- 11-20-2012, 10:11 AM #27
11-20-2012, 10:12 AM #28
- 842 Posts
For those that have had success with the chat interface - which 'department' did you link up with to get this done? I keep getting folks that 'don't have access' to my account even though I've been required to give them at least the last four digits of the SSN on that account...Pastor of All Saints Lutheran Church in Mason, MI
God's work, our hands.
Preaching the Gospel.
Holding a Windows Phone.
- 11-20-2012, 10:18 AM #30
OK, so I could still go to an AT&T store and add another line to my account and purchase the Lumia 920 (again) and get it for $49.99 on a two-year with the wireless charging plate. That same day I can return my previously purchased device since I'm within the 14-day exchange window, effectively getting the price correction credit I should have been entitled to.
11-20-2012, 10:18 AM #31
- 15 Posts
- 11-20-2012, 10:20 AM #32
I did the online chat, $50 credit to my account. Earlier I had to call to get my charging plate they offered for free, although it's on back order. This is one heck of a deal for this phone.
- 11-20-2012, 10:21 AM #33
11-20-2012, 10:25 AM #35
- 70 Posts
I went to online chat, explained the situation and provided the link to the special, she gave me 2 options, to return the device or to get a credit on my current bill. I picked the credit. She took care if it. im very happy :) now i gotta go to the store and see if i can order my charging pad.
- 11-20-2012, 10:26 AM #38
For those having trouble getting the $50, just call and ask to speak to a supervisor. If not, just be pushy and slightly upset.
I recently got on chat with AT&T because apparently I was paying for insurance on my line for 9 months. After 5 minutes of me being frustrated and slightly rude, they immediately reimbursed my 9-months worth of cash.
11-20-2012, 10:30 AM #39
- 7 Posts
I understand why some people won't get it --- they're trying to drive sales of the undecided voters to come over to the Nokia. This is good and hopefully gets people on the Lumia. Here is a short piece of the chat I had:
Maria: I was browsing at the order details you paid $99.99 for that correct? the link that you have provided to me has an offer of $49.99 from 11/23-11/25 in the Company-owned-retail locations.
Guppy: That is correct
Maria: The offer hasn't started and this is on a limited stock at a limited time. I understand you will not be able to take advantage of it.
Guppy: I figured I would check anyways
Maria: Here's what I am going to do, you are a valued customer of AT&T, I will go ahead and give you a one time adjustment of $30.00 on your wireless account.
Super helpful and she spent ~7 minutes looking for the deal since their browsers are blocked from visiting the link I gave her. I didn't get the full credit but I got more than I expected. Best service so far.
- 11-20-2012, 10:31 AM #40
- 11-20-2012, 10:32 AM #41
Just got credited $100 on my account for the two Lumias on my family plan purchased last weekend. First CS representative I talked to refused to do it. He said he spoke to his manager and then she told him that we would have to go into the store we bought it from and it was up tot he manager's discretion whether or not to offer the refund. I asked to speak to that manager, told her my story, and also included the fact that I am a customer of over a decade, and could just refund the two lines and leave AT&T as my contracts were up in October without any ETF. Also mentioned that other people were speaking with CS representatives and were getting their bill credited. She extended the $100 as a 'one-time courtesy', but again reiterated that it should have be an in-store process and that any other CS representatives who offered the credit were 'wrong and shouldn't have done that'.
- 11-20-2012, 10:35 AM #42
11-20-2012, 10:35 AM #43
- 35 Posts
Once again AT&T shows just how inconsistent they can be. I tried chatting with 2 different reps, the first I selected sales/orders as my chat issue. The second time I tried billing. The first told me they don't do price matching at all. The second told me she couldn't access the link and that my only option would be to return the phones and repurchase them when the promotion starts. I'll try calling customer service later.
11-20-2012, 10:36 AM #45
- 157 Posts
I chatted with an agent and got nada. She said I would have to return to the point of sale, and I explained I would be out of town for the holidays. I guess I'll have to try again in a few minutes.
Is it confirmed that the sale price includes the wireless charger? On another charger note, my store has still received none of those devices.
- 11-20-2012, 10:41 AM #46
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