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  1. datisdesign's Avatar
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    #101  
    Country bought from: UAE
    Unlocked? Yes
    Color: Black
    Charging Method: Wire
    Portico updated? No
    Heavy usage? No
    Occasional overheating? Yes
    Skype user? No
    Gmail user? No
    Nokia Maps / Drive user? Yes
    Inconsistencies in battery life? Yes

    When the phone is hot, the camera app wont work and only shows the black screen with disabled camera buttons, the only way is to turn off and on the phone and let it cool down the camera will work again !
    Last edited by datisdesign; 02-01-2013 at 03:29 PM.
  2. #102  
    Country bought from: GER/DE
    Unlocked? No
    Color: Black
    Charging Method: Wire
    Portico updated? Yes
    Heavy usage? No
    Occasional overheating? No, gets warm but not really hot
    Skype user? No
    Gmail user? No
    Nokia Maps / Drive user? No, tried it but don't use it at the moment
    Inconsistencies in battery life? Yes

    Tried to deactivate Facebook sync + deactivated Sleeping screen (setting never), still get the freezes overnight when in standby, no problem while using or while charging. It only freezes if it is not used, whether the alarm clock is set or not
  3. dazr87's Avatar
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    #103  
    Country bough from: Australia
    Unlocked: Yes - Factory
    Color: Yellow
    Charging method: wired and wireless pillow
    Portico update: Yes
    Heavy usage: Occasionally
    Occasional overheating: Yes
    Skype user: No
    Gmail user: No
    Nokia maps / drive user: installed but don't use it
    Inconsistencies in battery life: Yes

    this is my 3rd handset from Nokia now and all with same issues, I'm so fed up. I hard reset and reinstall at least once or twice a week since I first got my original 920 2 months ago :(
  4. dazr87's Avatar
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    #104  
    Quote Originally Posted by grsbanks View Post
    Country bought from: UK
    Unlocked? No
    Color: Black
    Charging Method: Usually wireless
    Portico updated? No
    Carrier: EE
    Heavy usage? No
    Occasional overheating? Yes, but only when under load
    Skype user? No
    Gmail user? Yes
    Nokia Maps / Drive user? Yes, occasionally (a few times a month)
    Inconsistencies in battery life? No

    Freezes once every 2 days on average, always when left alone, never in use. I just leave it and when I come back to it to see if there are any messages or e-mails, it's frozen and requires a "Vol. down and power" reset.
    That's exactly what happens to me, with all 3 handsets I've had, so annoying!
  5. hulkkii's Avatar
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    15 Posts
    #105  
    Quote Originally Posted by phander View Post
    Freezes once every 2 days on average, always when left alone, never in use.
    Black screen, requires a "Vol. down and power" reset.
    Same behavior here. Freezes something like every 2 days when not in use (in sleep) and requires vol. down + power reset. Never rebooted.

    Country bought from: FIN
    Unlocked? Yes
    Color: White
    Charging Method: Wire
    Portico updated? Yes (was already installed)
    Carrier: DNA
    Heavy usage? Semi
    Occasional overheating? No
    Skype user? Not used yet
    Gmail user? Yes
    Nokia Maps / Drive user? Installed, have not used yet (background task disabled)
    Inconsistencies in battery life? No
  6. devil.insulted's Avatar
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    #106  
    Country bought from: USA
    Unlocked? No
    Color: Black
    Charging Method: Regular Charger
    Portico updated? Yes
    Carrier: AT&T
    Heavy usage? No
    Occasional overheating? Occasionally when using Camera / Playing Games.
    Skype user? Yes
    Gmail user? Yes
    Nokia Maps / Drive user? Yes
    Inconsistencies in battery life? No

    My phone has so far become unresponsive 3 times in total and the only way to recover it was using the power button and volume keys, dont know exactly which combination worked.
  7. zsamiatt's Avatar
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    1 Posts
    #107  
    •Country bought from: Italy -> useing in Hungary
    •Unlocked? yes
    •Color: White
    •Charging Method: wirelles and wire some times
    •Portico updated? yes :(
    •Carrier: TIM
    •Heavy usage? moderate
    •Occasional overheating? no
    •Skype user? yes
    •Gmail user? no
    •Nokia Maps / Drive user? no
    •Inconsistencies in battery life? no

    Before updating the phone once a week frost. Since then, three times a day.
  8. Bommi's Avatar
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    1 Posts
    #108  
    Country bought from: Finland
    Unlocked? Yes
    Color: Yellow
    Charging Method: Wire
    Portico updated? No
    Carrier: DNA
    Heavy usage? Sometimes
    Occasional overheating? Yes, when playing games, during phone calls, navigation. If the phone is being charged it gets even hotter.
    Skype user? Yes
    Gmail user? Yes
    Nokia Maps / Drive user? Yes, about once per day.
    Inconsistencies in battery life? Yes
  9. CloudStrife_RM's Avatar
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    #109  

    Country bough from: Italy
    Unlocked: Yes - Factory
    Color: Black
    Charging method: wired
    Portico update: Yes
    Heavy usage: Occasionally
    Occasional overheating: No
    Skype user: Yes
    Gmail user: No
    Nokia maps / drive user: installed but don't use it
    Inconsistencies in battery life: Yes


    Hello,

    I've got a Lumia 920 from about 2 weeks. I suddenly experienced the well-known freezing issue.
    Unfortunately I came reading all this stuff after buying the phone.
    So I began trying more and more, and finally I think I got an idea of what is causing the malfunction. At least on my handset.
    However I don't know how to submit my results to Nokia or Microsoft, so I hope someone can suggest an address to write to (I mean, an address they will read).

    I noticed that the freezes happen ever and only if both 2g/3g network and WiFi are enabled.
    Leaving the phone with only WiFi won't make it freeze.
    Leaving the phone with only 3g won't make it freeze.
    Leaving the phone with 2G/3G and WiFi will make it hang.
    I've also tried locking it to 2G and keeping WiFi on: same result, the phone hangs.

    Disabling the network data and leaving only WiFi on WON'T make it hang. It stays up for days that way.
    As soon as I re-enable both WiFi and network data, it will hang in a few time.

    Would someone please give it a try if he has a WiFi at work or home, or whenever the handset can be connected with it for a long time, just to check if it hangs or not.

    I suppose it performs some tasks while the screen is locked, causing the crash: maybe trying to switch from WiFi to 3G, or from 3G to 2G and vice versa (for example, when the network service is low).

    However it happens also enabling the "always keep Wifi connection" flag.
    So also on Portico, of course.

    Best regards, hope to find a resolution soon.
    Cloud.
    ....
  10. #110  
    Country bought from: Malaysia
    Unlocked?: Yes
    Color: Red
    Charging Method: Usually wired using the provided adapter.
    Portico updated? No
    Carrier: Maxis
    Heavy usage? No
    Occasional overheating? Yes, only when playing games/heavy browsing
    Skype user? Yes
    Gmail user? Yes, Yahoo! Mail too
    Nokia Maps / Drive user? No
    Inconsistencies in battery life? No
    Note: This is my wife's Lumia which i bought at the same date/time with mine posted earlier. Started to reboot by itself although less severe than mine
  11. camptime's Avatar
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    #111  
    Well we are three week into this thread and there has been no mention on what we can expect next. Are we going to be contacted by someone or is this a wasted exercise?
    Bommi likes this.
  12. Arnie75's Avatar
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    1 Posts
    #112  
    Country bought from: Germany
    Unlocked? Yes
    Color: wite
    Charging Method: cable
    Portico updated? no
    Carrier: Congstar (Deutsche Telekom)
    Heavy usage? no
    Occasional overheating? dont' know
    Skype user? no
    Gmail user? yes
    Nokia Maps / Drive user? no
    Inconsistencies in battery life? don't know
  13. Marc Robson's Avatar
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    2 Posts
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    7 Global Posts
    #113  
    Country bought from: USA
    Unlocked? No
    Color: Black
    Charging Method: Usually USB
    Portico updated? I dont know. OS version 8.0.10211.204 was installed when I bought it
    Carrier: AT&T
    Heavy usage? Yes
    Occasional overheating? Yes
    Skype user? No
    Gmail user? Yes
    Nokia Maps / Drive user? Yes, occassional
    Inconsistencies in battery life? No
  14. WP7_Genius's Avatar
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    94 Posts
    #114  
    Country bought from: US
    Unlocked? No
    Color: Black
    Charging Method: USB Wire/Wireless charger
    Portico updated? Is this the most recent update, if so then yes.
    Carrier: ATT
    Heavy usage? Moderate
    Occasional overheating? Yes, with extended use.
    Skype user? No
    Gmail user? Yes
    Nokia Maps / Drive user? Yes, and horrible experience constant Lockups and freezing in the app as well as randomly throughout phone
    Inconsistencies in battery life? Yes works well some days, dies really fast even just in sleep mode.
  15. katma13's Avatar
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    1 Posts
    #115  
    Country bought from: Uk
    Unlocked? No
    Color: Black
    Charging Method: USB + charging plate
    Portico updated? Yes
    Carrier: O2
    Heavy usage? No
    Occasional overheating? No
    Skype user? Installed but haven't used yet
    Gmail user? Yes
    Nokia Maps / Drive user? No
    Inconsistencies in battery life? No

    On my 2nd lumia 820 in 2 weeks. First one worked fine but had to get replacement as screen broke. I have this phone 1day and so far has turned itself off twice. First time I had to remove the battery and second time I did a restore by pressing volume down + lock key.
  16. camptime's Avatar
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    #116  
    Hi LumiaDream, Are you coming back to this thread anytime soon? it has been 3 weeks since you posted here.

    If you have no intention on following up, may I suggest you get the mods to delete this topic after all we would not want to get our hopes too high that some sort of action may take place.

    Quote Originally Posted by LumiaDream View Post
    PART II [PHONES WITH FREEZING / RESTARTING ISSUES]
    A similar thread is available for Lumias with no issues, please enter your details there if you have not experiened restarts / freezes with your Lumia.
    => Anyone' Lumia NOT freezing / restarting? [WIll be submitted to Nokia]

    *note to mods: Since I will be reading each single reply and adding data to a file, I thought it was better to post two separate threads to avoid confusion and errors in inserting information and to make counting individual people with/without issues easier. Please do not merge threads to keep my job easier, I only want to help the community after all :)

    I will be collecting the data and then exporting it to (hopefully) huge spreadsheets which will enable Nokia to determine patterns (maybe us as well) and will help every single one of us Lumia 920 owners & potential owners avoid these problems.

    Please take a moment and submit your reply.
    .
  17. cptkamal's Avatar
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    2 Posts
    #117  
    Country bought from: India
    Unlocked? Yes
    Color: Red
    Charging Method: USB Wire
    Portico updated? Yes
    Carrier: Tata Docomo
    Heavy usage? Moderate
    Occasional overheating? Yes, mainly with Maps & Drive
    Skype user? No
    Gmail user? Yes
    Nokia Maps / Drive user? Yes
    Inconsistencies in battery life? Yes works well some days, dies really fast even just in sleep mode.
    My phone shutdown for the 1st 2 days and my observations was due to the battery saver ON. After turning of the battery saver it is working properly for the last 1 week.
  18. #118  
    Country bought from: England
    Unlocked? No
    Color: Black
    Charging Method: USB Wire
    Portico updated? Yes
    Carrier: Orange (EE)
    Heavy usage? Light/Moderate
    Occasional overheating? No, havent used maps for long time yet tho.
    Skype user? No
    Gmail user? No
    Nokia Maps / Drive user? Some viewing of Nokia Maps
    Inconsistencies in battery life? No

    Bought phone, December 2012. Had random freezes when in standby mode any time of day. Tried Hard reset, bricked phone. Sent back for repair, took 1 month to repair. Got phone back, didn't install or set-up ANYTHING, first 2 nights it freezes when charging on USB overnight and isn't on in the morning. Have now installed all apps and linked my accounts and still freezes overnight only, but every single night.
  19. Richard Manson's Avatar
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    4 Posts
    #119  
    Country bought from: Norway
    Unlocked? Yes
    Color: White
    Charging Method: USB
    Portico updated? No
    Heavy usage? Yes
    Occasional overheating? No, gets warm but not really hot.
    Skype user? Installed but not yet used.
    Gmail user? No
    Nokia Maps / Drive user? Used but not frequently, no problems noted during the periods of use.
    Inconsistencies in battery life? No more than my previous phone (HTC HD-2 with WP 7.5), but I believe the inconsistencies are due to low signal levels from the Netcom Norway network causing the phone to switch to higher power transmission in an effort to compensate.

    In one month of use the phone has reset about 5 times with loss of time and data settings, and has additionally hung twice, once with blank screen and once on the Nokia splash screen, I think the hangs are related to restarts rather than hangs during operation of the phone.
  20. Kris2's Avatar
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    1 Posts
    #120  
    Country bought from: South Africa
    Unlocked? Yes
    Color: Black
    Charging Method: Wired
    Portico updated? Yes
    Carrier: Vodacom
    Heavy usage? No
    Occasional overheating? Feels warmer than it should be
    Skype user? No
    Gmail user? No
    Nokia Maps / Drive user? No
    Inconsistencies in battery life? No

    This phone is one day old and consistently freezes, hangs and restarts I haven't had a chance to use any of the apps! The device is unusable and all I can use it for is a door stop right now.
  21. EmolaT's Avatar
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    4 Posts
    #121  
    Country bought from: NORWAY, Kjp mobiltelefon med abonnement
    Unlocked? No
    Color: Black
    Charging Method: USB/Original charging.
    Portico updated? Yes
    Carrier: Telenor
    Heavy usage? Medium to High
    Occasional overheating? Yes, when playing games, using smartglass. (Not "Overheating" but gets very hot.
    Skype user? Yes
    Gmail user? No
    Nokia Maps / Drive user? Yes, not heavy user
    Inconsistencies in battery life? No
    Another note: I cannot find any pattern whatsoever to when this happens. The phone can be beside me at my desk not being used and suddenly it lights up with the boot-screen and asks for my PIN. It has as far as i can remember never restartet or froze up when in use.
  22. nelliep's Avatar
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    #122  
    Country bought from:United Arab Emirates
    Unlocked? Yes
    Colour: Red
    Charging Method: Exclusively with the supplied wired adapter
    Portico updated? Yes (but happened before and after)
    Carrier: Etisalat
    Heavy usage? Moderate
    Occasional overheating? No
    Skype user? No
    Gmail user? No
    Nokia Maps / Drive user? No
    Inconsistencies in battery life? No

    The phone shuts down and has to be restarted with volume down and power button. This seems completely random and is fairly infrequent (sometimes over a week may go in between). I had hoped the Portico update had fixed it but it happened again this morning. Just hope it hasn't made it worse
  23. maj71303's Avatar
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    #123  
    Country bought from: USA, AT&T
    Unlocked? NO
    Color: RED
    Charging Method: Wireless mostly, with occasional regular wired cable charge on trips
    Portico updated? NO
    Carrier: AT&T
    Heavy usage? Sometimes
    Occasional overheating? YES, During heavy use like games. None with regular calls or texting use.
    Skype user? YES
    Gmail user? YES
    Nokia Maps / Drive user? NO
    Inconsistencies in battery life? YES battery life can drain fast just idiling with no use.
    Added Note: Occasional freezing, restarts, and blank screen that has no pattern of when it will happen.
  24. Mattttx's Avatar
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    #124  
    Country bought from: Poland / got from Nokia Poland as replacement for N8
    Unlocked? Yes
    Color: Black
    Charging Method: USB only
    Portico updated? Yes
    Carrier: Play PL
    Heavy usage? sometimes
    Occasional overheating? Yes
    Skype user? No
    Gmail user? Yes
    Nokia Maps / Drive user? Yes
    Inconsistencies in battery life? Yes, battery lasts only for ~10 hours
  25. Piquet's Avatar
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    #125  
    Country bought from: Australia
    Unlocked? Yes
    Color: Yellow
    Charging Method: Wireless
    Portico updated? Unknown - I dont believe so
    Carrier: Amaysim
    Heavy usage? Light/Moderate
    Occasional overheating? No
    Skype user? Installed, but use it very little, generally dont have it running
    Gmail user? No
    Nokia Maps / Drive user? Some viewing of Nokia Maps
    Inconsistencies in battery life? No

    The phone generally requires a soft-reset about 3 times/week, often it's first thing in the morning (straight off the charger), however have also had it lock up once during a phone call (with bluetooth to the car), and occasionally during the day.
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