12-10-2012, 06:18 PM #1
- 4 Posts
I'm having the usual problems such as random reboots, black screen while calling/receiving, and bad call quality (apparently I sound really muffled, distant, and keep on going in and out). For those who have returned theirs for a replacement, is there much resistance to getting a replacement when dealing with ATT reps? Thanks.
- 12-10-2012, 06:25 PM #2
if you're passed the 14 day mark, they'll attempt to fix it but a new replacement? doubtful. damaged and past 14 days? not happening...
this is from my past experience with att.Lumia 920
- 12-10-2012, 06:28 PM #4
If you are within 14 days, you can go into store and swap assuming there are in stock. If they are not instock, you might have to wait or try another store or take on a different color. You can arrange something to exchange with the store probably if they dont have in stock and swap when it arrives, but need to make sure they are aware of the arrangement, most likely, ATT reps at ATT store will screw up and not remember.
If you are passed 14 days, you can get a warranty exchange, your device should be under warranty for a year, so you can get a warranty exchange if they have availability. Warranty exchanges are done over the phone, they will send you a device and when it arrives, they send you a box to return your defective phone.
Warranty exchange should be simple as long as you dont go jibber jabbering about your phone and about how you take care of it, just say it has issues and taht is it. They may ask you to check the sim tray because of the color marker in there, if it is a certain color, it means water damage and you are out of luck, if it is not a certain color, they will exchange. Tell them you restarted, factory reset, charged fully, and that is it. That means you have troubleshooted yourself and they dont have to waste your time going through the process. Onc eyou say that, they should be arranging an exchange. Since the phone is rather new, not sure if you will get a new one or refurbished usually warranty exchanges are refurbished.
- 12-10-2012, 06:29 PM #6Lumia 920
- 12-10-2012, 07:04 PM #12
what is giong to happen if you send back your defective phone and find out there is a big chip on the corner, cracked screen, or anything that clearly shows you dropped your phone or something bad had happened, they will charge you on your bill for the phone they sent you.
So if ask for a warranty exchange and send them back a device you can physically see significant damage, they will charge you.
Also, this phone is still relatively new, not sure how much wear and tear you can get on this phone so early. if there are small marks that aren't visible unless you stick your face in it, you are probably ok. If you can clearly see it, you could get charged for the replacement device.
- 12-10-2012, 07:40 PM #14
If you send a phone back and it has damage on it and they feel your defective phone could be due to you not taking care of the phone , they will charge you the full amount of the phone which is probably going to be $500.
Curious on why you are asking, you planning to send them a messed up phone? If your phone is in good condition that is not working properly, you have nothing to worry about.
- 12-10-2012, 07:45 PM #15
nope, wanted to know if something changed.Lumia 920
12-10-2012, 08:41 PM #16
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