
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