[alikokce]

Hello,

I have a question about backing up and restoring. I need to reset my phone because of battery issues and I know to backup stuff so I can restore them after reset. So, from Settings>BackUp> all done. But from where can I reach these backup files and how to restore them back to my phone after the reset?

Thank you.

[dkp23]

When you reset your phone, on the part where they ask you to sign into your account linked to your phone, it will ask to restore after that.

Also, you must sign in there if you want to restore, if you skip and think about signing in later, it will not ask you to restore. So do it there.

FYI, your apps will redownload after the restore and some of the settings will remain intact, there are a number of settings that dont though. Make sure you backup your pictures videos through skydrive or onto your pc in addition to your music, those will not get restored.

[angelic stormtrooper]

go to settings-backup-what gets backed up? scroll to bottom of page and hit link Restore a backup to my phone

[cddigi]

Yep, like dkp23 said, all your apps start automatically downloading and all your text messages show back up. No photos or videos are put back on the phone, those stay on SkyDrive. When I restored from backup though, I had some programs that just had some generic app name. Those were updates to the Maps, Drive, and such. They won't download from the queue, you have to go back and update those apps manually from the Store. Also, your lock screen comes back but your home screen does not. So take screenshots of your home screen.

[alikokce]

ok, thanks y'all. I am in the process doing it right now... went to about>reset> waiting....

[alikokce]

ok....still looks like stuck at the cog wheels screen and I cant fix it, the reason why I have a mac. All those files I need to download under "fix bricked 920" are ".exe". Now what? :(((

[dkp23]

ok....still looks like stuck at the cog wheels screen and I cant fix it, the reason why I have a mac. All those files I need to download under "fix bricked 920" are ".exe". Now what? :(((

How long you've been on the cogs screen? should be a bit before it starts up.

[alikokce]

I waited like an hour or so and got bored with it, tried to restart the phone and now stuck on Nokia writing......Have no clue what to do... :(

[alikokce]

How long you've been on the cogs screen? should be a bit before it starts up.

I waited like an hour or so and got bored with it, tried to restart the phone and now stuck on Nokia writing......Have no clue what to do... :(

[dkp23]

Ya an hour too long. Bricked

[alikokce]

any idea how to fix it with mac?

[rdubmu]

any idea how to fix it with mac?

I had the same problem, I took my phone to the microsoft store, they told me that my phone was bricked. YOU ARE SOL, I would exchange the phone or call nokia support.

[Alex_A]

I waited like an hour or so and got bored with it, tried to restart the phone and now stuck on Nokia writing......Have no clue what to do... :(

for me it took more than 12 hours, and so has it done for many others so its not broken until you have given it a day



guys, when prompted to login after a hard-reset, will it restore all contacts and programs from my backup or can you choose to only download your contacts?

i would like to restore just some programs and do it in through the live page.