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  1. peachy001's Avatar
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       #1  
    My speakers have issues and I want to get a replacement. Do I go via P4U or can I send it direct to Nokia? Nightmare situation. Ideally I want a replacement, but experiences tells me I will be out of luck. I placed the order over the phone, so not sure who is best to speak to. I know some people on these forums seem to get things moving by going via Nokia Care. Any other UK buyers found a successful route to a replacement or speedy repair?
  2. SnailUK's Avatar
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    945 Posts
    #2  
    Go to p4u first, that's where you got the phone from.
    Sent from my RM-821_eu_euro1_342 using Board Express
  3. peachy001's Avatar
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       #3  
    Not found them to be helpful in the slightest with the purchase yet. Not looking forward to more contact with them. I will have a word with them after new year. Need the camera on the phone due to the time of year.
    Own a Lumia 920 - in UK

    Gamertag: peachy001
  4. barne19801's Avatar
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    40 Posts
    #4  
    I bought the 820, had 3 of them with 3 different faults so in the end i asked to change to an 8x and they did, i bought the phone sim free too, which usually means you well out of luck but they were very good.
  5. peachy001's Avatar
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       #5  
    Do they let you take it in to one of their stores, or do I have to post it off?
    Own a Lumia 920 - in UK

    Gamertag: peachy001
  6. RagBuster's Avatar
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    6 Posts
    #6  
    I phoned support and they gave me a reference code for the fault/issue and they then asked for me to take it in to store. The store issued a brand new replacement, well at least they did once they had one to replace it with.
  7. peachy001's Avatar
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       #7  
    Really? That is astonishing. How soon after purchase did you return it?
    Own a Lumia 920 - in UK

    Gamertag: peachy001
  8. RagBuster's Avatar
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    #8  
    It was about 1 and a half weeks old. Should be the same procedure though if bought within 28 days I think.
  9. peachy001's Avatar
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       #9  
    Devil, I am not still in 28 days.
  10. Jealy666's Avatar
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    #10  
    I'm kinda on the same boat except my issues aren't as bad.

    I have the "clicky indent" at the top of the phone as well as a weak sleep button.
  11. sstanton86's Avatar
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    8 Posts
    #11  
    I've returned two handsets at phones4u and they were really helpful!
  12. peachy001's Avatar
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    759 Posts
       #12  
    What procedure did you follow and how long after purchase? I got min approx 40 days ago. Do I call support first or just wander in to the store?
  13. treble3's Avatar
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    #13  

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