11-25-2012, 10:03 AM #1
- 2 Posts
Having an odd issue with the Store not notifying updates.
If I know that there is an actual update and locate that app in the store, it gives me the update button and I can update that app.
I am also one of those unfortunate 920 owners who's phone locks up once a day or more.
History with Windows Phone Store. Very much an app junkie. Have 90 plus games and 200 apps installed on my Titan. When I got the 920, the store lost/deleted all but a couple dozen apps (free and paid). Have an open ticket with Windows Phone Store, but they are suggesting to write down a list of all my apps and send it to them and they will credit my account for repurchasing.
Irony is that the support rep stated that I had not purchased a single app on the account.
Have been with WP since the HTC HD7 was originally released.
Any thoughts on the Store not displaying update notifications?
- 11-28-2012, 10:02 PM #2
Have the same store update issue on my Lumia 920. If I go to the app in the store and the app is not updated, I see the update button. If I don't press it and go back to home screen, I see that the live tile has a 1 now. So, it seems that it detects the update (live tile) only if you visit the store and click on the app. That's the only bad experience I had with this phone. I'm curious if this happens to other phones and carriers or is a store/OS problem.
- 12-07-2012, 05:25 PM #6
After not receiving any updates in a week, I did a reset to factory using a backup I made before resetting. Noticed that 9 apps were not reinstalled due to OS incompatibility. Those were previously installed from the windowsphone.com web page and worked great (e.g. WhatsApp). I used to have those apps on my older WP7.5 and I installed them on WP8 too, with push notification from the purchase history. Now I have only WP8 apps and I'm waiting to see if that is the issue. I'll give it a couple of days and let you know.
By the way, do you have apps installed from a different place than the store app?
- 12-11-2012, 08:24 PM #8
After the factory reset, I waited 2 days for the system updates (network+, feedback to Nokia, extras+info, display+touch). Yesterday, after 4 more days I received a notification for 2 updates for normal apps. So, it works for me now. Not sure if the factory settings fixed the issue, the apps I uninstalled or it was just a store service delay. Bottom line is that in WP7.5 I was used with getting updates almost daily, now it seems like a holy day when I see updates. And I'm having about the same amount of apps installed.
12-24-2012, 05:00 PM #10
- 10 Posts
There is an issue with WP8. I just chatted with Microsoft tech help and they said there should be a fix for this sometime in January but he wasn't sure. I won't be holding my breath. I've had my Lumia 920 since November and have NEVER received notification for an update. So all you people who have been complaining about this are right. There IS a problem.
12-24-2012, 05:22 PM #11
- 43 Posts
It's normal. The phone doesn't poll for updates all the time as that would run down the battery and use up all of your data on your mobile account.
Is it really that much of a pain? you're not going to die or lose anything by not having the lastest version of an app.
Of course if you've never received an update that is something totally different.
12-24-2012, 09:51 PM #12
- 10 Posts
It's not normal. Yes, something IS wrong! Here are the answers I got during a chat with a Microsoft tech agent:
"If i understand right, you're needing help with your application updates? Definitely a known issue with the series 8 at this point. The Live Tiles on your device will prompt you for an update if you go to the store manually, but at this point the rollout fix is planned just not available as of yet. Found that you're not the only one having this issue as of late. 7.5's still update just fine, just not the 8's. I'll add your account as one of the known issues with it and ultimately as soon as an over-the-air update occurs for the device, it should resolve your issue. They're estimating mid January still, but again that's just an estimate."
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