- 11-21-2012, 10:53 PM #1
I finally received my new Cyan Nokia 920 this afternoon.
Was going through apps and Nokia Maps said there was an update. I follow along and install the update, but now when I try and open the Nokia Maps app it says there is a problem and I can first try to buy the app, but if that doesn't work I need to reinstall it. I can't 'buy' it and reinstalling the app brings back the same error message.
Anyone else seen this. Is there a known resolution. I'm stumped.
- 11-22-2012, 05:22 AM #8
I'm trying this now will update when I'm done.
windows phone stores a backup on your phone when you reset to factory and can resume. This gives you back nokia maps :D
Note that this does not keep apps / media you've downloaded, nor does it save your tile layout. I'm unsure if that is the same if you backup to PC.
edit 2: after reading posts below, I realised that although I wasn't notified there are updates directly, the update is actually available in the app store. Downloading it brings back the issue of a broken app.
Last edited by steven azari; 11-22-2012 at 10:43 AM.
- 11-22-2012, 10:23 AM #11
This is happening to me as well; there seems to be no way around the problem. After a factory reset, a Nokia Maps upgrade is offered in the Store, along with several other Nokia apps. After this upgrade, when Nokia Maps is launched the same "uninstall/buy" prompt is shown every time.
I've reset both with a restore of a phone backup, as well as "from scratch" - same result.
Since all of these ways to try to resolve the problem wind up at the same outcome, I've concluded this has to be a problem with the app itself. I hope there will be a new version of the Nokia Maps apps soon which will fix this.
- 11-22-2012, 01:30 PM #15
My name is Dan and I'm part of the Nokia Maps team for Windows Phone.
We are aware of the issues you all describe about updating to the latest version of Nokia Maps from Windows Store. We're looking into the issue as fast as we can with Microsoft.
In the mean time, please don't upgrade. If you have the latest and can't wait for our fixes, you can perform a factory reset to get Nokia Maps 2.9 which comes preinstalled on your phones. Remember to backup your content before you do though.
Again, we're working as fast as possible to resolve this. I'm very sorry for the inconvenience this is causing all of you.
11-22-2012, 01:51 PM #16
- 82 Posts
Thanks for the update Dan, glad to hear your aware of the problem.
Personally I will just leave it as is at the moment as I rarely ever use maps anyway and I can't be bothered to reset my phone.
Another issue I hope Nokia will address too is the native maps app, I would much rather have it restored to my apps list for the simple matter of it loads instantly.
- 11-22-2012, 02:10 PM #17
thanks for the update :D I wasn't sure how to get in touch with you (how did you notice this thread? :S)
Don't suppose you can add a compass to the users icon too (so we know which way you we are facing) ;)
awesome work on the maps though (when I used it)
11-22-2012, 11:19 PM #23
- 2 Posts
@alex2364: Bing Maps has been replaced on Windows Phone 8 by Nokia maps for ALL devices, not just Nokia ones. Even HTC WP8 phones will have Nokia Maps. The decision was not Nokia's, it was Microsoft's. That said this Maps Update thing is such a hassle.
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