- 01-03-2013, 03:17 PM #28
My first AT&T warranty replacement came in bubble wrap and had the old OS. It was constantly freezing up on me. They sent me another - this one is brand new - in the sealed retail box with accessories and manuals. OS was up to date and thus far so good. Brightness is better on this one too with the same settings - no fluctuating.
Fyi - You can probably tell if they are sending you a new refurb or a brand new retail one by the weight of the package on the tracking info. 1.0 lbs. was the weight for the bubble wrapped one. 2.0lbs. for the new one in the retail box (same weight as the first one I received at launch).
- 01-03-2013, 03:32 PM #29
My first Lumia 920 got exchanged in store brand new, the next 2 also brand new from Fort worth, and I think they got annoyed with me calling the 4th time so they sent me one in bubble wrap, just the phone itself in a brown box, the thing is it said like 120 days since last charge it said in the battery meter settings, the phone wasn't even out during that time. And it looked in better condition than the new ones I've had. Battery Is crap though with portico so I reversed firmware last night and will see how long it lasts now, maybe I'll need a 5th:( fingers crossed
- 01-03-2013, 04:16 PM #32
I got a replacement from Nokia, not ATT, and it only came in bubble wrap with quality control stickers on it. I asked the CSR if the phone was new or refurbished, he said it is brand new, they are not allowed to send refurbished units. It was tested for all of the issues the 920 has been repported to have. My phone is perfect. I have never had to send in my phone first like some folks have reported, always they send me a new one and then I send in my defective unit. This is my 6th 920 but finally have non problematic phone :)
Phone already had the latest version of wp8 on it and I dont have the bugged out auto brightness. Here is a copy of Nokia's response to me asking if the phone was new...
We have tried to contact you today but was routed to your voicemail.
This is just a follow up email regarding the replacement phone that you received from us. Yes, it is a new handset. We are not allowed to send a refurbished one. Can we ask if you are still having issues with this? Please let us know so we will be able to assist you again.
In addition to this, did you already received a shipping label for you to use in shipping the faulty phone back?
RegardsSent from my Lumia 920 Stormtrooper.
- 01-03-2013, 10:58 PM #33
01-03-2013, 11:21 PM #34
- 501 Posts
my 1st replacement was on day 21 and it was a brand new cyan lumia in the the box from at&t, you have to bi tch at them a certain way to get them to understand that they are morons and since you just purchased something from them thatw as brand new and is defective you deserve a brand new item in return without affecting your warranty . Replacement #2 was from nokia after emailing Stephen Elop and bit ching to him about how poor is new flag ship phone is made, and today I received my tracking info for replacement #3 from nokia ( new) after bi t ching about how poor their flag ship phone is made and how the latest update decided to turn my long last battery into a piece of garbage when i do anything on the phone besides looking at while its off
= 4 920's since launch. yea!
- 01-04-2013, 07:36 PM #42
- 01-06-2013, 11:21 AM #43
If you could also share the Nokia contact info with me, I would much appreciate it! I've been going back and forth with them on Twitter, but now they're just telling me to go to AT&T. Honestly, I'd rather go through Nokia.
Thanks!Yellow Lumia 920
- 01-11-2013, 10:15 AM #45
I just got my new replacement and it looks and feels brand new! It has stickers on the front, back, the camera plate. Booted up just fine with Portico already installed. Only difference is that that soft touch buttons have a slight green tint to them. Compared to my old one which has a blue tint to the touch buttons. Overall, I'm satisfied and no issues whatsoever.
I still have the old one in hand, maybe I should keep it? >:D I'm sure that's a bad idea though!
- 01-11-2013, 02:23 PM #49Yellow Lumia 920
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