11-11-2012, 04:31 PM #1
- 528 Posts
In monitoring some of the problems and complaints people have had with their Lumia 920 (every new smartphone has some issues at launch) I figured I'd put together a checklist of things to test for as well as possible solutions, so that we'll know whether to keep the Lumia 920 we bought or exchange it for another while we can.
Can't send/receive text messages
This is starting to happen to a lot of people, including myself. Apparently it has something to do with your Microsoft account incessantly attempting to sync to no avail. Very frustrating. There is no solution to this apparently. You might need to pop your sim into another phone and use that until this is fixed.
Some people are reporting that their battery power is drained after just a few hours. Solutions: make sure only background apps you intend to run are actually running; close out of apps when you're not using them by pressing the back button; let the phone go through a few charging cycles; Nokia Drive running in the background is a common culprit - look out for the accompanying icon and be sure to close out of it and other apps properly.
Dust under screen
*EDIT: There have been a handful of complaints about this now. While not as common as other issues on this list, the only solution is to exchange your handset.
This seems to be happening quite frequently. People have reported freezing and/or restarting while doing the following: installing apps, using bluetooth, using NFC, and playing games. Test all of these things and ensure that your phone isn't freezing. If it does this often, exchange your Lumia 920 for another one.
Sound from speakers crackling/distorted/stuttering
People report that this is happening especially at higher volumes. Others are hailing how loud and crisp the sound is coming out of their Lumia 920 speakers. Obviously it makes sense to test this (with music, ringtones, etc.) when you get your handset. If you experience these problems, you probably need to exchange your handset.
This might not even be considered a defect. This is just how the phone vibrates. The Lumia 900 was the same. There's no need to exchange your Lumia 920 for this issue.
Green spot in front-facing camera view
One or two members have reported an odd green spot appearing in the view from their front-facing camera. This is a defect and you should exchange the device.
This has been another widely-reported one. This is somewhat subjective and partly depends on what devices you're used to. Still, some have reported the phone gets uncomfortably warm, while others say it stays cool to the touch. If you're experiencing this, check to make sure there aren't a bunch of apps running in the background (things like Nokia Drive). Overheating is typically synonymous with heavy battery discharge, so ensuring there aren't too many apps running is a possible solution. If you're sure that isn't the issue, you should consider swapping out your Lumia 920 for a new one.
White colors appearing "greyish"
It seems whites aren't quite as vivid on the display as they were on the Lumia 900 for instance, and have a slightly greyish hue to them. This doesn't appear to be a defect, just how the phone is. Some don't even notice. This isn't something that will be fixed by exchanging your device, so hold onto your Lumia 920 if you have no other issues.
We all know how great low-light photography is with the Lumia 920, but some people are complaining that daytime photos aren't as sharp as they should be. It's said that this is merely a software issue and that Nokia will be fixing it soon. This doesn't appear to be a hardware issue, so if it's not too bothersome, keep your device. Apparently fiddling with some of the settings will fix this, but nobody wants to do that every time they use the camera during the day, hence the pending Nokia fix.
A number of members are reporting problems pairing their Lumia 920s to their vehicles. Some have reported that pairing worked just fine, so this isn't universal. It is widespread however. So far no solution to this has been found. Best thing to do is monitor what people are discovering about the problem before exchanging your device. Also, try pairing your Lumia 920 with various devices to ensure it isn't a wider problem with the phone.
Kind of scary, but several people are reporting their devices no longer boot-up after doing a hard reset. Hopefully this doesn't happen to you after the refund period is up. You should definitely exchange your Lumia 920 for a new one if this happens to you.
Am I missing anything? I plan to run through this checklist when I get my yellow Lumia 920 (hopefully this week). Please note that there are other sporadic issues being reported. If you'd like to know what those are, it would make sense to read through this thread and/or search the forum. This list is of the more common ones.
Also, there are some complaints about quoting this post in responses (making pages in this thread extra long). Please keep that in mind when replying :)
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11-11-2012, 04:36 PM #3
- 107 Posts
11-11-2012, 05:04 PM #9
- 2 Posts
My red Lumina 920 died last night (could not be woken up with power button). I had to look up how to hard reset the phone, might be useful for this forum. Hold volume down + power button + camera button until the phone vibrates. Release the power button but continue to hold volume down + camera button for a few more seconds. This worked for me also I have the quick battery drain problem I'm looking into.
- 11-11-2012, 07:30 PM #15
Can someone check and see if they notice any light bleeding on the edges closest to the capacitive buttons on the bottom? When I use my phone in the dark I notice a line of light on the right, left, and center bottom of the phone. I believe this might be because the light from the capacitive buttons reflects off the curved edge but I might be wrong.
Sent from my RM-820_nam_att_100 using Board Express
11-11-2012, 07:35 PM #16
- 175 Posts
I had the phone freeze once during a YouTube video, and then one time this morning I was listening to music and the volume controls stopped responding. Other than that it has been great.
Sent from my RM-820_nam_att_100 using Board Express--
"A guilty conscience needs to confess. A work of art is a confession."
- 11-11-2012, 07:44 PM #18
Oh man, using my phone in the living room with the light off is exposing a couple issues. On the top of the phone on the opposite ride of the sim tray, an area the size of the sim tray is a different shade of black. Never noticed it before but now it stands out like a sore thumb! I'll be going tomorrow to switch this out for a white one.
Sent from my RM-820_nam_att_100 using Board Express
- 11-11-2012, 07:58 PM #19
When using the phone out the in the daylight, the auto brightness cranks up the contrast and makes text and edges on icons on the homescreen a bit fuzzy for a few seconds, then it goes away.
Has anyone else experienced this?
Last edited by InnocuousScreenname; 11-11-2012 at 08:24 PM.
11-11-2012, 08:12 PM #20
- 28 Posts
Thanks for putting this together and start this thread. We know Nokia already acknowledged this, but I think we should still include it in the list. The phone performs very well on dark scenes, but pictures in regular or good lightning are way too soft. This is known, but I think it might be helpful to keep it in the list so we can track it.
Other than this, I haven't had any issues in my first day with the device. Loving the new OS! I was expecting the battery to last longer, but I guess that's me using the new toy too much. I have ordered the JBL PowerUP charger/speakers to try it out and see how it works. :D
11-11-2012, 08:25 PM #22
- 257 Posts
I had a freeze today after playing some games for the first time. So that I don't repeat the whole thing, here is a thread I started earlier on the issue. http://forums.wpcentral.com/lumia-920/202130.htm
This is a good idea for a thread. Eventually, it could be sent to Microsoft and/or Nokia so that they can have an idea of what bugs people are experiencing for updates and fixes going forward.
Regards,My smartphone history.
11-11-2012, 08:53 PM #23
- 528 Posts
Thanks for the feedback everyone. I'll monitor the new complaints on here and if they seem to be issues with a few people and not isolated to one, I'll add them to the list. I had forgotten about the daytime photo issue. I've added it to the list.
11-11-2012, 09:25 PM #24
- 84 Posts
When I got my phone, the first one froze on the way home for like 10 minutes, totally unresponsive. I turned around and right when I got back to the store, it rebooted. I told the reps and while I was showing them, it did it again. They gave me a new one. No restart issues with this one.
After reading this thread, I noticed I have a similar color issue to what Cubanaso has. On the top edge, on the side opposite the sim door, there is a discernable change in sheen. It's super subtle but there and nothing I'll be taking it to the store for. Battery life is about the same as I experienced with my Sammy focus. It dies get warm in the top rear when charging and during heavy use. The focus would get worse. No light leaks. Not a bug, but man o man, those bottom buttons are bright. The screen doesn't appear as "bright" as the 900 I holding it next to right now, but that's a function of the auto-brightness adjustment. If I turn that off, its as bright, even more so, than the 900.
11-11-2012, 09:40 PM #25
- 253 Posts
Great thread. Thanks for putting this together!
So far only seeing the greyish white tones. It seems like this is the way it is supposed to be though. It was noted as a yellowish tone in the Wired review. The screen is still a beauty and super bright.