[SofaTester]

Presently surprised that they ended up replacing it with a new 920.

I assumed a vibration motor was a relatively simple fix and I'd get my same 920 back, but just got the email and they replaced my device, delivery estimate is on Monday.

Pretty happy with that.

[theeboredone]

That's good to hear. I've talked to both live chat and on the phone customer service...both occasions resulted in me face palming. I just feel like the two I spoke/chatted with had no idea what they were talking about in regards to my battery issue.

I still haven't sent my phone out, but mainly because I would be without a phone in the meantime. When did you send yours out? How long was the whole turn around?

[SofaTester]

I still haven't sent my phone out, but mainly because I would be without a phone in the meantime. When did you send yours out? How long was the whole turn around?

I sent mine out on a Wednesday, they pay for the 2 day air shipping, they got it friday, status didn't change until Monday that it was being analyzed and/or repaired, then today I got the email/update it had been replaced and shipped, with delivery expected Monday.