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  1. LumiaDream's Avatar
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       #1  
    PART II [PHONES WITH FREEZING / RESTARTING ISSUES]
    A similar thread is available for Lumias with no issues, please enter your details there if you have not experiened restarts / freezes with your Lumia.
    => Anyone' Lumia NOT freezing / restarting? [WIll be submitted to Nokia]

    *note to mods: Since I will be reading each single reply and adding data to a file, I thought it was better to post two separate threads to avoid confusion and errors in inserting information and to make counting individual people with/without issues easier. Please do not merge threads to keep my job easier, I only want to help the community after all :)

    I will be collecting the data and then exporting it to (hopefully) huge spreadsheets which will enable Nokia to determine patterns (maybe us as well) and will help every single one of us Lumia 920 owners & potential owners avoid these problems.

    Please take a moment and submit your reply.

    If your Lumia 920 is freezing / restarting / not responding occasionally please state the following:

    • Country bought from:
    • Unlocked?
    • Color:
    • Charging Method:
    • Portico updated?
    • Carrier:
    • Heavy usage?
    • Occasional overheating?
    • Skype user?
    • Gmail user?
    • Nokia Maps / Drive user?
    • Inconsistencies in battery life?


    Please, do not post off-topic and adhere to the points above alone. It will make my work much, much easier.

    Example of a good post:

    Country bought from: USA
    Unlocked? Yes
    Color: Black
    Charging Method: Usually wireless
    Portico updated? Yes
    Carrier: AT&T
    Heavy usage? No
    Occasional overheating? Yes
    Skype user? Yes
    Gmail user? Yes
    Nokia Maps / Drive user? Yes
    Inconsistencies in battery life? No

    Example of another good post:

    Country bought from: USA, [link to shop]
    Unlocked? Yes
    Color: Black
    Charging Method: Usually wireless, sometimes I charge with USB. It seems that the restarts occur most often with USB charging.
    Portico updated? Yes
    Carrier: AT&T
    Heavy usage? No
    Occasional overheating? Yes, only when playing games.
    Skype user? Yes
    Gmail user? Yes
    Nokia Maps / Drive user? Yes, about once per day.
    Inconsistencies in battery life? No

    Reminder: This thread for people with freezing / restarting problems.
    Last edited by LumiaDream; 01-06-2013 at 06:04 PM.
    Thanked by:
    WPenvy, philharmonik and sf_foo like this.
  2. Dinky89484's Avatar
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    #2  
    Country bought from: Bought in the US but bought a Canada Rogers Lumia 920.
    Unlocked: Yes.
    Color: Black.
    Charging Method: NON-wireless. USB plug into electrical outlet.
    Portico updated: YES.
    Carrier: T-Mobile (but using a Rogers phone unlocked).
    Heavy usage: Moderate.
    Occasional overheating: No.
    Skype user: No.
    Gmail user: Yes.
    Nokia Maps / Drive user: No.
    Inconsistencies in battery life: No.
  3. Solidstate89's Avatar
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    #3  
    • Country bought from: USA
    • Unlocked: Yes
    • Color: Black
    • Charging Method: Combination of physical connector to wall outlet and Wireless Charger
    • Portico updated: No
    • Carrier: Straight Talk
    • Heavy usage: No, moderate to light usage.
    • Occasional overheating: No
    • Skype user: No
    • Gmail user: No
    • Nokia Maps / Drive user: I have it installed but I have not used it actively yet
    • Inconsistencies in battery life: Yes. Some nights the inactive battery discharge is less than 10% over 10+ hours of sleep. In other instances, it'll drop by over 25% or more. When used actively when playing something as simple as Words with Friends it could drop by over 10% in less than an hour or so. And this is with only one game running, it's not as if I've got the screen on the entire hour.


    Just for reference, I am using the BUILD Lumia 920 Dev device with the Pentaband support.
  4. klcow's Avatar
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    #4  
    P.S @LumiaDream, you should include the model number (920.1 or 920.2 etc)

    • Country bought from: EE UK
      Model: 920.1
    • Unlocked? - No
    • Color: White
    • Charging Method: USB or Wireless Charger
    • Portico updated? No
    • Carrier: EE
    • Heavy usage? No, moderate
    • Occasional overheating? Yes
    • Skype user? Yes
    • Gmail user? No
    • Nokia Maps / Drive user? Occasional
    • Inconsistencies in battery life? Sometimes drains within a day, sometimes overnight
  5. ttsoldier's Avatar
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    #5  
    Country bought from: Canada (Rogers)
    Unlocked? Yes
    Color: Black
    Charging Method: Wired
    Portico updated? Yes
    Carrier: Digicel Trinidad & Tobago
    Heavy usage? Yes
    Occasional overheating? Yes
    Skype user? No
    Gmail user? Yes
    Nokia Maps / Drive user? No.
    Inconsistencies in battery life. Yes. Ridiculous battery drain. Even idle drain with everything off is horrible.
  6. xsonwong's Avatar
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    #6  
    Country bought from: Hong Kong
    Unlocked? Yes
    Color: Yellow
    Charging Method: USB Wire
    Portico updated? No
    Carrier: N/A
    Heavy usage? No
    Occasional overheating? Yes, only when playing games.
    Skype user? Yes
    Gmail user? Yes
    Nokia Maps / Drive user? Yes
    Inconsistencies in battery life? No

    I think the problem is caused by the updated Skype Application
  7. elyod's Avatar
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    #7  
    Country: USA
    unlocked: no
    Color: black
    Charging method: wireless
    Carrier: ATT
    Heavy use: yes
    Occasional overheat: no
    Skype: yes
    Gmail: no
    Nokia drive: yes
    Inconsistencies in battery: no
    Sent from my RM-820_nam_att_100 using Board Express
  8. edv2009's Avatar
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    #8  
    • Country bought from: Rogers Canada
    • Unlocked: Yes
    • Color: Black
    • Charging Method: Wired
    • Portico updated: Yes
    • Carrier: Koodo
    • Heavy usage: Yes
    • Occasional overheating: Yes
    • Skype user: Rarely
    • Gmail user: No
    • Nokia Maps / Drive user: Yes
    • Inconsistencies in battery life: Yes
  9. Noskal's Avatar
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    #9  

    • Country bought from: Indonesia (South East Asia)
    • Unlocked: Yes
    • Color: Yellow
    • Charging Method: Always with USB charging.
    • Portico updated: Yes (Manually flashed)
    • Carrier: Telkomsel
    • Heavy usage: Not quite, not a power user.
    • Occasional overheating: Yes, even on idle sometimes it gets warm.
    • Skype user: Rarely
    • Gmail user: No
    • Nokia Maps / Drive user: Yes
    • Inconsistencies in battery life: Yes, looks like it's a software issue. On clean state after hard reset, the battery life is normal.

  10. helsten2's Avatar
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    #10  
    Country bought from: Norway
    Unlocked? No
    Color: Black
    Charging Method: Usually wireless, sometimes I charge with USB. It seems that the freeze occur most often with wireless charging.
    Portico updated? No
    Carrier: Telenor
    Heavy usage? No
    Occasional overheating? No
    Skype user? No
    Gmail user? No
    Nokia Maps / Drive user? Occasionally
    Inconsistencies in battery life? No

    EDIT:
    Portico did not change anything - still freeze and reboot issues !
    Last edited by helsten2; 01-25-2013 at 04:12 AM.
  11. Pete Almanza's Avatar
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    #11  
    Country bought from: USA
    Unlocked? No
    Color: White
    Charging Method: Usually via wall charger/USB to laptop.
    Portico updated? Yes
    Carrier: AT&T
    Heavy usage? Yes.
    Occasional overheating? Just during some games.
    Skype user? Yes
    Gmail user? No
    Nokia Maps / Drive user? No
    Inconsistencies in battery life? No
    --__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--__--

    I want to work in revelations, not just spin silly tales for money. I want to fish as deep down as possible into my own subconscious in the belief that once that far down, everyone will understand because they are the same that far down.
    -Jack Kerouac
  12. CaptDjob's Avatar
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    #12  
    Country bought from: Finland
    Unlocked? Yes
    Color: Yellow
    Charging Method: Usually by wire, sometimes wireless
    Portico updated? No
    Carrier: Sonera
    Heavy usage? No
    Occasional overheating? Yes (only when GPS on)
    Skype user? No
    Gmail user? No
    Nokia Maps / Drive user? Yes
    Inconsistencies in battery life? No

    Reboots (ATT! No freezes at all, just reboots) approx. 3 times/day (started right after I got the phone 22.11.2012). When going near 0 degree temp, rebooting goes to loop).
  13. camptime's Avatar
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    #13  
    Country brought: Thailand.
    Unlocked, Yes.
    Colour: Red
    Charging Method: cable. Still waiting for my wireless charger to be Delivered after 4 weeks.
    Portico: No,
    Carrier: AIS.
    Usage: moderate.
    Skype: Yes
    Overheating: Yes after video, photos and internet use.
    Inconsistency in battery life: Yes.
    Nokia Drive: No, reduce battery life to much.
    For the second time I have a glitch where the camera and video fails to save. A hard reset was required to fix this problem the first time.
  14. marbig's Avatar
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    7 Posts
    #14  
    • Country bought from: New Zealand
    • Unlocked? Yes
    • Color: Black
    • Charging Method: USB wall outlet
    • Portico updated? No
    • Carrier: Telecom
    • Heavy usage? No
    • Occasional overheating? Yes
    • Skype user? No
    • Gmail user? No
    • Nokia Maps / Drive user? Yes
    • Inconsistencies in battery life? Yes, battery life was pretty great when I first got the phone (and would use it more heavily), barely lasts a day most of the time now.
  15. Dking7's Avatar
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    3 Posts
    #15  
    • Country bought from:UK
    • Unlocked: EE Locked, bought an unlock code.
    • Color: Black
    • Charging Method: USB Wall/laptop
    • Portico updated: No
    • Carrier: GiffGaff UK/ Beeline Uzb
    • Heavy usage: sometimes
    • Occasional overheating: Yes
    • Skype user: Yes
    • Gmail user: Yes
    • Nokia Maps / Drive user: No
    • Inconsistencies in battery life? Yes, battery life was pretty great when I first got the phone (and would use it more heavily), barely lasts a day most of the time now.
  16. camptime's Avatar
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    #16  
    Double post
  17. V J
    V J is offline
    V J's Avatar
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    #17  
    YELLOW
    Country bought from: Australia
    Unlocked? Yes
    Color: Yellow
    Charging Method: normal charger from the box
    Portico updated? No
    Carrier: Dodo
    Heavy usage? Moderate
    Occasional overheating? Yes, when charging.
    Skype user? Yes
    Gmail user? Yes
    Nokia Maps / Drive user? No
    Inconsistencies in battery life? Consistently poor when in use. Idle discharge is less than 1% per hour so above average when not in use.

    WHITE
    Country bought from: Australia
    Unlocked? Yes
    Color: White
    Charging Method: Normal charger from the box
    Portico updated? No
    Carrier: Dodo
    Heavy usage? Moderate
    Occasional overheating? Yes both on and off charge
    Skype user? Yes
    Gmail user? Yes
    Nokia Maps / Drive user? No
    Inconsistencies in battery life? Consistently very poor when in use, worse than the yellow. Idle discharge is less than 1% per hour so above average when not in use, same as yellow.
  18. #18  
    • Country bought from: Germany
    • Unlocked? Yes
    • Color: Black
    • Charging Method: USB
    • Portico updated? Yes
    • Carrier: Vodafone UK
    • Heavy usage? Yes
    • Occasional overheating? Yes, when using map/GPS for a long time
    • Skype user? Yes
    • Gmail user? Yes
    • Nokia Maps / Drive user? Yes
    • Inconsistencies in battery life? Not that I have noticed
  19. Hyraclyon's Avatar
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    #19  
    Country bought from: Germany
    Unlocked: Yes
    Color: Black
    Charging Method: USB
    Portico updated: Yes
    Carrier: Vodafone
    Heavy usage: Yes
    Occasional overheating: Not that I noticed
    Skype user: No
    Gmail user: Yes
    Nokia Maps / Drive user: Rarely
    Inconsistencies in battery life: Before Portico, after Portico battery has been good
  20. gtbuzz's Avatar
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    #20  
    • Country bought from: USA
    • Unlocked? No
    • Color: Yellow
    • Charging Method: Wireless & USB (freezes up on both)
    • Portico updated? Yes (freezes up more often after Portico)
    • Carrier: AT&T
    • Heavy usage? Moderate
    • Occasional overheating? Yes
    • Skype user? No
    • Gmail user? Yes
    • Nokia Maps / Drive user? Yes
    • Inconsistencies in battery life? No
  21. DaytonaGTS's Avatar
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    #21  
    Country bought from: USA
    Unlocked? No
    Color: Red
    Charging Method: 80% wireless untill a week ago when phone started getting really hot, now 100% Wall/USB charger
    Portico updated? Yes
    Carrier: AT&T
    Heavy usage? No
    Occasional overheating? Yes, when playing games (all games now deleated), wireless charging
    Skype user? Ne
    Gmail user? Yes, up untill a month ago... No Gmail now
    Nokia Maps / Drive user? No
    Inconsistencies in battery life? Yes, was getting down to 8 hrs life with almost no use, after phone started getting hot on wireless charger Started using exclusively wall/usb to charge and am now going 2 1/2 days or more with average to moderate use.
  22. SteveLev53's Avatar
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    #22  
    Country bought from: USA
    Unlocked? NO
    Color: Black
    Charging Method: Nokia charging pad (airplane mode on)
    Portico updated? YES
    Carrier: AT&T
    Heavy usage? NO
    Occasional overheating? NO
    Skype user? NO
    Gmail user? Yes
    Nokia Maps / Drive user? NO
    Inconsistencies in battery life? NO
  23. Sumit8's Avatar
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    #23  
    Country bought from: GER
    Unlocked? Yes
    Color: Yellow
    Charging Method: Wired
    Portico updated? No
    Carrier: o2 Germany
    Heavy usage? Yes
    Occasional overheating? Yes
    Skype user? No, i refused to install it after i had to hard reset my phone because of the sync bugs.
    Gmail user? No
    Nokia Maps / Drive user? Yes
    Inconsistencies in battery life? No, but i'm not sure.
  24. jwvjwv's Avatar
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    #24  
    •Country bought from: USA
    •Unlocked: No
    •Color: Cyan
    •Charging Method: Wireless
    •Portico updated: Yes
    •Carrier: AT&T
    •Heavy usage: Not very heavy. I make maybe one or two calls a day, text some, and play Words With Friends.
    •Occasional overheating: Rarely I notice that it is warmer than usual.
    •Skype user: No, but I have the app, and if I go to settings>applications>advanced, Skype is listed as an app that can run in the background and that I can't block from running in the background.
    •Gmail user: Yes
    •Nokia Maps / Drive user: Only occasionally (Again, Nokia Drive is one of those apps that is listed as being able to run in the background and that I can't block from doing so.)
    •Inconsistencies in battery life: It seems consistent to me.

    Another note: It seems to freeze when it's been on the wireless charging pad for a while, after it has reached a full charge.
  25. JohnnyCanuck's Avatar
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    #25  
    Country bought from: Canada
    Unlocked? No
    Color: Black
    Charging Method: USB
    Portico updated? Yes
    Carrier: Rogers
    Heavy usage? Moderate
    Occasional overheating? No
    Skype user? No
    Gmail user? No
    Nokia Maps / Drive user? No
    Inconsistencies in battery life? Sometimes
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