- 12-10-2012, 05:15 PM #1
so my friend got the cs manager involved and it turns out, the cs rep he was speaking to was fairly new. they will be sending him a 920 but a refurbished one. he's trying to get a new one at this point seeing that his phone is less-than 1 month old AND he has to pay $125 deductible.
my friend lost his phone over the weekend and is in the process of going through the insurance claim with att (or whatever the name of the insurance company is).
my friend was just notified that he would NOT be getting the 920 because the phone is in high demands. instead, he'll be getting the 900. sucks big time. he's trying to dispute...
anybody else go through the insurance process? with all the returns they have, you would expect them to at least give him a refurbished 920. something doesn't sound right...
Last edited by JConn_Lefty; 12-10-2012 at 06:14 PM.Lumia 920
- 12-10-2012, 06:09 PM #6
according to the rep my friend's been talking to, its stated on the website as well as on the contract that the replacement device CAN be refurbished or they can send you a SIMILAR unit. it doesn't say the phone has to be new or of same model. if they offered my friend a refurbished 920, he would be fine with it at this point.
my friend's been on the phone talking to numerous reps to figure this out. i'll keep you guys updated.
if this is true, i'm canceling my ins with att and going with a 3rd party ins.Lumia 920
- 12-10-2012, 06:13 PM #9
so my friend got the cs manager involved and it turns out, the cs rep he was speaking to was fairly new. they will be sending him a 920 but a refurbished one. he's trying to get a new one at this point seeing that his phone is less-than 1 month old AND he has to pay $125 deductible.Lumia 920
- 12-10-2012, 06:16 PM #10
i'll ask him about the eta since the 920 seems to be sold-out everywhere.Lumia 920
- 12-10-2012, 06:19 PM #11
- 12-10-2012, 08:23 PM #14
For what it's worth, my dad got a refurb 900 via insurance and it was perfect. Better than perfect actually, as it had none of the issues some people were reporting with that model (rattling vibrate, wobbly buttons, etc).
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