| | 11-08-2012, 07:14 PM #1
So this is what happened.
I have an iphone 4s and do not have an early upgrade option, so I called up ATT after seeing couple of people in this forum got an early upgrade.
Rep 1: Called in the morning and ATT rep told me that the best price that he could offer is 225, told him few people got a better offer , then he reduced it to 199 and he was not ready to go below that, so I hung up.
Rep 2: Called again in the afternoon and was connected to a lady, I asked her about early upgrade very calmly , she checked and offered 199 deal , told her that few of my friends got it for 99 , then she again verified the system and she was able to get the 99 deal this time. Gave all the info and placed the order and you know what she even waived off upgrade and shipping charges by herself.
Was so happy but when I saw the order details in Terms & Conditions page the shipping was wrong, so called up again.
Rep 3: This time it was a guy , he told that he cannot edit the order so he had to cancel and place it again , I asked him to proceed(during the call he was continuously asking on how I got this deal as I am with ATT for only less than 2 years). I asked about the upgrade and shipping fee and he told that he cannot waive these two , he was not ready to accept that my previous order didn't even have that. anyways I asked him to proceed with that (99.99 + tax + shipping + upgrade fee).
This time they again messed up the shipping address, so called again.
Rep 4: Explained all the details , he was so polite and did everything properly. He waived off upgrade and shipping fee, paid a total of $105.
Accepted the T&C and now waiting for the shipping details :)
So it's all about the ATT rep to whom we are speaking to.