[Tetegra]

I got my black Lumia 920 on Nov 12. Two days ago, when I was holding my 920, I noticed that the top of shell was not attached very well to the body. The shell makes some kind of clicking noise when I press it. So I went to at&t store today and show the rep my phone. Another rep stand next to him has a yellow Lumia 920, and he press the top of his phone, guess what, his phone has the same problem! They went to the sample phone on the shelf, and guess what, that phone has the same problem, again! One of the guy told me to call him on monday to solve this problem. So EVERYONE, please try press the top of your phone to see if you have the same problem! If you are getting a new 920, please check the phone before walking out of the store, if you think this problem will bother you. Sorry for the bad English, not my native language.

Update: I just changed my black Lumia 920 to a white one this morning before I went to work. The rep in the store insisted to charge me 35 bucks restocking fee because, as he said, this is a cosmetic problem, although not caused by the buyer, is not included in the free exchange/return policy. So I called 611 and the rep in the phone agreed to credit my next bill for 35 bucks to make this even. Finally, I changed the phone with zero cost, mathematically. Happy with my white Lumia 920.

[Eric Hon]

I get my new Cyan phone on Monday, will definitely check this out and report back.

[glassadam]

AH GREAT! Thanks alot, now I have the problem, too! Lol

[DiGzNY]

I'm not having this problem.
Sent from my RM-820_nam_att_100 using Board Express

[glassadam]

I suppose I should mention that I have a white 920, should colors make a difference. But yeah, mine clicks. Wish I'd never read this thread, I probably would have never noticed. ;)

[socialcarpet]

Are you talking about the door for the SIM card and the area near it? Because if you are, I think almost everyone is going to find that "defect" LOL

[Tetegra]

Are you talking about the door for the SIM card and the area near it? Because if you are, I think almost everyone is going to find that "defect" LOL

What I mean is the top of the phone, the whole surface get loose. Not only at the sim card tray area

[socialcarpet]

No. What I mean is the top of the phone, the surface which the headphone jack is located.

The headphone jack which is directly next to the SIM card door, the only opening of that size with a door on the entire case, thereby the point where there would be the most flex?

[Tetegra]

BTW, I checked the Lumia 900 in the store, it does not have the same problem.

[Tetegra]

The headphone jack which is directly next to the SIM card door, the only opening of that size with a door on the entire case, thereby the point where there would be the most flex?

the sim card tray door is not flex, the whole frame around the door is separated from the body, I could see a little gap between the body and the upper part of the frame. The gap could be closed by pressing the top of the phone.

[thekonger]

There is no separate 'top of the shell' from the 920 'body'. It's a single polycarbonate frame with no visible separation at the top and solid as heck.Please describe what you are talking about more clearly or I am once again throwing the 'Sad Troll' card on a post.

[socialcarpet]

There is no separate 'top of the shell' from the 920 'body'. It's a single polycarbonate frame with no visible separation at the top and solid as heck.Please describe what you are talking about more clearly or I am once again throwing the 'Sad Troll' card on a post.

Seriously. What's next? People running the phone under an electron microscope and complaining because the surface looks rough under 100,000x magnification?

[dogfish54]

I'm not even going to look. This is a pointless post, quit obsessing over every possible flaw, you will undoubtedly keep finding them. These phones are designed and made by humans.

Every time I read one of these posts I wonder if iPhone and Android fans are this OCD as well.

[Ezence01]

I have a Cyan 920 and this flex has been bothering me a lot since I noticed it when it arrived last week. I haven't contacted AT&T about it because I figured they wouldn't have a replacement for me yet and I thought I'd get used to it with time. Well I'm on my second week now and it still bothers me, so it looks like I'll make a call soon.

[Tetegra]

There is no separate 'top of the shell' from the 920 'body'. It's a single polycarbonate frame with no visible separation at the top and solid as heck.Please describe what you are talking about more clearly or I am once again throwing the 'Sad Troll' card on a post.

On my phone, the at&t rep's phone and the phone on the shelf of at&t store, the "single polycarbonate frame with no visible separation at the top" now is separated from the main body of the phone. I'm not trolling, I could provide a comparison pic to show the problem, if you insist.

[erzhik]

My Lumia 900 had the same problem till I exchanged it. Thankfully my 920 doesn't have this problem. This is probably due to screen being loose. It's a quality defect and you should exchange.

[blehblehbleh]

On my phone, the at&t rep's phone and the phone on the shelf of at&t store, the "single polycarbonate frame with no visible separation at the top" now is separated from the main body of the phone. I'm not trolling, I could provide a comparison pic to show the problem, if you insist.

I think the pic would help everyone

[EG8196]

someone has pointed out this issue already
Plastic build quality seems poor on top of screen?

Anyway, I have this issue too, my first Lumia 920 had this problem.......
Now my forth 920 has this issue again, it was fine until Wed......(only 9 days old)

[Vector555]

Please provide a picture.

[ksj1]

I have yet to see a picture that shows some sort of separation at the top of the phone. Would someone who has this problem please post an image? All I've seen is links to someone else who claims to have the same problem, notably without any images either...

Mine is clearly a single piece of poly and I'd be surprised if it could possibly separate the way it's been described in this thread and others. My 900 has the same build quality and has been dropped 3' on concrete with nothing more than a small mark on the corner. And I do mean small.

[Tetegra]

Here's the pics. In the first pic you can easily identify the gap between the frame and the upper screen. In the 2nd pic is me pressing the top of the phone, you could see no gap at all in this pic. The first and second pic are the same one, don't know what's wrong with the pic preview function, sorry about that guys.
https://skydrive.live.com/redir?resi...MPWNy2AO0OmgM4
https://skydrive.live.com/redir?resi...J95bkMp1xef4SA

[ImmortalWarrior]

Here's the pics. In the first pic you can easily identify the gap between the frame and the upper screen. In the 2nd pic is me pressing the top of the phone, you could see no gap at all in this pic.
https://skydrive.live.com/redir?resi...MPWNy2AO0OmgM4
https://skydrive.live.com/redir?resi...J95bkMp1xef4SA

Well shucks... call the ****in president of the world because your cell phone casing flexes ever so slightly. News for you, mine does it too. I also don't give a sh*t.

[Tetegra]

Well shucks... call the ****in president of the world because your cell phone casing flexes ever so slightly. News for you, mine does it too. I also don't give a sh*t.

Yeah, I paid the money and I have the right to get a product in GOOD condition. If you don't care what quality of phone you get, why bothering get a new one?

[jsk0703]

I'm just throwing this out there but maybe that gap/flex is by design. That could be the way they pop off the screen if they need to service the phone.

[B T C]

My case also flexes in that area. I also have a circle of very small holes to the right of the headphone jack, like there might be a mic housed in that location. Personally, I don't see anything that looks like a defect in those pics. Maybe I just don't know what I'm looking for.