[Brian McBride]

Soooo, I thought I'd hard reset my phone and start from scratch to see if I could get better battery life.

Now it is stuck on the Nokia splash screen. Resetting it with the buttons only causes a vibrate, the AT&T logo, then back to the Nokia splash screen... forever.

Well, maybe not forever. It has been around 30 minutes now.


:mad:

[VagrantWade]

If you want better battery life, turn on battery save mode, and control which apps have background access.

[independentvolume]

Just do a battery pull. Sounds easy enough. If that doesn't work replace it with a new one.

[speedtouch]

Just do a battery pull. Sounds easy enough. If that doesn't work replace it with a new one.

Is a battery pull possible on a 920? I thought it was a sealed cover?

[Coreldan]

The battery is not user removable. Or of course the user CAN remove it, but most likely leads to a voided warranty. I would just take it to the store if its convenient at all, rather than risk the warranty.

[KoukiFC3S]

This is from the service manual.

I haven't tried it, so do it at your own risk.

[RyoTGZ]

This is from the service manual.

I haven't tried it, so do it at your own risk.

Click to view quoted image

I did those steps and it worked just fine. I was a little scared at first because it showed two gears spinning for a few minutes, but it rebooted back to a clean OS. It took a lot longer than it did to hard reset my old Titan and Focus.

[shard#WP]

Soooo, I thought I'd hard reset my phone and start from scratch to see if I could get better battery life.

Now it is stuck on the Nokia splash screen. Resetting it with the buttons only causes a vibrate, the AT&T logo, then back to the Nokia splash screen... forever.

Well, maybe not forever. It has been around 30 minutes now.


:mad:

I just did the same thing. So how do you turn off a phone that locks on boot up, and you can't remove the battery.

Did you trade yours in?

[TMavC5]

Is a battery pull possible on a 920? I thought it was a sealed cover?

Its magic. LOL

[Frantics]

Soooo, I thought I'd hard reset my phone and start from scratch to see if I could get better battery life.

Now it is stuck on the Nokia splash screen. Resetting it with the buttons only causes a vibrate, the AT&T logo, then back to the Nokia splash screen... forever.

Well, maybe not forever. It has been around 30 minutes now.


:mad:

I verify this because this exactly is what's happening to me.

Tried a System Reset to wipe the phone out and start fresh in hopes of improving the battery life but got stuck in the screen with the turning gears for hours.
Now, after purposely draining it to get out of that screen, my phone won't boot past the Nokia screen.

I tried KoukiFC3S's advice but it gets stuck on an AT&T Deathstar logo loop.
Looks like ATT's splash screen is preventing it from going to the recovery screen.

I'm going to try and exchange it today for a fresh unit and have them do a system reset immediately to see if it's a common problem.

I really like this phone (when it's working) but this is getting frustrating.

[5tephen]

I had the same issue but how exactly did you turn off your phone? I emailed Stephen Elop and got a quick response and Nokia is going to overnight me another 920. So until then I'm stuck using my One X.

[dkp23]

I think everybody should hard reset their phone, better to know how if it is going to brick then later :)

[theefman]

I reset mine the first night I got it and didnt have a problem. Havent actually got any problems with mine, apart from a weak battery.

[5tephen]

This is from the service manual.

I haven't tried it, so do it at your own risk.

Click to view quoted image

Now that I'm home for lunch from work, I tried this and holding the volume down and power buttons brings up the ATT logo screen and then just goes through and endless loop of that as long as I hold those buttons down.

[ryude]

I hard reset my phone today and it worked fine. Battery life is much improved, even though I was already getting 20+ hours.

[joeynox]

Where did u people get elops email from?.

[5tephen]

Where did u people get elops email from?.

I searched online but I could never find anything definitive. I went with Stephen.elop@nokia.com and got a response within half an hour from that e-mail and then within ten minutes of that was contacted by nokia customer care.

[tzur sayag]

I'm also stuck at the NOKIA sign,
I can push the power+down and get the vibrate, plugged or unplugged to
the usb charger/computer it does behave slightly different but not in any predictable way,
in some cases pushing the camera button will show a battery logo with a flashing "plug" for a few flashes and then its going away again to the nokia logo,
I can't believe there is no a step by step way to over come this, very frustrating.
anyone?
thanx in advance,
-t

[fredrod49]

Soooo, I thought I'd hard reset my phone and start from scratch to see if I could get better battery life.

Now it is stuck on the Nokia splash screen. Resetting it with the buttons only causes a vibrate, the AT&T logo, then back to the Nokia splash screen... forever.

Well, maybe not forever. It has been around 30 minutes now.


:mad:

I was having issue with my speakerphone low volume and just sounding like crap. I went to the Nokia live chat support and they suggested I do a hard reset. Did reset 2 spinning gears until I got to the ATT store. Had it replaced no questions.

[Brian McBride]

By the way, I never got my phone to unbrick. That day the AT&T store got a second shipment of phones in and I went and swapped it.

ALSO, my first phone got hot and had crap battery life. This one runs cooler and the battery seems great. So, bricking my phone got me a better one. Which makes me wonder if all that is connected somehow?

[DavidC1980]

I'm in the same boat. Got my phone last night, now it's a nokia branded paperweight. Email sent to Mr Elop deatiling my previous experience with the Lumia 900 (returned 3 and switched to a Samsung GS3) and how 4 chances is more than enough.

[Frantics]

Same exact story happened to me, this is uncanny. :-)

I got my replacement yesterday but I had to drive all over the state just to find the exact red one since all the nearby AT&T stores were sold out.

So I got my fresh unit in factory default, loaded my backup from the bricked one, but this time, I did not install any apps except for a few I use (Twitter and Rdio) so I could determine if apps were causing the background battery drain of my first unit.
But I actually installed and used Nokia Drive last night after getting it because I had to use it to get home (the AT&T store I drove to get the phone was in a a neighboring city I don't frequent.) I blocked Nokia Drive from background tasks after this.

So I charged my fresh phone overnight from zero, and today, it's been two hours since I unplugged it and it's still at 100%, I did a bit of the people hub, a FB video, some email syncing. I have NFC off, Cellular Data on, WiFi on, a bunch of emails syncing manually and no background tasks. But I don't have much apps and no third party Live Tiles yet.

But with this fresh start, my battery is holding excellently and my 920 is cooler unlike the first unit I had (the one with tons of apps installed).

I'll use it regulary and monitor it today but so far, things are looking up and much better. :-)

[Emcee]

What color phones are people having good/bad luck with? My red bricked, but I'd be willing to switch to any color but white if it'll work well.

[mammaldood]

I want to try this, but I'm scared since I have cyan and I can't get that replaced just by going into a store. I guess I'd be happy with a white 920, though...

Anyway, when one does a hard reset, does it delete EVERYTHING, including e.g. music I've downloaded to the phone? And is there any merit to doing a soft reset instead of a hard reset?

Also, when you guys did your hard reset, was your battery fully charged or what?

[hasasimo]

To all of you whose devices bricked after a hard reset, may I ask what color your phones were? Just wondering if there's any correlation like there was with some of the Lumia 900's issues... I'm not a phone racist :D.