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  1. phize's Avatar
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       #1  
    Nothing happens when I try to hard reset my phone, it just boots up like it normally does.

    Here's what I do: I turn the phone off, hold volume down + power + camera until it vibrates, after which I let go of the power button and continue to hold the other buttons for approx. 5 seconds.

    So, am I doing something wrong?
    Last edited by phize; 12-24-2012 at 03:42 PM.
  2. melloyello920's Avatar
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    #2  
    You can also hard rest by going into settings > about > reset your phone

    just a warning, some people have bricked their phones by performing a hard reset. there are some threads on this forum you can read up on
  3. jarettp's Avatar
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    #3  
    You let go of all buttons when the phone vibrates
  4. jarettp's Avatar
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    #4  
    Oh and your phone has to already be off or starting up it seems.
  5. phize's Avatar
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       #5  
    Quote Originally Posted by melloyello920 View Post
    You can also hard rest by going into settings > about > reset your phone

    just a warning, some people have bricked their phones by performing a hard reset. there are some threads on this forum you can read up on
    This is for soft resetting a phone

    Quote Originally Posted by jarettp View Post
    You let go of all buttons when the phone vibrates
    Still boots up normally without resetting.
  6. jarettp's Avatar
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    #6  
    Quote Originally Posted by phize View Post
    This is for soft resetting a phone



    Still boots up normally without resetting.
    soft resetting is volume down and power. If you add the camera button into the mix it hard resets. Your phone needs to be off or, booting, or in the middle of resetting for it to work it seems tho.
  7. wjlim3's Avatar
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    #7  
    so what's the difference between a soft reset and a hard reset?
  8. jarettp's Avatar
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    #8  
    Soft reset just restarts your phone really. A hard reset returns it to factory default.
  9. hamzie11's Avatar
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    #9  
    Quote Originally Posted by phize View Post
    This is for soft resetting a phone




    .
    the guy is trying to help you.. but you just babble on with nonsense

    When you press reset phone.. it is for a hard reset
  10. loukkis's Avatar
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    #10  
    You are giving old information about hard reset. It worked with Windows phone 7, but in WP8 it is bit different. Read here, from official source: Nokia Lumia 920 Troubleshooting - os reset - Nokia - USA
  11. phize's Avatar
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       #11  
    I figured it out by following Nokia's own guidelines, thanks.
  12. jarettp's Avatar
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    #12  
    Quote Originally Posted by loukkis View Post
    You are giving old information about hard reset. It worked with Windows phone 7, but in WP8 it is bit different. Read here, from official source: Nokia Lumia 920 Troubleshooting - os reset - Nokia - USA
    hey I just know what worked for me. I was stuck in the spinning cogs and did volume down, power, and camera and it fixed. When I previously did just volume down and power it bricked my phone and I had to flash it.
  13. loukkis's Avatar
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    #13  
    Quote Originally Posted by jarettp View Post
    hey I just know what worked for me. I was stuck in the spinning cogs and did volume down, power, and camera and it fixed. When I previously did just volume down and power it bricked my phone and I had to flash it.
    Yeah, I'm not trying to be wiseass, I just wanted to bring the official information about hard reset from Nokia's web site.
  14. ttsoldier's Avatar
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    #14  
    going to about--> reset phone is the same as the 3 key comination.
  15. loukkis's Avatar
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    #15  
    Quote Originally Posted by ttsoldier View Post
    going to about--> reset phone is the same as the 3 key comination.
    Nokia Lumia with Windows Phone 8

    Step 1
    Make sure the charger is disconnected.
    1. Switch the power Off.
    2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.

    (To cancel OS reset and exit to the normal mode, press the Volume Down + Power Key and hold them for 10 seconds).
    Step 2
    Then input Keys in the following order:
    1. Volume up
    2. Volume down
    3. Power
    4. Volume down

    Step 3
    The phone will reset and boot up automatically.
    Thanked by:
  16. jarettp's Avatar
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    #16  
    Quote Originally Posted by ttsoldier View Post
    going to about--> reset phone is the same as the 3 key comination.
    yea we're all well aware of that. But if your device is stuck in reset limbo you can't go back to to about > reset...
  17. dgreening's Avatar
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    #17  
    I thought I bricked my phone last night. Called AT&T and they are sending me another one and then I find the Nokia instructions on how to do a hard reset and it worked. I had the blue screen of death and now it is setting up. Thanks Loukkis - this hard reset does work.

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