[hahabowen]

I got my L920(black) yesterday and on my way home i noticed a jumping red vertical line at the bottom left of my screen. It just turned into purple. The line only shows up when I'm using black background,the white one doesn't have that problem. I wonder if anyone has the same problem here. So far, my phone works perfect except that! I'm loving it!! If it's a defect, should I swap it for a new one?

[pjs37]

I would, it sounds like a hardware defect to me.

[doublesman3486]

Just reinstall the firmware.

[jsntrenkler]

Just reinstall the firmware.

lol, you may want to go into more detail.

[hahabowen]

Just reinstall the firmware.

could you elaborate on that? how do i reinstall my firmware ? thanks!

[stevearsenault]

I think he means doing a factory restore. (Settings > about > reset your phone). Truth be told, I'm not entirely sure that would work for this sort of problem, but it shouldn't hurt to try. This sounds more like a hardware issue though, and in fact I've had similar problems like this on lcd screens.

[doublesman3486]

no , its not factory restore. What i meant is, plug in your 920 to your pc which hopefully has the windows phone software that updates your phone whenever there is a new firmware out. It will tell you that you have the latest firmware version of the OS and it will give you the option to check back later or to reinstall your current firmware version. Just choose reinstall your current firmware version.

Do a backup before you reinstall your firmware version.

[hahabowen]

I think he means doing a factory restore. (Settings > about > reset your phone). Truth be told, I'm not entirely sure that would work for this sort of problem, but it shouldn't hurt to try. This sounds more like a hardware issue though, and in fact I've had similar problems like this on lcd screens.

did yours just disappear afterwards?

[hahabowen]

no , its not factory restore. What i meant is, plug in your 920 to your pc which hopefully has the windows phone software that updates your phone whenever there is a new firmware out. It will tell you that you have the latest firmware version of the OS and it will give you the option to check back later or to reinstall your current firmware version. Just choose reinstall your current firmware version.

Do a backup before you reinstall your firmware version.

ok thanks a lot! i will give it a try.

[doublesman3486]

ok thanks a lot! i will give it a try.

No problem, let me know how it goes.

[doublesman3486]

ok thanks a lot! i will give it a try.

Hi , just curious did it work out ok for you?