Results 1 to 16 of 16
Like Tree19Likes
  • 8 Post By misterRafter
  • 1 Post By Xsever
  • 1 Post By misterRafter
  • 1 Post By crav4speed
  • 5 Post By ibbyj
  • 1 Post By gsquared
  • 1 Post By 5tephen
  • 1 Post By 5tephen
  1. misterRafter's Avatar
    Member

    Posts
    109 Posts
    Global Posts
    113 Global Posts
       #1  
    Hi All,

    emailed Stephen Elop yesterday with all the issues i was facing at the moment with my L920 and to my surprise he replied apologising and promised me that his team will call me and will help me.

    An hour later i get a call from the Nokia Care team willing to swap the handset for me.

    WOW, now that is some awesome customer service (still annoyed with the blurry camera though :)).

    S Elop, full respects to you.
  2. Xsever's Avatar
    Member

    Posts
    442 Posts
    Global Posts
    575 Global Posts
    #2  
    Quote Originally Posted by misterRafter View Post
    Hi All,

    emailed Stephen Elop yesterday with all the issues i was facing at the moment with my L920 and to my surprise he replied apologising and promised me that his team will call me and will help me.

    An hour later i get a call from the Nokia Care team willing to swap the handset for me.

    WOW, now that is some awesome customer service (still annoyed with the blurry camera though :)).

    S Elop, full respects to you.
    Same happened to me with my Lumia 900. The sent me a replacement overnight and asked me to keep the one I had.
    Nokia Lumia 920 | Rogers Wireless Canada
    HP Touchpad 32GB CM 9 ICS
    metalchick719 likes this.
  3. misterRafter's Avatar
    Member

    Posts
    109 Posts
    Global Posts
    113 Global Posts
       #3  
    Quote Originally Posted by Xsever View Post
    Same happened to me with my Lumia 900. The sent me a replacement overnight and asked me to keep the one I had.
    so you ended up with two lumia 900s? if so you lucky guy
    ibbyj likes this.
  4. crav4speed's Avatar
    Member

    Posts
    291 Posts
    #4  
    Awesome! Makes me glad I bought stock. It's good to know my CEO is doing his job! :lol:
    Windows - Surface RT

    Windows Phone - Dell Venue Pro | Nokia Lumia 920 | Nokia Lumia 1520

    Windows Mobile - i-mate SP5 | HTC 8525 | HTC Touch HD

    metalchick719 likes this.
  5. ibbyj's Avatar
    Member

    Posts
    232 Posts
    Global Posts
    358 Global Posts
    #5  
    THIS THIS THIS.

    This is why I LOVE Nokia.

    You'd never see this from other companies. Especially at such a busy time for them!

    :D
    -Chances are, I'm guessing.
  6. misterRafter's Avatar
    Member

    Posts
    109 Posts
    Global Posts
    113 Global Posts
       #6  
    Quote Originally Posted by ibbyj View Post
    THIS THIS THIS.

    This is why I LOVE Nokia.

    You'd never see this from other companies. Especially at such a busy time for them!

    :D
    agree.
  7. Xsever's Avatar
    Member

    Posts
    442 Posts
    Global Posts
    575 Global Posts
    #7  
    Quote Originally Posted by misterRafter View Post
    so you ended up with two lumia 900s? if so you lucky guy
    Yes and by doing that, they won me as a life-time customer probably and I had absolutely no problem shelling out $680 to buy the 920 unlocked from Rogers when they first launched them on Nov. 1st.

    Loyalty goes both ways! ;)
    Nokia Lumia 920 | Rogers Wireless Canada
    HP Touchpad 32GB CM 9 ICS
  8. 5tephen's Avatar
    Member

    Posts
    375 Posts
    Global Posts
    395 Global Posts
    #8  
    Ah lucky you. I called Nokia about my phone being stuck on the Nokia boot screen and he had me do a soft reset and a hard reset and when neither of those worked said we'll I guess you should contact att and see if they'll replace it.
  9. gsquared's Avatar
    Member

    Posts
    1,376 Posts
    #9  
    Quote Originally Posted by 5tephen View Post
    Ah lucky you. I called Nokia about my phone being stuck on the Nokia boot screen and he had me do a soft reset and a hard reset and when neither of those worked said we'll I guess you should contact att and see if they'll replace it.
    Cool pic!

    RiP Macho!
    metalchick719 likes this.
  10. misterRafter's Avatar
    Member

    Posts
    109 Posts
    Global Posts
    113 Global Posts
       #10  
    an update:

    Spoke to Nokia Care today and ive been told a replacement black L920 is ready for me and it's fully tested. So when im ready to swap i need to call them. Woman promised me that all the issues im having will be fixed, do you think that includes the camera sharpness? (forgot to ask her)
  11. 5tephen's Avatar
    Member

    Posts
    375 Posts
    Global Posts
    395 Global Posts
    #11  
    So I went your route and emailed Stephen Elop as well, and got a quick response. They're overnighting me another Lumia and sending a return label for my messed up one. Yay!
    metalchick719 likes this.
  12. Pete C's Avatar
    Member

    Posts
    223 Posts
    #12  
    Quote Originally Posted by misterRafter View Post
    an update:

    Spoke to Nokia Care today and ive been told a replacement black L920 is ready for me and it's fully tested. So when im ready to swap i need to call them. Woman promised me that all the issues im having will be fixed, do you think that includes the camera sharpness? (forgot to ask her)
    No, it would not considering that is a software update and not a hardware quality issue. The sharpness is barely an issue IMO anyway.
  13. 5tephen's Avatar
    Member

    Posts
    375 Posts
    Global Posts
    395 Global Posts
    #13  
    Quote Originally Posted by gsquared View Post
    Cool pic!

    RiP Macho!
    Thanks! He was always my favorite wrestler.
    metalchick719 likes this.
  14. c8m6p's Avatar
    Member

    Posts
    80 Posts
    #14  
    I doubt that is Elop on the other end.
  15. Necroscope's Avatar
    Member

    Posts
    92 Posts
    #15  
    Quote Originally Posted by c8m6p View Post
    I doubt that is Elop on the other end.
    Maybe not, but that does not diminish the fact that whoever is on the other end of that account is giving great customer service.
  16. joeynox's Avatar
    Member

    Posts
    588 Posts
    Global Posts
    604 Global Posts
    #16  
    What's the email my phone is fubar. 6-8 min calls eat up to 20% of my battery.

Posting Permissions

B