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  1. Sammy R's Avatar
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       #1  
    Hi All,

    I'm new to this forum thing so bear with me...

    I have a Nokia Lumia 920 which I am loving apart from some minor bugs that seem to pop up regularly in these forums.

    This morning however, I stumbled across a major problem. The phone was running fine and I was surfing across internet explorer before putting the phone aside to drive to work. When I got to work and proceeded to exit the internet app, I noted some serious lag and found the phone wasn't responding.

    Eventually I got to the start screen and noted that I was unable to open a number of apps including messaging, email, settings, peoples profiles/contacts (not the people app itself) internet explorer to name a few. However it would load some installed apps. It would receive calls fine and was almost 'half alive'.

    Of interest, the affected apps would hinge away into a black screen with only the clock visible. Occasionally I would get a 'Loading' or a 'Resuming' with the loading dots running across the screen. Then the screen would hinge back into the start screen in up to fifteen seconds.

    I turned the phone on and off to no avail. I soft reset the phone over the course of the day, again to no avail. I contacted Nokia Care NZ to seek advice and they advised a soft reset. I am yet to hear back from their 'Lumia rep'.

    On the way home (8 hrs later), I randomly just tried another soft reset. This has seemed to fix the problem and the phone is running as per normal.

    Has anybody else encountered this problem? I am concerned it may re-occur and want to warn you if it does. It pretty makes the phone almost useless.

    Thank you for your time!
  2. Huime's Avatar
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    #2  
    Its clearly a bad OS installed. soft reset works if only you have a good OS installed but somehow some memory messed up during the course. I would suggest you either let them do a full reinstall or DIY with nokia care suite.
  3. #3  
    Before doing a hard reset, try a soft reset (hold vol down + pwr until phone reboots) and see if that fixes the issues you are experiencing
  4. Tero R's Avatar
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    #4  
    Exactly the symptoms that I got last weekend. Tried soft resets and even did hard resets multiple times. Nothing helped - after minute from the start settings and most of the apps were unresponsive. Took the phone to repairshop, they will let me know when it is done.
  5. e2blade's Avatar
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    #5  
    Im having this EXACT same problem, i highly regret buying this pile of **** to be honest. I missed a day of work because my boss called me, and if many of you know, Skype has a syncing issue on windows 8 and OMGGGG if you have a windows phone, you also will have that sync issue that will hinder the usage of your phone. Basically, the piece of **** didn't ring. I have owned a droid and hated it, moved to IOS, got sick of being locked in, so i moved to this phone.

    Every problem that has been posted in this forum, i have been experiencing,
    Creaking case
    Battery life sucks
    Dust in the front of my camera
    and now to my amazement, i cant open any apps after resetting the phone.
    Cant text, take photos, IE. etc etc
    BUT BUT BUT BUT, i can play music! How damn exciting.

    I thought this phone was gonna be the new thing, but all i ended up with was a broken *** pile of crap with ZERO app support.

    #1STWORLDPROBLEMS.
  6. e2blade's Avatar
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    #6  
    Oh sweet, to continue my rant, i just updated my phone WHICH TOOK OVER 12 HOURS

    Now its doing the SAME ****. This phone is the coolest story microsoft ever wrote.
  7. BeaverJuicer's Avatar
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    #7  
    I also have this exact problem. I find that the battery is always hot when it is happening. I have been troubleshooting it with Nokia Care, and have narrowed it down to a couple possible problems.
    This almost always happens when I first get in the car, so I am wondering if it is a problem with a handoff from WiFi or between Cell Towers.

    I do find if I leave the phone alone for a little to let it cool down a little it will resolve itself, or a soft reset will fix it.

    EDIT: I am due for another troubleshooting session with them tomorrow morning, and will let you know what they have to say about it.
  8. BeaverJuicer's Avatar
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    #8  
    Quote Originally Posted by e2blade View Post
    Im having this EXACT same problem, i highly regret buying this pile of **** to be honest. I missed a day of work because my boss called me, and if many of you know, Skype has a syncing issue on windows 8 and OMGGGG if you have a windows phone, you also will have that sync issue that will hinder the usage of your phone. Basically, the piece of **** didn't ring. I have owned a droid and hated it, moved to IOS, got sick of being locked in, so i moved to this phone.

    Every problem that has been posted in this forum, i have been experiencing,
    Creaking case
    Battery life sucks
    Dust in the front of my camera
    and now to my amazement, i cant open any apps after resetting the phone.
    Cant text, take photos, IE. etc etc
    BUT BUT BUT BUT, i can play music! How damn exciting.

    I thought this phone was gonna be the new thing, but all i ended up with was a broken *** pile of crap with ZERO app support.

    #1STWORLDPROBLEMS.
    So if you have every problem in this forum... Why have you not exchanged your phone for a working one yet?
  9. phirefly's Avatar
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    #9  
    My apps wouldn't launch this morning which also happened every now and then on wp7.5 but just like with 7.5 a simple shutdown, restart corrected the issue for me.
  10. e2blade's Avatar
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    #10  
    To lazy to drive to the mall LOLOLOL
  11. BeaverJuicer's Avatar
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    #11  
    After my tech support update with Nokia, they have asked me to send my phone in to the repair center so their tech can have a look at it. Boo. Gonna be 7-10 days without my beloved Lumia. I am not a happy camper about this, but it happens with any early release hardware/software.
  12. e2blade's Avatar
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    #12  
    Today, my lumia deleted all my email tiles. I am now going to force my lazy *** to the mall to punt this phone into att's anus.
  13. Tero Ronkko's Avatar
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    #13  
    Got the phone back with letter "Firmware update and factory reset". And the ****ing problem was still there. Now I will be over two weeks in total without phone. I sure hope it doesn't come up broken back from the shop this time.
  14. Tero R's Avatar
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    #14  
    Got phone back - Repair log says that camera- and displaymodules were replaced. Now works.
    p.s. Seems like I accidentally have two accounts - sorry.

    Edit: p.s.2. And actually now my voice sounds better to other end. People I talked to complained that I sound robotic or "like coming inside deep well"
    Last edited by Tero R; 02-02-2013 at 01:30 AM.
  15. William Marty's Avatar
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    #15  
    Hi, I'm experiencing the exact same problem with my Lumia 920.
    I sent it to the repair center and got it back after a week. Unfortunately the problem persists. I also noticed that none of the directional sensors work.
  16. thrsdy's Avatar
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    #16  
    Registered to write here, as i have the exact same problems. My phone is in Swden for info's sake.

    The phone will function fine and dandy, doing everything I ask of it. But then out of nowhere, it will just refuse to load the requested app (messaging, calendar, IE, Alarms, Calculator, Camera, and worst of all Settings, are the culprits), stay a few seconds at a black screen and return to start. I can still load apps that I myself have installed from the store (example Baconit works just fine). The problem doesn't resolve itself, so once the phone goes into this bug-mode it stays in it until I soft-reset it. After doing so it has normal functionality, until it bugs out again.

    I just got the phone 4 days ago and this is really starting to annoy me. It seems to me that it obviously isn't a hardware fault as it works flawlessly upon reboot. Something in the software is tripping it up as I go about my day; atleast that's how it seems. This bug happens about 3-4 times a day and I have not yet managed to spot any pattern or timing as to what sets it off.

    PS I have done a factory reset and this hasn't helped.
  17. NickG92's Avatar
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    #17  
    Quote Originally Posted by thrsdy View Post
    Registered to write here, as i have the exact same problems. My phone is in Swden for info's sake.

    The phone will function fine and dandy, doing everything I ask of it. But then out of nowhere, it will just refuse to load the requested app (messaging, calendar, IE, Alarms, Calculator, Camera, and worst of all Settings, are the culprits), stay a few seconds at a black screen and return to start. I can still load apps that I myself have installed from the store (example Baconit works just fine). The problem doesn't resolve itself, so once the phone goes into this bug-mode it stays in it until I soft-reset it. After doing so it has normal functionality, until it bugs out again.

    I just got the phone 4 days ago and this is really starting to annoy me. It seems to me that it obviously isn't a hardware fault as it works flawlessly upon reboot. Something in the software is tripping it up as I go about my day; atleast that's how it seems. This bug happens about 3-4 times a day and I have not yet managed to spot any pattern or timing as to what sets it off.

    PS I have done a factory reset and this hasn't helped.
    Im also in Sweden and got the exact same problem, whitch carrier do you have?

    I have tried to flash it with NCS and the problem is still there, if i go back to the store with the phone i think the only thing they will try to do is to flash it... Sucks!
  18. thrsdy's Avatar
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    #18  
    Quote Originally Posted by NickG92 View Post
    Im also in Sweden and got the exact same problem, whitch carrier do you have?

    I have tried to flash it with NCS and the problem is still there, if i go back to the store with the phone i think the only thing they will try to do is to flash it... Sucks!
    I'm on the "Halebop Rubbet" which is basically Telia as far as I know? This feels like something is wrong with the windows install and the "factory" apps.

    update on the matter: I just unplugged my phone from the charger (from wall) and played around with it. But as soon as I entered an app, it went to black screen and then back to start; becoming unusable again. Will try to replicate it.

    edit: no luck. Been torturing it with fast spamming of buttons, opening just about everything, multitasking; nothing. It just works. godammit:)
    Last edited by thrsdy; 03-25-2013 at 03:25 PM.
  19. NickG92's Avatar
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    #19  
    I have the same carrier and the thing with the black screen happends all the time for me, but i actully solved it now, i flashed the phone with NCS and then when it booted up i shut down the wifi, then i waited for the Nokia updates for Network+, accesories and many more things, so now all the apps work but now i have another problem... The touchscreen stops working all the time so i cant navigate in the system, wtf
  20. thrsdy's Avatar
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    3 Posts
    #20  
    Quote Originally Posted by NickG92 View Post
    I have the same carrier and the thing with the black screen happends all the time for me, but i actully solved it now, i flashed the phone with NCS and then when it booted up i shut down the wifi, then i waited for the Nokia updates for Network+, accesories and many more things, so now all the apps work but now i have another problem... The touchscreen stops working all the time so i cant navigate in the system, wtf
    Nokia updates? I never get a prompt for any updates.. Is this something you do manually? And non-working touchscreen sounds bad :(
  21. NickG92's Avatar
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    #21  
    Everytime i hardreset i get notifications about Nokia updates, but it can take a while sometimes but this time i got them almost directly when i started the phone, it is some apps updates such as the Nokia Drive gets updated to Here Drive but there's also some system updates, the notification said that it was 16 apps and system updates.
  22. daddydut's Avatar
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    #22  
    Hey guys,

    I'm from Indonesia, finally found a way to solve the problems thread starter posted here.
    Few weeks ago, I tried to flash my Lumia 920 059Q9X0 (APAC ID YELLOW) with various AU firmware from this website http://forums.whirlpool.net.au/archive/2093342

    Because my L920 product code hasn't get any 1314 update yet, so the first thing I did was upgrade my firmware with Australian unbranded 1314 firmware, hoped that latest firmware would solve the problem. But, no luck, the problem persisted and this time, the issues more easily came than the previous Indonesian unbranded 1308 firmware.

    So, I downloaded all of the firmware at the first post and tried each one of them backward one at a time, I didn't notice that the 1249, 1308, and 1314 all have the same OS version: 8.0.10211.204. And the fact that all of those firmware didn't solve my problem, made me frustated and stopped me flash my L920 to the stock firmware.

    But, this morning, being very impatient to wait for GDR2, I downloaded the stock firmware, crossed my fingers and VOILAA I played Puzzle Craft, Jetpack Joy ride, and any other resource demanding apps and it's been more than 12 hours I have my freedom with this problems. I checked the OS version, it's 8.0.9903.10. I'm pretty confident with this OS version rather than the newest released for my product code.

    I hope this helps. For the conclusion, the stock firmware OS version is: 8.0.9903.10 much more stable than OS version: 8.0.10211.204

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