- 01-21-2013, 11:44 AM #1
After a day of phoning Orange technical support, some saying 'try xyz ...' some saying the Lumia 920 isn't compatible with ANY swapables despite being entitled to 2 on my contract, I have just been told by their windows phone department that no swapables are available on the 920. None at all!! I can pay ££ per month for Deezer as an app but not available as a swappable .... how can this be?? Especially when their website (orange.co.uk) states that 2, yes only 2 of all the swapables are available on the 920. Anyone help?? TIA
EDIT - When I go through the set up process on my phone it shows the 2 swapables (Deezer and astronomy) that the orange website say are available. Someone please help!!
Weeks after I first tried to add a swapable I got a text back from 247 with my link (rather the link than the call center sent me, don't know if this makes any difference). I followed the link, got through to the page that lets you actually add a Swapable - shocked!! And it let me log my details in from the link and sent the link message with the authorisation code. Then download the Deezer app and sign in with those details. Simples ... once the phone lets you. Amazed and quite ridiculously smug that the Orange call center windows experts know nothing, just as I suspected!! She 'assured' me that the 920 has NO available swapables and she was wrong!!
Last edited by Camera Chick; 02-16-2013 at 02:55 PM.
- Retired Moderator
01-21-2013, 09:18 PM #7
- 2,589 Posts
I'm at the other end of the spectrum, I'm on T-Mobile. Couldn't do with the limited data on Orange... and I had to leave Three for this phone anyway...
- 01-23-2013, 10:19 AM #8
01-23-2013, 11:22 AM #9
- 5 Posts
i have Deezer installed as my swapable on my lumia 920, at the time i had to text "swap" to "247"
however this no longer works for me
if you type in the address bar www.orangeworld.co.uk/r/swapable it should ask for your phone number
enter it in the box and a link will be sent to your mobile
open the text message received and click the link, that should take you to the page you need for the swapables, bear in mind theres only 2 available for this phone, Deezer and russel grant astrology
Hope this helps and good luck!!
01-23-2013, 12:33 PM #11
- 98 Posts
- 02-16-2013, 03:06 PM #13
So does Deezer work? I had heard terrible things about the quality on Windows phone 8.
I tried that link. They sent me an authentication text. I clicked it and it offered me only the Russell Grant Astrology thing. Chocolate fireguard as far as I am concerned.Own a Lumia 920 - in UK
- 02-16-2013, 03:39 PM #14
- 02-16-2013, 09:47 PM #17
I was really shocked that the link worked to be honest. I had tried the link from the call centre etc before but it didn't seem as if it realised i was a panther customer. I texted SWAP to 247 but it took a couple of weeks to send me the link. Tonight when i tried it it just worked. Orange have a windows helpdesk who are adamant that the 920 isn't compatible with deezer, which is obviously not true. Thanks to another member on here i was planning on pursuing it but hadn't managed to get to a store. I was really frustrated and know you must be, maybe text 247 again and try link again? Obviously an issue somewheree. Let me know how you get on
Sent from my Lumia 920 using Board Express
02-17-2013, 02:32 PM #18
- 8 Posts
Well-I got it working in the end. The word 'fiasco' springs to mind. Anyway-my problem was a bit different to to yours, Camera Chick, I think. But for the other people who've been having the problem of only one swapable showing up (Russel Grant!) when you follow the link to the Orange World page. In the settings tab of the Internet Explorer mobile browser, change the 'Website Preference' tab back to 'mobile view' rather than 'desktop view', which is what I had set mine too. Follow the link back to Orange World and 'your swapables'-and the page should display properly with the correct selection including Deezer! Well this worked for me anyway. By the way, the Orange website says we should be able to get Navigon too, on the Lumia 920 but that still didn't appear in my list...
- 02-17-2013, 03:42 PM #19
Last edited by Camera Chick; 02-17-2013 at 03:55 PM.
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