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  1. decheng1218's Avatar
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       #1  
    hey everyone, i am new here but i have use the lumia 920 for 2 weeks. i had a really bad experiences. i am holding the third one right now. just wanna tell you guys the problem. when i open the box, the screen is perfect. very clean very impressive. but 2 hours later, i found the top of the screen which close to the NOKIA signature has some blot or dirt ? i dont know how to call it, cause it is so weird. i can clean it by cloth, but once i touch the place with my finger, it is come back again. it is not the finger prints. obviously it is appear when i touch the place and look like different with the rest of screen. anyone has the same issues?? or someone know how to fix it ? i will try to get the pic to make it clear. this is my first thread. thanks
    now as you can see the pics. someone help me plz ....
    Attached Thumbnails Attached Thumbnails img_3390.jpg   img_3391.jpg  
  2. Pete C's Avatar
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    223 Posts
    #2  
    Had that on my black one but not my replacement white. I didn't think it was a big deal, but I was constantly wiping off that section to make it clear again.
  3. decheng1218's Avatar
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       #3  
    i know but it is annoying. i had 2 lumia 920 before, the first one has it , the second one does not
  4. AndrewakaMJ's Avatar
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    #4  
    I have something like that on mine...looks like piece of a fingerprint, but never goes away completely. The good thing is I can only see it when the screen is off, and I don't look at my phone much with the screen off.
  5. decheng1218's Avatar
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       #5  
    yes that is true, but mine is on the top, i will see it all the times when i use the phone.
  6. decheng1218's Avatar
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       #6  
    no one has the same issues ?
  7. craigy18181's Avatar
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    #7  
    So this is similar to the issues on the 820 as well.
  8. Tr1cky49's Avatar
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    #8  
    You returned your phone for that? I can get it to do a similar thing on mine if I wipe my finger over that area (therefore depositing some finger 'grease') but it can't be seen after I wipe it clean again.
  9. Geoff Simmons's Avatar
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    #9  
    I wonder if it has to do with something like the oleophobic coating. Maybe they didn't apply the coating in certain areas of the screen?
  10. decheng1218's Avatar
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       #10  
    yes, but before were two lines in the middle of the screen, worse than this one.
  11. decheng1218's Avatar
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       #11  
    do you know what "it" is ?
  12. RagBuster's Avatar
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    #12  
    I have exactly the same issue with my yellow phone. Getting it exchanged as this is a very annoying defect. Mine is not quite as bad as your picture shows, a rectangle area to the right of the front facing camera.
  13. decheng1218's Avatar
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       #13  
    yeah, but i found that everyone has the same problem. no one tell us what it is. even i twitter the nokia_help . they said go to nokia care centre.
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  14. MikamiEamon's Avatar
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    #14  
    Hi, do you solve this problem yet?
    Mine 3 days old lumia 920 got same issue around the Nokia logo area.. the grease stains there easily but can be wiped off by clothe.
    I think the oleophobic coating effect is worn off there.
    Last edited by MikamiEamon; 01-02-2013 at 06:23 PM.
  15. cappstein's Avatar
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    #15  
    i have definetly the same problem but the worse one.. mine is a square in the middle of the screen. its so annoying.. and im not sure that i can exchange it with a new one or not.. here in turkey its pretty hard to exchange the cellphones..
  16. MikamiEamon's Avatar
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    #16  
    Just check my old iphone 4. Around the home button, it shows same symptom as the coating for anti finger prints worn off over years.
    I think this isn't a big deal for me anymore, even its on my new Nokia Lumia 920. Couple months later, it will be the same anyway.
    Also, I check with my coworkers' Lumia 920, 4 of them, all have this issue. One of them is even much worse, since the coating has been mostly worn off, fingerprints, greases can easily stay all over the screen (no screen protector attached).
  17. #17  
    Hi.

    This is not the same issue but I need help and it is related to the screen: I have my 920 for just 10 days (unlocked and ordered online) It arrived in perfect condition but today a thin line of dead pixels appeared from top to bottom in the screen. Due to the "retina like" resolution of the screen it may be possible that the pixels are not dead but that one of the color components is set to zero or something like that. The point is, there is a line and don't go away no matter what I do. The phone was never hit, dropped or damaged in any way so I don't know what to do.

    I know the obvious answer: ask for a replacement. But I'd like to know if this is a frequent failure or if any of you has heard about it.

    Thanks for comments.

    Alfredo
  18. MikamiEamon's Avatar
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    #18  
    As the problem seems not a normal wear n tear, you should be able to claim for warrantee..
    This doesn't sound normal and I didn't see any post like yours.
  19. DKin123's Avatar
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    #19  
    I had the same issue with my red Lumia 920. I noticed that the oleo-phobic coating around the earpiece was virtually not there. I chalked it up to a manufacturing defect. Since I didn't want to have to deal with the hassle of sending the phone back or waiting for a replacement one, I bought this stuff called fusso online to see if it could restore the coating in that odd spot. After applying it like fifty times (and I'm not joking), it is now gone. I also had to deal with the lint in the front facing camera as well. A can of high pressure air blew it out.

    That having been said... When I bought the Lumia 920, I went in with the expectations that "they're not apple." So the product is not perfect in it's build. It more than makes up for it with the other qualities.. Camera quality... especially in low light conditions. It's also a very sturdy phone.

    If you're like me, and want your phone to look absolutely perfect, then this phone is probably not the one to get. However, from reading the rest of these posts, it looks like Nokia has fixed the glass coating defect. So other than dust in the ff lens, this is a great phone! I wish microsoft allowed more freedom in customizing the tile colors and offering more shades to choose from.
  20. miodrage's Avatar
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    186 Posts
    #20  
    Dunno about u guys, but before Lumia920 I had iPhone4, and iPhone3G, and Nokia E61 before that... I have got used to do an instant wipe off the screen as soon as I finished doing anything with it, no matter if I just finshed a call, texted some1, or just checked something on the web. It is perfectly normal for grease to stay on the screen, and there is no olephobic coating that will not catch some stains from ur fingers, or cheeks. Just do a nice wipe with ur shirt or something. I have some extraweight, so I can easily wipe it with the phone pressed to my belly :D
    ex iPhone3G and iPhone4 user
    Now a proud Nokia Lumia920 user

    Ceterum censeo, Androidam delendam esse!
  21. rimlover's Avatar
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    #21  
    Quote Originally Posted by decheng1218 View Post
    hey everyone, i am new here but i have use the lumia 920 for 2 weeks. i had a really bad experiences. i am holding the third one right now. just wanna tell you guys the problem. when i open the box, the screen is perfect. very clean very impressive. but 2 hours later, i found the top of the screen which close to the NOKIA signature has some blot or dirt ? i dont know how to call it, cause it is so weird. i can clean it by cloth, but once i touch the place with my finger, it is come back again. it is not the finger prints. obviously it is appear when i touch the place and look like different with the rest of screen. anyone has the same issues?? or someone know how to fix it ? i will try to get the pic to make it clear. this is my first thread. thanks
    now as you can see the pics. someone help me plz ....
    I HAD THIS SAME ISSUE. check if there is a space between the screen and the body. i returned my phone to nokia (sent it today so probably get to them by monday and they'll tell me the results in a week) about that 'dirt' like thing and the screen gap. take a piece of paper and see if you can slide its edge along the body and the screen. you might have that problem too.
  22. DeZerT's Avatar
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    #22  
    Same here, and not only that. After two weeks of usage the screen has developed some sort of fuzziness...ok, I'll try to explain: it looks like pixelated, especially when viewing white content, but actually it's not. It's more like there was some dirt in between the glass and the screen. I'll try to get this one replaced or repaired Quite annoying tho because this is the second time: first the flickering issues, now this other screen bs, maaaan....
  23. rimlover's Avatar
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    #23  
    Quote Originally Posted by vnvman View Post
    Same here, and not only that. After two weeks of usage the screen has developed some sort of fuzziness...ok, I'll try to explain: it looks like pixelated, especially when viewing white content, but actually it's not. It's more like there was some dirt in between the glass and the screen. I'll try to get this one replaced or repaired Quite annoying tho because this is the second time: first the flickering issues, now this other screen bs, maaaan....
    hey i just got my new phone today. so after sending it the second time, they just sent me a new unit because they agreed there was a problem with it. i didn't even ask for a new unit. i just called them before i sent it and said that they didn't fix anything. the girl i was speaking with said to write that when i fill out the 2nd repair order and i did. wish you luck man.
  24. Wilhelm I's Avatar
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    #24  
    I know this is a super late reply, but what you're looking at towards the top is evidence that in a previous life, the screen glass had a screen protector attached to it.
    The rectangular pattern is from the shape of a cutout on the protector to accommodate for (from right to left): the earpiece, front-facing camera, and the proximity sensor. As this area is exposed, it is likely that any oleophobic coatings were damaged or worn off.

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